Bolt+ just died, what should I do when calling for replacement?

Discussion in 'TiVo Bolt DVR/Streamer' started by PhilipGearSolid, Sep 28, 2020.

  1. uj80s

    uj80s New Member

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    Feb 13, 2019

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    Its a 2TB. Are you saying I should connect it to my PC and run a full format? I thought the Bolt would do that. I'm thinking the HD model I bought will not work in the Bolt even though this IS an SMR
     
  2. uj80s

    uj80s New Member

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    Feb 13, 2019
    Sorry to hear that Bruce. I was thinking about going that route if I can't get a new HD to work. Let me know if they ship your request.
     
  3. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    Not warranty, continual care. Which changed totally Sept 1. No more $49 exchanges for monthly/yearly devices. It's a tiered fee structure based on age of device. The one good thing is they now include lifetime subscriptions. So may or may not be good depending on how old your device is (plus it must have been purchased new, no refurbs) and what device they send as replacement.
     
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  4. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    Correct the model you bought will probably not work in Bolt. Formatting will most likely not make a difference. Not sure what you mean by will not work in Bolt EVEN THOUGH it is SMR, will not work BECAUSE it is SMR.
     
  5. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008

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    Or this one for external. Will work TE4 or TE3.

    TE4 Bolt upgrade with external drive
     
  6. uj80s

    uj80s New Member

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    Feb 13, 2019
  7. brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    Their continual care is not very caring. I spoke to them today and they tell me they are out of warranty replacement units and can only sell me a new one. Why they can not send a new one I have no idea as any decent company that already charged me a $500 deposit for an advance replacement would do that.
    I guess the old Tivo that cared about customers has officially has become a company that just does not care about customer service.
     
  8. uj80s

    uj80s New Member

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    Feb 13, 2019
    Maybe its time to go UTube dvr?
     
  9. brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    I guess it is time to give up on Tivo. To say their customer service responses horrible would be an understatement. They told me I would hear from an escalation team. No response. Their email does not tell me when they will have a replacement. They dodged providing an answer almost as well as a politician.
    Here is what they said "I understand you want to check the status of your replacement. We're currently experiencing delays with shipping. We've already received the first batch of TiVo EDGE replacements and we'll be getting more next week. We're already sorting out the stocks so we can have them shipped immediately. Rest assured, you'll be notified once your replacement ships."
     
  10. UCLABB

    UCLABB Well-Known Member

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    May 29, 2012
    Riverside, CA
    Thanks, wasn't aware of that change.
     
  11. brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    I think anything but Tivo is the future. If I did not have a sunk investment in equipment and lifetime service I would throw the crap away, and even with that investment, I am close. Their support is worse than useless. I send an email issue in from my account and they tell me to call tech support where people who can do nothing answer the phone. They tell me they will escalate but no one ever responds. They finally sent an Edge but no power supply and they tell me that it is not compatible with the Bolt power adapter after 30 minutes on the phone. They said they would send a replacement via 2 days, but tracking shows it will arrive next week.
     
  12. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    At least you are getting close :) If like me you mostly use Tivo as a DVR (ie not apps), there still is nothing better, IMO. Set up passes and wish lists, record and watch when you want. Not as good as it used to be (guide not the greatest to say the least so occasionally miss some things and get things I shouldn't), but I still am able to get most of what I want. Am curious why the power supply for the Bolt is not compatible. Bolt PS is 12V 3A? I've heard Edge PS is 12V 2.5A. So guessing either it does not fit, or the polarity is different (when the Edge PS arrives maybe compare them). Otherwise should work.................... Good luck, hope it works out, lot of hassle but that seems to be the way of the world now in many situations.
     
  13. brucedelta

    brucedelta Member

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    Oct 2, 2001
    Voorhees, NJ
    I agree, seems like it should work. It fits and the outer barrel makes contact. Even if the inner barrel is a slightly different size I would think jiggling it would get a light to flash on.
     
  14. CallMeBob

    CallMeBob Member

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    Jun 15, 2005
    Woke up this morning and my 3TB Bolt had four flashing lights. Called Tivo and the CS Rep told me that I could buy a new box or contact Weeknees to see if they could fix the thing. I asked him about the continual care for the box and said that I should only have to pay $149 for a replacement. He then told me that I had already replaced the box once and that I wasn't eligible for another replacement. The replacement he was talking about is when they swapped out my Bolt the day after it arrived because the fan was defective. It was literally the first week. I asked for a supervisor and he tried to connect me, but hung up on me instead. I called back and had to go through explaining to the new girl all of what transpired on the previous call before she'd get a supervisor on the phone. Finally, a supervisor got on the line. She looked at my account, said that she saw that my box was replaced in the first week after purchase, to which I pointed out that it was still in the return period and that I could have just returned and reordered and I wouldn't be having this problem. I also pointed out that they sent me a defective box from the start and so that it was an exchange, not a replacement. She said she agreed with me and that she needed to see what she could do and put me on hold. Then she came back and said that the system won't let her make any changes and that the computer considers the exchange a replacement and that I could send my Bolt to Weaknees or I could buy an Edge for $249. I'd order a HDD and replace that myself, but I don't want to take the risk of it being something other than the HDD and buying a new drive that I don't need and can't return. I think I'm done with Tivo.
     
  15. ManeJon

    ManeJon Active Member

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    Apr 14, 2018
    You'd think a company such as TIVO that is having problems keeping customers would do anything they could to make existing customers happy vs. forcing them to go elsewhere but.....
     
  16. overFEDEXed

    overFEDEXed Member

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    Nov 11, 2002
    Centerville,...
    I have the same Bolt, four lights flashing issue. It’s a + 3TB HDD and it’s been on wide open for four years, so I really can’t complain. I remember paying $380 for it when Amazon put it up that cheap for just a few hours in 2016.

    Anyway;
    I did call TiVo to see what they’d offer. I’ve been with them since the old Series 2 Toshiba days and I’ve done lots of “experimenting” for them, so I know my way around their procedures.

    I asked them straight out for the best deal on the Edge 2TB for cable. They said $250 and I asked them to throw in a Lux remote, so it’s a done deal.
    They’ll throw in accessories easily so....

    I’ll put a new $60 Toshiba 2Tb drive in it and then eBay it probably, since I’ve already had that Edge for months and months and actually enjoyed it.


    Sent from my iPhone using Tapatalk
     
  17. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    Yes, unless the polarity is different. If inner barrel is the problem could always try a small piece of aluminum foil to help it make contact. Of course might not be able to get the foil back out ;)
     
  18. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    Do you have to send the Bolt back to them? And/or are they transferring lifetime from the Bolt to the Edge?
     
  19. overFEDEXed

    overFEDEXed Member

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    Nov 11, 2002
    Centerville,...
    No I'm keeping the Bolt. I had and extra Bolt sitting in the attic, so I took the 500 Gb drive out of it and put it in the Bolt + until the new Toshiba 2Gb drive arrives from goHarddrive. I may sell it if the Edge is ok. Also, I may sell the Lux remote. We need no backlights in our house. My whole family has the layout memorized.

    [​IMG]After I swapped drives, I was surprised that the cable card and tuning adapter worked without me calling Cox cable....All but two channels that is.

    On the Service - I have an old $6.95 a month plan just like aaronwt has/had and since I'm buying from them they'll transfer it free. I've had that plan transferred several times over many years, so it may have been better to get the Lifetime back then and it would have paid for itself. They do charge $150 though if they even decide to let you transfer the Lifetime/All In in correct?

    On the loyalty perks....just start high asking for things like the USB wifi adapter, remotes, Moca stuff etc. If you plan on getting the box from them anyway, just don't let them know that and ask away.......
     
    Last edited: Oct 9, 2020
  20. tommage1

    tommage1 Well-Known Member

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    Nov 5, 2008
    Now that is nice, for a cable Tivo, normally like $15. If they transfer that to Edge probably better than lifetime ;)
     

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