Bolt rebooting with weather alert

It is known to happen. I get one EAS test per week. Never had a problem. Never had a Bolt.
See: Bolt+ uncommanded restarts

My state has declared an emergency and no alerts. It's a very local thing. Reboots on Bolts seem to happen more often.

 

Seems to be related to Spectrum. I’d recommend filing an FCC complaint to light a fire under them, if they don’t quickly address the issue.

 

I wish it would happen to me. I'd love to see if there is anything useful in the logs. People have asked for a remote reboot command before. A recording of the EAS alert would be great. (but they don't record - I tried).

 

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Three times tonight (so far) in Dallas, with Spectrum

 

I had the same thing happen 2 times in the same night last month.

 

Me too. Been getting tornado alerts every few minutes all night then bolt reboots After each alert ends. I have Comcast.

 

We've been having flood alerts all day and our Bolt+ keeps rebooting at the end of each alert. Has anyone had any resolution to this? It's annoying as heck!

 

Just started happening here in Kansas City with Spectrum as well. Three restarts in the last 45 minutes.

Also rebooting both of my Roamio Pro units.

 

Been having the same issue tonight (in KC). Contacted TiVo twice. First one told me to unplug everything from my Roamio... did nothing for me. Second created a ticket and told me it was a known issue they are working to resolve. Again, no help. After my 7th reboot of the night I decided to try something different. I unplugged all of my Mini’s (I have 3) and then rebooted my Roamio... magic! Everything is working, my alert went away and haven’t had it pop up again since. Not sure if the issue was the alert getting “stuck” between the Roamio and my Mini’s/in my Moca line or what, but I’m currently out of the reboot loop of death. Hopefully this can keep someone else from watching the same “flash flood warning” alert scroll across their screen for an hour!

 

I'm also in Spectrum, and suffer from reboots following EAS alerts. I asked a friend who is a member of SCTE, and got this reply from a video engineer, which points to EAS code not wholly compatible with the version age of the card interface: ."two possibilities but same reason. 1 - the card on the code is extremely out of date or 2 - there is an issue from the older code on the MCC and the TiVo that reboots. Check your code version on the card and google it to see how old it is. If it’s really old call and get a new card, because that one isn’t hearing the triggers to take new code."

I hope to look further into this today and will report what Spectrum says.

 

This issue was introduced with the last TiVo update for TE4, but there is a new update rolling out now (unknown if that fixes this issue yet). What version are you running currently?

Scott

 

At least a couple different users have reported that the TE4 Spring Update (21.9.1.v5) resolved their EAS weather alert reboots.

 

Good news. I thought I had seen it but wasn't positive (should have searched ).

Scott

 

Spectrum in Dallas... Unfortunately weather-alerts are force-rebooting every 5 minutes.

 

Hadn’t noticed this as I didn’t have a Bolt, until TiVo sent me one over the weekend to replace a Roamio that the hdmi port died on. I have the 21.9.1x release on my Roamio running TE4, this Bolt of course replaced a Roamio that was on TE3 and it loaded TE 4 21.8.3x.

Alerts through Cox, had been coming every 15-20 mins all afternoon and into this evening from tornadoes and severe storms moving through the area. It didn’t reboot on the first alert, but every time after it rebooted. I finally gave up, unplugged it and switched to the OTA. Just now turned it back on after storms have finally cleared the area.

Bolt has been nice otherwise in my 24hrs of use

 

Scott...Storms in our area yesterday triggered numerous EAS alerts, causing reboots. The 2nd one caused my Bolt to 'Update' during the reboot...then I noticed I had received the TE4 update 21.9.v9-USC-11-849. Of course, the alerts stopped an hour later and clear skies today. I have. Spectrum tech coming in a few hours to check signal levels, tuning adapter, and maybe...maybe...replace card with a new one. We'll see.

 

I have Spectrum in KC and was having the same reboot issue with my Bolt. Yesterday the new update was downloaded and installed on my Bolt, two Roamio and all 4 minis.

There was another weather alert this am on the Bolt at about 5am, which I was watching closely to see if the unit rebooted again after the update. To my surprise, no reboot!

After the update my MoCA network seems to be working better than before (I have had periodic drop outs of certain units for indiscriminate amounts of time) and I LOVE auto skip.