Bolt Plus issue: No lights and no video outpout

Discussion in 'TiVo Bolt DVR/Streamer' started by preilly44, Mar 28, 2017.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,829
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    Dec 7, 2012
    Ashland, PA...

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    I place my TiVo into Standby. Then wait until the green LED goes out. Then pull power. Wait 30 seconds and you should be free to move it. I do this monthly to clean all the stuff I have.

    Other that this, I never use Standby. When the TiVo powers up, it may or may not be in Standby. It varies.

    BTW, after all the stuff is powered off, I also power off the UPS units. I have five.
     
  2. MisterMidnight

    MisterMidnight New Member

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    14
    Jan 3, 2017
    Just had same issue after power outage this week with my 15-mo. old Bolt+, brief red light when plugged in, fan or HDD running. It was plugged into a UPS. Had a second power adaptor so verified mine was good. I tried what some have mentioned, repeatedly plugging and unplugging power cord from wall. Tried it 10-15 times, left it unplugged for varying periods of time. Still no luck. Waited a few hours and tried again, nada. Figured it was dead so was going to ship it off for service. The next morning thought I would give it one last shot. Unplugged it about 30-40 times, figured what the heck can't make anything worse. All of a sudden, viola! Got the green light and it booted up in minutes, all is ok for now...
     
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  3. Mats038

    Mats038 New Member

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    Dec 4, 2018
    We had a power outage this week and my TiVo Bolt OTA died. Just over 4 months old, it would not boot beyond the start up screen. TiVo tech only had me unplug and replug the power and hdmi cords then authorized a replacement. Tried plugging it in directly to the wall to no avail. It was plugged into a UPS but not the power backup plugs.
     
  4. aaronwt

    aaronwt UHD Addict

    23,285
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    Jan 31, 2002
    Northern...
    Make sure you plug the new one into the outlets that have backup power.
    A TiVo is one device that should always be connected to backup power outlets on a UPS.
     
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  5. Mats038

    Mats038 New Member

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    Dec 4, 2018

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    Will do, thanks.
     
  6. JGC650I

    JGC650I New Member

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    Sep 1, 2013
    I have two Bolt+ units that I've had since original release. One has this issue, the other does not and there's no rhyme or reason to it. For the one that has the issue, if you have any power cycle for any reason, it can't boot immediately and just gives you the quick flash of red light and continual fan noise with no actual boot up. The cure is always to leave it unplugged for 15 to 30 minutes and then power it back on and it will boot properly right away. Have done this countless times over the past couple years and always comes back if you let it sit unplugged for a bit. Don't ask me why, I have no idea, but it is consistent. What's funny is my other Bolt+ unit bought at the same time does not have this issue. It can power cycle anytime and boots right back up without ever having any problem. Tivo can't explain it. I gave up trying to find a solution and just live the the fact I have to leave the one unit unplugged for a while if I need to power cycle it for any reason.
     
  7. jett456

    jett456 New Member

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    Oct 3, 2007
    Do you unplug from the socket or the back. When I do it from the back the red light flickers. From the wall nothing at all. Fan goes on. This has been since power outage Monday.
     
  8. Newbhikku

    Newbhikku New Member

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    Nov 27, 2019
    My Premiere lasted exactly two years. I have had a Bolt since Dec 2017 and it’s no longer booting up. I had unplugged it for a month when I cut the cord but since learned I can use a cable card for basic cable and plugged back in. But alas, the little guy will only sputter and die after dozens of attempts to reboot (and trying the utterly useless chat bot who advised me to try a different HDMI cable).

    I guess I’ll see if they can do anything but I have doubts as I’m out of warranty. I think this will be my last TiVo. Loved the UX and ease of use but I can’t deal with defective products and after reading all of these comments and thinking about my own experiences, I have to say that this company has let me down. For the love, even my old Walmart TV lasted 15 years! I take good care of things. What a shame.
     
  9. pgoelz

    pgoelz Active Member

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    May 1, 2005
    Any chance the troublesome Bolt runs hot enough that when you power down, the temperature overshoots and exceeds an emergency shutdown threshold? The only factor I can come up with that would require a delay before power can be re-applied is thermal.

    Check the ODT in system information on both units? If the troublesome unit IS running hotter, try removing the cable card access door and see if it cools enough to be able to re-boot immediately. And/or run it upside down so it is not recirculating hot air.

    Paul
     
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  10. DaFfuZz1015

    DaFfuZz1015 New Member

    1
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    Oct 12, 2018
    Add another victim...second time for me. The first time I wasn't aware that unplugging is what caused the problem, but this time I did some net searches and found this thread. While the problem is bad, it's compounded by the fact that I have now lost ALL of my shows for the second time with the Bolt+. Unless I've missed it, I haven't seen a thread on how to salvage shows from the hard drive???

    I tell you what, this screams of Class Action lawsuit, right? I mean, come'on...all I did was unplug it to add another item to my set-up and now this. :( Booooo!
     
  11. HerronScott

    HerronScott Well-Known Member

    7,508
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    Jan 1, 2002
    Staunton, VA
    You've unplugged your Bolt twice now and lost all shows? If so, it sounds like the hard drive isn't really paired with the TiVo and you might want to do a Clear and Delete Everything. Is this the original hard drive in the unit or one that you replaced as this has definitely been seen in some cases with a drive replacement.

    Scott
     
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