Advertisements I believe that Tivo customer service is dead. I apologize for this rant but wanted to share my frustration and recent interaction with the company. By way of background, my claim still shows "in-progress" although it will be three weeks tomorrow. (btw I have two active premiers with all-in, a bolt on annual service, a Tivo HD with lifetime service, and a Tivo mini that was linked to the bolt that is only a year old) I normally wouldn't post here but I am completely at a loss with the lack of customer service from this company: 2020/10/12 Please advise as to the status of the above. It has been nearly three weeks and I have not been advised of a satisfactory resolution..... It is unfortunate that TIVO is treating one of its original customers in this manner due to their faulty products. In sum, I purchased the TIVO BOLT with an all-in subscription, the extended three year warranty, and now after two faulty units, Tivo is refusing to stand by its products. 2020/09/21 This case should not be closed. Please see email from ____________ sent at 2:45 PM this afternoon to: firstname.lastname@example.org and TiVoWarrantyOrders@servicenet.com: Dear Sir/Madam: Please accept this correspondence in furtherance of my telephone call and prior email to support; both through the website and through my email account associated with my account;.First it should be noted that I have been a loyal Tivo Customer since the company's inception. I have consistently owned multiple Tivo DVRs since my series two and Sony SVR2000. As such, I have been through Tivo throughout many ups and downs. My most recent call to customer service has me extremely frustrated as I purchased a TIVO BOLT 1000GB on March 22, 2019 with all-in service. Shortly thereafter, after the suggestion of the Tivo representative, I decided to purchase a three year extended warranty. A copy of the Certificate of Coverage is attached hereto evidencing the effective date of 3/25/2019 through 3/24/2022 on my purchase. The TIVO was replaced in April of 2019 as it was not working properly. Since receiving the replacement TIVO BOLT I had constantly had problems with the applications; YouTube, Amazon, Netflix, Hulu; and the box needing excessive restarts. Today the TIVO BOLT completely failed with four blinking lights in the front. (Photos attached);. After numerous resets and a call to customer service it was determined that it was likely a hard drive failure. The above notwithstanding, customer serve told me that there was nothing they could do as it was out of warranty. I advised that I had purchased a three year extended warranty, however, Tivo said they had no records of the warranty. After locating the American Express Charge for the warranty (see attached) and the May 11, 2019 date it was charged, customer service could still not located any record of the warranty. Next I was able to locate the original email and Certificate of Coverage. I was asked to email the confirmation to email@example.com. Lastly, I was advised that TIVO purportedly changed its policy subsequent to my purchase in September of 2019 and could not guaranty a replacement unit even if I was able to locate the documentation which they could not access. I checked my TIVO account and under the support page and I was shocked to see that this complaint has been closed. This is wholly unacceptable. I purchased the TIVO BOLT together with the three year warranty for piece of mind that I would not need to worry about repairs during the warranty period. I was assured that all that would need to be done was contact TIVO and they would send a replacement. First, TIvo denied that I had purchased the warranty and now they are not providing a timely replacement despite the previous assurances related to same. Now after significant time and effort, troubleshooting the problem, on the phone with customer support and sending back the previous defective unit only to be replaced with another defective unit that did not even last six months is completely unacceptable. I do not want to lose the benefit of the all-in service that I purchased and the warranty I was up sold on. I expected a better customer service response especially in light of my longstanding history with the company. Please contact me immediately to discuss the foregoing, as I reserve all rights related to same.