Bolt+ just died, what should I do when calling for replacement?

Discussion in 'TiVo Bolt DVR/Streamer' started by PhilipGearSolid, Sep 28, 2020.

  1. tommage1

    tommage1 Well-Known Member

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    Well if doing under the new continual care thing you just pay replacement fee (you do have to return the device that failed). And they transfer whatever what was on the failed device to the new device. Can be $99-249 depending on age of the failed device (5 year max, also must have been purchased new, not refurbs) Plus tax plus shipping both ways.

    Tivo Customer Support Community
     
  2. overFEDEXed

    overFEDEXed Member

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    Centerville,...
    I looked it up and saw where in Oct of 2016, Amazon had put it up online for $387! It was regular $499 I think and had just come out.
    Anyway, I called Bestbuy immediately and they price matched the hour or two long $387 sale price. Amazon changed it back quickly, so it could have been a price mistake.

    I never bought any protection plan/continual care, I just called Tivo and asked them to swap the $6.95 plan of an old dying Tivo and onto the Bolt + and they did.
    I think the way that I got around it was that I bought a regular white Bolt from them also when I called, swapped the $6.95 plan to it first, then to the Bestbuy Bolt+ later.

    I'll look now at my credit card and see if there are any additional charges.
    UPDATE; I have a charge for $267.54 and it's for the NEW not refurbished Edge for cable, plus a new Lux remote.
     
    Last edited: Oct 9, 2020
  3. tommage1

    tommage1 Well-Known Member

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    Sounds great, especially if they transfer that 6.95 a month plan to it. By the way you don't buy continual care, it just comes with any new Tivo you purchase. Terms changed Sept 1. Continual care is different than warranty.
     
  4. overFEDEXed

    overFEDEXed Member

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    Nov 11, 2002
    Centerville,...
    Thanks for all of the info.


    Sent from my iPhone using Tapatalk
     
  5. ManeJon

    ManeJon Active Member

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    Apr 14, 2018

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    I had my BOLT fail with the 4 lights flashing. Called TIVO and they agreed to a replacement with a premium replacement plan - they sent new box and I send back old in box that new one came - along with a FEDEX label etc. I had to pay for replacement but would be refunded 7-10 business days after they got my old box. Well I got new box, put labels etc. and sent old box via FedEx label. According to FedEx box got there last Tuesday 10/6 and has who signed for it. Today, I received and email from Tivo telling me that they go my old box TODAY and refund would be 7-10 business days from today.
    What a rip off this is - they've had my box for 8 days (ok only 4 business days) but are saying only today. Nice way for a company that is having trouble keep customers happy.
     
  6. ajwees41

    ajwees41 Well-Known Member

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    they aren't the same department one handles returns other one handles refunds/credits
     
  7. dclane1

    dclane1 New Member

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    I received a replacement TiVo Bolt on July 23rd that I had to pay $79 for as it was out of warranty. On October 20th it died (87 days). After contacting support they told me that I was out of warranty because the had started my application on July 14th. I told them that I did not receive my Bolt until July 23 and they had sent it out on July 20th. I have been dealing with them with no communication except to say it has been escalated since October 23rd and I'm now going into my 4th week. This company is probably the worst I have ever had to deal with or ever heard of. Having to wait 4 weeks for an answer is totally unacceptable. I will not be recommending any TiVo product to any Family or friends after this.
     
  8. Dr_Zoidberg

    Dr_Zoidberg Member

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    My replacement Bolt Vox crapped out last night with the four lights. Did all the testing that's been recommended here, and none of it worked. My first one died early last year, and this one was made in April of last year. As things go, I have another Vox, so I tried its power supply and got the same result.

    I called TiVo Support this morning, and we went through the testing to confirm what I already knew. They aren't going to replace the replacement, so I'm SOL. Then, I was told that I couldn't just buy a new unit from TiVo and transfer the All In plan, since their ordering system has to have a plan attached to it. At last that's what I was told by the support person.

    Their recommendation was to buy a unit form someone else, and then call TiVo to transfer my existing plan. They even mentioned Weaknees, which surprised me. Aside from replacing the hard drive, what options do all of you suggest?
     
  9. opus123

    opus123 Member

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    Bruce, if you don't ride telling... how long after your service call to replace, did the refurb Edge ship out? Did you receive tracking info in advance... or just the package when it arrived?

    Sounds like I'm entering a similar situation to what you describe. Called Wednesday, got an RMA email Thursday but no shipment notification. Called back to check Saturday, but only got that they will escalate/check on it, but would not commit to when it will be resolved... said I should hear something in ~2-3 business days, which also didn't sound confident. I'm well within my 3 year extended warranty but feel like my claim is an afterthought for TiVo.
     
  10. dianebrat

    dianebrat wait.. I did what? TCF Club

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    All-In plans are not and have never been transferable unless you're offered the opportunity by Tivo CS in that call and they do the replacement order at that time. The CS rep is wrong, I have no doubt if you bought a unit elsewhere that when you called back you would not be able to transfer the all-in plan.
     
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  11. Dr_Zoidberg

    Dr_Zoidberg Member

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    It did seem strange and the CS agent repeated it. I’ll call sales directly tomorrow and see if they offer it, but I doubt it
     
  12. UCLABB

    UCLABB Well-Known Member

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    Just replace the failed drive. Easy, peasy.
     
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  13. Dr_Zoidberg

    Dr_Zoidberg Member

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    @dianebrat you were right, the sales person never heard of such an idea, and they wouldn't transfer the All In Service, unless there was a special deal, like they have in the Summer.. Guess I'm just going to replace the drive with one from Weaknees.
     
  14. UCLABB

    UCLABB Well-Known Member

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    You can get one from Weaknees, but I suspect you can get one cheaper elsewhere.
     
  15. xberk

    xberk Active Member

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    Let me add my story .. my Bolt 3TB (after 20 months) had hard drive fail. 4 lights. Tivo replaced it with an Edge 2TB. The unit arrived DOA. Flashing lights. No video. Tivo replaced the power adapter .. same problem .. Tivo is now sending a replacement for the Edge. I wish this was something unusual .. I fear it is not ..
     
  16. Dr_Zoidberg

    Dr_Zoidberg Member

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    I've known about them for ages, just never ordered from them before, until now. I'm also getting a fan from them, as this unit always seemed to run hot, compared to my other Bolt Vox I have in my Dining Room/Office.
     
  17. dianebrat

    dianebrat wait.. I did what? TCF Club

    13,670
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    Jul 6, 2002
    boston'ish
    The hard part is opening the case, as long as you stay with a HD on "the good list" it's "open the case, replace the drive"
    In fact I did just that this weekend with my replacement Bolt Vox.

    Q: How do you tell when a Tivo CS rep is giving you bad/inaccurate information?
    A: They're talking

    Sad but true
     
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  18. Dr_Zoidberg

    Dr_Zoidberg Member

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    However, if it's something they can do without passing you on to someone else, that's a different story.
     
  19. Dr_Zoidberg

    Dr_Zoidberg Member

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    So, back then, I ordered a new drive from Weaknees. Thanks to the cutbacks in funding for the post office (I suspect), the package went AWOL back on 12/13, while transiting from Carson City, CA to NJ. This is the last update I received from the USPS, and is current, as of just now.

    Since then, I moved my abysmally slow Premiere XL from the bedroom to the living room, so I can at least watch my premium cable channels there. I've been relying heavily on my Roku, which finally has the HBO Max app on it.

    I'll be calling Weaknees on Monday and see if there's anything they can do for me here, but I doubt it.
     
  20. tommiet

    tommiet Well-Known Member

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    Weaknees is reasonable for the product until its delivered to your home. Time for them to provide another one or refund. I would get a refund and just buy the same drive (or other approved) from Amazon.
     

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