Advertisements My TiVo Bolt + 3TB that I've had for a little over 3 years just died, well the hard drive at least. Had to unplug it for half a day, and after plugging it back in I could hear the HDD whirring a bit with it completely dying 24 hours later (all 4 blinking lights on start up). I called TiVo and they offered to replace it with a 2TB Edge for 199.99, and they explained how the device is normally 399.99 and it's an upgrade (even though I'm losing a TB). At the end of the day I just want my cable working again (just recently renewed my annual service too) so I agreed to it. However when calling back to check on the order, it turns out it's a "renewed" device which they never mentioned when I agreed to the transaction. For those that have dealt with a similar situation with a replacement, what would you suggest? Should they be offering me a new one for 199 as a replacement or should I just be ok with the refurb? I called back and they said a new one would be 399.99 (retail price) but offered to lower my monthly plan instead. Any advice or insight would be appreciated. PS: Their technical department also said I could rollback the TiVo Experience back to 3 on the Edge, is that possible?