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Discussion in 'TiVo Bolt DVR/Streamer' started by GregMacMan, Sep 25, 2017.
Said after 11-1/2 months of use: it don't make no difference.
I received my new hard drive yesterday. I installed my 2TB WD20NPVZ (manufactured in 2016) with no problems. (Broke all the tabs on the top though.) Otherwise a simple job, and it is running smooth. it runs quiet like my old Bolt, and it is in a well ventilated area, so I hope it will last as long as my old unit. Took about 30 minutes to do the job. It updated itself to Hydra and booted with no issues. The funny thing was that I did not break any tabs on my old Bolt. (which I purchased in 2015) I the only thing was you have to use a T8 and T6 Torx to remove it. (why did they did not standardized the screws like the old Bolt, I do not know...) Then the hard part came..... spent the next SEVEN hours dealing with the cable company trying to get it paired. Spoke to FOUR people at Optimum, giving me the same scripted speech saying that they are troubleshooting, but not knowing what they are doing. The last person I talked to (about 1:30 am this morning) had enough common sense to get the job done. He asked the proper questions, and figured out that the moving of some channels to the SD side to SDV, it needed more transmitting signal power. (you can tell because all of the channels was transmitting about 50 percent instead of the usual 90 or more percent) I learned a lot about this by reading the tivo troubleshooting guide and from one of the forums here on this site. I still do not have all of the channels on the SD side (missing about 10 - that I watch infrequently, but hopefully they will be on since I am paying for them.) I know that they are on my package is because I can see those missing channels when I look at it from the Optimum app on my iPad. And the tuning adapter had made things worse. That led me to getting a new Bolt anyway, since it was almost 5 years old. I thought I had a faulty unit. I tested the old hard drive, and it is not corrupt and has no missing or damaged sectors. (it was manufactured in 2014) So now I have two Bolts now. And I also learned it is best to get someone to pair your card late at night, instead of the daytime as they are swamped with customers (and IF you can get to talk to someone - helpful hint: use the number on the manual that Tivo provides to contact your cable company - saved me a headache!) and not enough knowledgeable people who aren't reading from some script, telling you "you have to contact the manufacturer" to solve your problem. Enough on this rant.
Otherwise, all is well, and I still have my old Bolt as a back up if needed.
I just got my 2TB WD20NPVZ and am planning to install it tonight. You said it updated itself to Hydra, did you already have Hydra before switching the hard drive? I am on TE3 and do not want to switch to Hydra.
IIRC, the Guided Setup gives no choice, so you need to install Hydra, then do a Downgrade to TE3.
Ouch. I was hoping to avoid that. I thought I read somewhere that if you have TE3 before you upgrade it will reinstall TE3 but I could be wrong or that may have applied to Roamios only. I already downgraded after I got the Bolt so hopefully there wouldn't be any issues with downgrading again. I don't want to lose the ability to transfer between boxes as I have a Roamio OTA with a 3tb hard drive that I copy stuff from the Bolt to now.
I'm on Hydra, but I thought I read that, but that was awhile ago, and my memory could be wrong. Maybe someone else can chime in here on this.
I upgraded my Bolt 500GB box last year with the internal Toshiba 3TB drive. I was on TE3, and after the hard drive upgrade and going through Guided Setup, the system kept me on TE3 without updating to TE4/Hydra--I had no need to sidegrade back to TE4. (In fact, I hadn't even considered that as an issue at the time--I assume that it was/is not an issue that others have faced.)*
* Even if it did occur, you then would be able to sidegrade back to TE3. But, as I said, I didn't face that.
Thanks for the confirmation. I figure I should be able to downgrade again if I have to but hoping I won't need to at all.
The upgrade is complete and it did stay on TE3 after the upgrade. I lost FS1 and broke a couple of tabs on the cover but other than that everything seems to be working ok. I'm still getting FS2 so hoping FS1 will start working tomorrow but if not I'll contact Verizon.
All my TiVos are on TE4 and I can still transfer between boxes. I just need to use TiVo online to do it.
If the channel doesn't require cable card pairing, then it should work right away. There is no delay for the channels to work. All those channels should work right away. And has always been the case for me on FiOS, the dozens of times I've changed out a hard drive.
If the channel requires cable card pairing then the only way to get them to work is to get the cable card paired again. And the pairing is lost anytime you change a hard drive in a TiVo.
on FiOS, Fox owned channels like Nat Geo, Fox News, etc. require a paired cable card. As well as HBO and Cinemax. But some of the Fox owned channels are available right now without any cable card pairing. Because of the Pandemic.
Usually the Fox Sports channels require a paired cable card. So good luck with the pairing. I've found that 50% of the time the FIOS CSR screws up the pairing. But a few weeks ago when I had to repair a card, after putting a 1TB in a Bolt. I got a CSR that knew what they were doing. And had the card paired in a few minutes.
And right away, once the card is paired, you start receiving those channels that require a paired cable card. But that has always been the case in my experience with FiOS and Comcast.
I still prefer the ease of transferring directly from 1 box to another but good to know it can be done if they ever force everyone to TE4. Now that I upgraded the hard drive to 2tb it shouldn't be too much of an issue anymore, at least for a while.
Yeah, it was weird that FS2 worked but not FS1. But then I remembered in the past I could not transfer recordings from FS1 from the Bolt to my Roamio but I could from FS2. I asked the question before and someone (maybe you) found an old post that FOX had a deal with FIOS to copy-protect some of their channels from being transferred to another device like the premium channels like HBO. Fox News is working but not National Geographic but I don't think I was getting that before.
I'm hoping the call to FIOS to repair won't be too painful. I know that can be hit or miss. When I first did the setup last night the screen with the number to call for the cablecard popped up. I followed the instructions and all the channels seemed to be working but that may have only been to activate it. There was no option to speak to a human being so I will have to call customer service this time.
The FiOS CSR hours are greatly reduced right now. I think it was 9Am to 5PM when I had to re-pair my cable card a few weeks ago. But I was able to have them call me back instead of waiting on hold for an hour. And then they actually called me back after 5Pm. I figured since the queue was so long that they would not call me back. But surprisingly they did. But they also had an option to schedule a time for them to call you back the next day as well. I had set that up too since I didn't think I would get a call after 5PM.. And they actually called me the next day, at the time I specified.
So I was actually pleased with that cable card re-pairing experience.
I went to the FS1 channel and the message with the phone number to call that I got when I set it up last night popped up again. I called the number and used the automated system again. After entering the CableCard ID it said it was activated but also asked if I needed further help. When I said yes it then asked if I had moved the card from one device to another. When I said yes it asked for the host ID and the Data number for the CableCard. Once entered it said it would start the process of reactivating (I think that was the term it used) the card and could take up to 30 minutes.
I checked back in around a half-hour later and FS1 was working and National Geographic too. So if you have to re-pair a card again you may not have to speak to anyone.
I bought a brand new unit; a new hard drive; and new cable card, so it automatically upgraded itself after a reboot to Hydra (TE4). I didn't want to downgrade to TE3.
My last Bolt was on TE4. I have to use TE4 since I use a lot of the voice control along with my Alexa.
BTW, what year was your hard drive manufactured in, if you don't mind me asking?
My WD20NPVZ was manufactured 12/29/17. Makes sense that yours went to TE4 since it was brand new.
Did Tivo ever fix the 11 minute problem?
I just wanted to chime in about my experience with the drive upgrade. I put a 1TB Toshiba L200 in my bolt a little over a year ago and it failed today. I put my original 500gb drive back in temporarily while I scout out a different brand. The Toshiba was cheap at Microcenter - guess you get what you pay for...
Sorry if I'm smeeking, but is this a possible new 3TB 2.5" 15mm height option for the Bolt? I went with the Toshiba a year or so ago, so I'm not looking, but that was discontinued. Looks like it is available up to 5tb! Although the pricing seems strange. The 4TB is less than the 3TB, and the 5TB is about the same price as the 3TB.
Seagate 3TB BarraCuda 5400 RPM 128MB Cache SATA 6.0Gb/s 2.5" 15mm Internal Hard Drive ST3000LM024 - Newegg.com