1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bolt+ - Power Outtage - Four Flashing Lights

Discussion in 'TiVo Bolt DVR/Streamer' started by JOSHSKORN, Jul 13, 2018 at 3:22 AM.

  1. JOSHSKORN

    JOSHSKORN Member

    136
    6
    Aug 27, 2015
    I've been down this road before with the TiVo Bolt (the white box). I tampered with it and basically screwed it up., I think. Well, maybe it would still work with the original hard drive. I don't know. PMR vs SMR drives might've been the issue.

    Fast-forward from my post from May 14, 2016 to Sept. 30, 2016, I purchased a 6-Tuner Black Tivo Bolt+ with 3 TB. The thing had been working decently until Thursday July 12, 2018. Up until then, I have to admit that my recordings had spots of stutters, that is, I think you call it screen tearing and temporarily losses of picture and audio, we're talking very sporadic drops that lasted up to maybe a second, and unusual noises from the hard drive that I didn't notice from the TiVo Bolt (white box) with the original hard drive.

    I purchased the lifetime subscription of Tivo and I did not purchase a warranty. Figured I didn't need it...of course, like everyone else thinks the same way, and what do ya know, maybe I've got a lemon.

    Has anyone else had this happen to them? That is, their TiVo DVR essentially dies from a power outage. Should I call TiVo and see what they say? I'm worried about their policy about transferring subscriptions over (they say you can't) to a new box. Rather than trying to open up this box and messing with it (assuming my hard drive went bad), I'd rather just buy a new box.

    Just for kicks, does anyone know what hard drive is used in the Bolt+ in case I do decide to attempt replacing it?
     
  2. casino187

    casino187 Member

    37
    3
    Aug 27, 2005
    I just had the 4 flashing lights on my bolt+. I read that it could be a hard drive or power supply.the power supply was fine so I was able to get the TiVo replaced for only $49. I know this probably doesn’t apply in your case.

    I do have a brand new power supply if you’d like to buy it for cost. Which is around $20 shipped. I don’t have any need for it.


    Sent from my iPad using Tapatalk
     
  3. JOSHSKORN

    JOSHSKORN Member

    136
    6
    Aug 27, 2015
    Can you explain how you got your TiVo replaced for $49? Was it under warranty or not? Where did you send it to? Who fixed it? Was it a completely new box? Were your recordings and OnePass settings saved?
     
  4. dianebrat

    dianebrat wait.. I did what? TCF Club

    11,361
    656
    Jul 6, 2002
    boston'ish
    Tivo support has some latitude as to the rates they use to replace out of warranty units, I've had a similar experience, no way to know unless you try, but once the item is entered in the system you can't try to play innocent if you get a result you don't like.

    But as others have said, 4 flashing lights is most frequently a hard drive which I'd consider doing myself esp if it wasn't a 3TB unit.
     
    Mikeguy likes this.
  5. casino187

    casino187 Member

    37
    3
    Aug 27, 2005
    If you are paying for the TiVo monthly or annual plan then you just call them and tell them what is happening and they will send you a new box for $49. I think it is a refurbished box. And you send them your old box. You lose all recordings and one passes. It’s fast and simple. I was able to open the TiVo app on my phone and still see my one passes so I wrote them all down just in case.


    Sent from my iPad using Tapatalk
     
  6. Mikeguy

    Mikeguy Well-Known Member

    11,828
    2,797
    Jul 28, 2005
    And sometimes, it pays to continue talking when you are on the phone with customer service. One consumer posted here of getting a $79 replacement offer; talk, and then a $49 offer; and then talk some more, and free. But YMMV, needless-to-say.
     
  7. JOSHSKORN

    JOSHSKORN Member

    136
    6
    Aug 27, 2015
    Well I had a little bit of success with that. The agent initially wanted to charge me $149 but then offered it at $79, so it came out to roughly $86 with tax. Now to send it in.
     
    Mikeguy likes this.
  8. Mikeguy

    Mikeguy Well-Known Member

    11,828
    2,797
    Jul 28, 2005
    Good for you--and for TiVo as well, for treating its long-standing customers with such consideration. (Sony doesn't do that . . . .)
     

Share This Page