Bolt reboot issues since 21.9.7.v3?

Discussion in 'TiVo Bolt DVR/Streamer' started by tivolocity, Mar 18, 2020.

  1. Gerhard

    Gerhard Member

    251
    2
    Sep 29, 2002
    mine got an update the other day and now it’s just rebooting itself every now and then.

    mostly seems to be related to the apps that are running on the TiVo. Several times I’ve powered up either prime, or Netflix, or HBO go in the unit spontaneously reboots
     
  2. kcejo

    kcejo Member

    35
    3
    Sep 12, 2017
    I've been having problems for months now when trying to watch a recorded show. It'll say something like "This show can't be played right now" and I'm supposed to click Okay or Cancel. Doesn't matter which button I click, or even if I do nothing sometimes, the tv screen goes dark and stays dark for about a minute before the Tivo starts to reboot. I was beginning to think my hard drive was going bad, but now I can see that it likely is to do with those stupid ads that Tivo is putting on before the show. Hubby says he's had it happen to him a few times when he's been in Netflix or Amazon. It's mostly annoying when I've got something recording and I end up missing part of the show while the machine reboots. Guess I'll have to call in and see if I can get the ads removed. What a stupid thing to do to your customers. And I REALLY hate the extra crap that they put on the Guide that advertises their Tivo+ shows that they have. They keep changing around how many of those stupid ads that they put on the guide every few days and it's driving me crazy. Oh, and last I checked, I was on Version 21.9.7.v3 and antenna-only.
     
  3. iamanomad@buckey

    iamanomad@buckey New Member

    1
    1
    Jan 27, 2007
    I have been having this reboot problem since early at least early March. Must have called Tivo support over a dozen times. After trying a bunch of unplug this, try this, they finally said that the engineers are aware of the problem and are working on it. I asked if I would be contacted when they have a fix and they said yes. I also requested that the pre-ads be removed and the tech (being very generous with that term) said the account has been updated to remove the ads. If anything I got more ads. I waited another week and called back, got the same story about how they are working on it. Sadly I paid the lifetime subscription so I can't argue for a credit or threaten to leave as they have my money. A friend who bought hers after mine is having no problems so I asked for a replacement, which wouldn't be covered under warranty. I called again today as it rebooted several times last night and lost 5 minutes of shows each time. This morning it rebooted again in the middle of a recording and lost the entire show instead of the usual 5 minutes. I called and they said the engineers had a fix (so much for contacting me to let me know), so we did the steps to get the software update and I asked them to keep the ticket open (she said they would). Now it seems there are no commercials, just a lengthy black screen that I can fast forward through but it seemed to be better. Several hours later I went to play a show and the black screen wouldn't fast forward, so it rebooted as previously. I called Tivo support (I noticed that they closed my ticket even thought they promised not to) and after 30+ minutes (10 on hold 20 off an on while the latest tech did whatever they do when they put you on hold), they said to wait 4 hours and do another network settings re-sync and call back if there are still problems. 2 months with sub-par or I should say non-existent support and here we go again. I am on my 3rd or 4th Tivo and have always loved the product and never had a serious service issue until now. I hate the company now and wish I had an alternative to go to, if you know of one, please let me know. What a shame their products are going to hell.
     
    lamurray81 likes this.
  4. like2watch

    like2watch New Member

    4
    0
    Dec 22, 2011
    I used to try and fast forward to bypass the pre rolls but experienced reboots on two Bolts. Now I wait until the ad begins and have not gotten further reboots.
     
  5. jccfin

    jccfin Member

    94
    2
    Aug 28, 2008
    I started having this reboot issue as well. I’m on version 21.9.7.v7. But it seems to only happen on the recordings done in the past couple of days. I emailed support and they said they will remove the pre roll. I’ll see if that fixes it in the next few days.
     
  6. blackngold75

    blackngold75 Active Member

    261
    63
    Mar 9, 2010
    Northern...
    The reboots I'm seeing related to the apps on the TiVo are not just happening on my Bolt: While attempting to use Netflix, Prime or YouTube I've seen my Bolt, Roamio, and MiniVox all lock up and then reboot periodically. I haven't figured out the trigger, but once it happens everything is fine and the apps behave normally. Maybe it is a new "auto-reboot" feature. :rolleyes:
     
  7. SCSIRAID

    SCSIRAID Active Member

    2,335
    2
    Feb 2, 2003
    Vero Beach, FL
    Ive been suffering with the reboots at 'pre roll ad' time too.... Got an update to 21.9.7.v8 yesterday and now its even worse... Ive probably had 10 reboots since yesterday. Its crazy! These pre-roll ads have killed the reliability of the platform.
     
  8. ElJay

    ElJay Active Member

    2,105
    12
    Apr 6, 2005
    After I got the ads turned off (a second time), I've had zero reboots playing recordings. Apps sometimes do cause reboots when launching. It seems like a networking bug maybe? It's amazing they haven't figured this out yet.
     
  9. blackngold75

    blackngold75 Active Member

    261
    63
    Mar 9, 2010
    Northern...
    I don't know why I bothered, but I submitted a support ticket for this issue. The response was typical: "Your hardware might be bad, call for an exchange" plus the standard "unplug all the connections from the Bolt for about 20 minutes"
     
  10. Rose4uKY

    Rose4uKY Member

    495
    11
    Mar 28, 2003
    Kentucky
    Ours rebooted the other night just out of the blue I hope it doesn't continue. I already called to get ads taken away cause we saw them right away at the beginning of a recorded show. But they seem to be gone now the ads. Not sure what version of software we have but I hope the reboot doesn't continue.
     
  11. Todd

    Todd Gee thanks Jeremy...

    7,430
    2
    Oct 7, 1999
    Coastal...
    I’m now in v8, but the issues continue. Tried Pluto TV for the first time this morning and it immediately locked up...
     
  12. Prestond

    Prestond Member

    53
    0
    Feb 4, 2008
    Tivo Roamios rebooting multiple times a day when running pre-roll advertisement. Lifetime on the Tivo units so will not buy or upgrade per Tivo recommendation. Will NOT recommend Tivo to anyone now due to this issue as its occurring cross Tivo devices regardless of model.
     
  13. HerronScott

    HerronScott Well-Known Member

    7,390
    1,060
    Jan 1, 2002
    Staunton, VA
    Call TiVo support and ask to be removed from pre-roll ads since it's obviously causing an issue?

    Scott
     
  14. fcanzo

    fcanzo New Member

    4
    0
    Mar 20, 2004
    I have done some troubleshooting on my TiVo system that may be useful. I do not have a solution, but I’m confident it is a software issue involving streaming on a wireless network.

    The network:

    TiVo Roamio on Ethernet.
    Tivo Roamio on wireless.
    TiVo Bolt on Ethernet.

    I can stream to and from the Ethernet TiVos with no problem.

    I cannot stream to or from the wireless TiVo to either Ethernet device.

    I can TRANSFER to and from the wireless TiVo and the Ethernet TiVo’s.

    I can TRANSFER to and from the Ethernet TiVos.

    So, it appears that the wireless TiVo behaves differently than the Ethernet TiVos.

    Next up, finding my long Ethernet cable and hiking up the wireless TiVo using Ethernet...
     
  15. blackngold75

    blackngold75 Active Member

    261
    63
    Mar 9, 2010
    Northern...
    I'm confident it is a software issue, too, but my Bolt and Roamio are using wired ethernet.
     
  16. fcanzo

    fcanzo New Member

    4
    0
    Mar 20, 2004
    What I can’t understand is one Roamio works perfectly and one doesn’t (it transfers but doesn’t stream). On the plus side, I reworked my network and assigned fixed assets a static address, something I was too lazy to do since I moved in...
     
  17. fcanzo

    fcanzo New Member

    4
    0
    Mar 20, 2004
    It appears the TiVos are losing their IP addresses. You wouldn’t notice it if you used DHCP, but I assigned static IP addresses to the TiVos. When streaming connection is dropped, the IP address is blank...
     
  18. Tom Rom

    Tom Rom New Member

    1
    0
    Jun 26, 2020
    I have two TiVo Bolts in separate location with different providers (Cox and Spectrum). They both exhibit the same problems mostly as discussed here. When going to streaming channels screen goes blank and I thought Bolt had crashed so I pulled plug and rebooted. No w I see if I wait long enough it will reboot on its own.
     
  19. spiderpumpkin

    spiderpumpkin Say no to Hydra!

    275
    170
    Dec 1, 2017
    My 3TB Bolt Vox locks up with black screen and usually reboots when using apps. I basically just stopped using the apps and turned them off. I've always used ethernet and have never used wifi with my Tivo.
     
  20. Todd

    Todd Gee thanks Jeremy...

    7,430
    2
    Oct 7, 1999
    Coastal...
    I am getting fed up with these reboots. 3 since yesterday and each time starts after not being able to play a recorded show.
     

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