Advertisements Does anyone know how to get just the hard drive? They are obviously outsourcing their phone agents to people who know absolutely nothing about technology, the one I got didn't know that the hard drive isn't "the box"(what she called it). It took multiple ways of explaining it before she realized the Hard Drive isn't "the box", it's a part in "the box" The actual problem: I got the email for a free bolt replacement since it shows my hard drive is failing....5 days after it failed. The trash pick up had already taken the old drive, I had already installed an old shucked 2.5" drive I had laying around waiting for a new drive to arrive on when I got the email. I asked support chat if I could get just a drive, and the rep said sure, just call the number. So I did, and then "the box" lady told me I can only replace the entire Bolt. I explained the old drive is in a landfill, and she basically said too bad. I really don't want to do that, since Cox is absolutely horrible at registering new Tivos. The Digital Tuners they use are hot trash that I have had several DOA(one cable card too), and the reps are awesome but just simply not trained properly on the subject(spent 6 hours before due to an issue on their end they kept blaming on my hardware). In what way is it more efficient to replace an entire Bolt + rather than send a hard drive to a user that can replace it themselves. With the recently high level TiVo issues(poor cooling/overheating/guide issues/added forced commercials), this may have changed my mind on their service, and they blew that chance.