Bolt+ just died, what should I do when calling for replacement?

Discussion in 'TiVo Bolt DVR/Streamer' started by PhilipGearSolid, Sep 28, 2020.

  1. tommage1

    tommage1 Well-Known Member

    1,690
    404
    Nov 5, 2008

    Advertisements

    Well if doing under the new continual care thing you just pay replacement fee (you do have to return the device that failed). And they transfer whatever what was on the failed device to the new device. Can be $99-249 depending on age of the failed device (5 year max, also must have been purchased new, not refurbs) Plus tax plus shipping both ways.

    Tivo Customer Support Community
     
  2. overFEDEXed

    overFEDEXed Member

    282
    7
    Nov 11, 2002
    Centerville,...
    I looked it up and saw where in Oct of 2016, Amazon had put it up online for $387! It was regular $499 I think and had just come out.
    Anyway, I called Bestbuy immediately and they price matched the hour or two long $387 sale price. Amazon changed it back quickly, so it could have been a price mistake.

    I never bought any protection plan/continual care, I just called Tivo and asked them to swap the $6.95 plan of an old dying Tivo and onto the Bolt + and they did.
    I think the way that I got around it was that I bought a regular white Bolt from them also when I called, swapped the $6.95 plan to it first, then to the Bestbuy Bolt+ later.

    I'll look now at my credit card and see if there are any additional charges.
    UPDATE; I have a charge for $267.54 and it's for the NEW not refurbished Edge for cable, plus a new Lux remote.
     
    Last edited: Oct 9, 2020
  3. tommage1

    tommage1 Well-Known Member

    1,690
    404
    Nov 5, 2008
    Sounds great, especially if they transfer that 6.95 a month plan to it. By the way you don't buy continual care, it just comes with any new Tivo you purchase. Terms changed Sept 1. Continual care is different than warranty.
     
  4. overFEDEXed

    overFEDEXed Member

    282
    7
    Nov 11, 2002
    Centerville,...
    Thanks for all of the info.


    Sent from my iPhone using Tapatalk
     
  5. ManeJon

    ManeJon Active Member

    217
    55
    Apr 14, 2018

    Advertisements

    I had my BOLT fail with the 4 lights flashing. Called TIVO and they agreed to a replacement with a premium replacement plan - they sent new box and I send back old in box that new one came - along with a FEDEX label etc. I had to pay for replacement but would be refunded 7-10 business days after they got my old box. Well I got new box, put labels etc. and sent old box via FedEx label. According to FedEx box got there last Tuesday 10/6 and has who signed for it. Today, I received and email from Tivo telling me that they go my old box TODAY and refund would be 7-10 business days from today.
    What a rip off this is - they've had my box for 8 days (ok only 4 business days) but are saying only today. Nice way for a company that is having trouble keep customers happy.
     
  6. ajwees41

    ajwees41 Well-Known Member

    3,068
    160
    May 7, 2006
    Omaha,NE
    they aren't the same department one handles returns other one handles refunds/credits
     
  7. dclane1

    dclane1 New Member

    2
    0
    Feb 14, 2010
    I received a replacement TiVo Bolt on July 23rd that I had to pay $79 for as it was out of warranty. On October 20th it died (87 days). After contacting support they told me that I was out of warranty because the had started my application on July 14th. I told them that I did not receive my Bolt until July 23 and they had sent it out on July 20th. I have been dealing with them with no communication except to say it has been escalated since October 23rd and I'm now going into my 4th week. This company is probably the worst I have ever had to deal with or ever heard of. Having to wait 4 weeks for an answer is totally unacceptable. I will not be recommending any TiVo product to any Family or friends after this.
     

Share This Page

spam firewall

Advertisements