Bolt can't connect to Cable

Discussion in 'TiVo Help Center' started by tepperleen, Aug 19, 2018.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...

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    The headend is what I call the building where your cable signal originates. When you are selecting a location during GS, you are picking the headend. Since my cable office has three different headends, it's easier for them to make me pick the right one even though my zipcode is enough. If your zipcode covers a very large area, it may not be enough.

    Three years ago my headend changed. I had to have my cable cards paired again.
     
    tepperleen likes this.
  2. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    Wow, so apparently it was the darn box. I don't believe it. Went through set-up, called Optimum and had cable within 30 seconds!! Thanks again for all of your help.
     
    JoeKustra likes this.
  3. ej42137

    ej42137 Well-Known Member

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    You're lucky you had a second box. I had to charm a guy from the Philippines for five hours to get my box exchanged. I knew before I called that the box was bad because I already had several TiVos that worked, including a Bolt; otherwise I'd have had to suffer through at least one Spectrum truck roll, maybe more.
     
  4. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    Well, I had TiVo send me a second box because the first one wasn’t working.

    Not sure I’m completely out of the woods yet, as I don’t have any premium channels. Will have to call when I get home from work tonight.
     
  5. ej42137

    ej42137 Well-Known Member

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    With some cable company localities, you can see the non-premium channels even if the CableCARD is not paired. With others, you won't see anything until the card is paired. If your card is paired, that's probably an authorization issue that can be easily fixed by your cable company. Of course, whether or not they make it easy for you is a different question.

    But in any case, it's the cable company you'll have to deal with to fix it. Good luck!
     
  6. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    Thank you. So now I have my premium channels and it says they are HD, but they are not. It's' baby steps all the way.
     
  7. mdavej

    mdavej Well-Known Member

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  8. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    Thanks for that info. I am using those channels. And when I go to the channel it says HD but he picture is crappy. It’s just the premium channels. HBO and showtime. Also have some channels that say no title available so something is still not quite right.
     
  9. HerronScott

    HerronScott Well-Known Member

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    Check your output resolution setting on the TiVo (and what does the TV show the resolution is)?

    Scott
     
  10. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    Scott that sounds like something that would Impact all channels, no? I’m only having an issue with premium channels.
     
  11. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    True! Was thinking of a few users here who had reported their Bolts had switched/negotiated back to 480i. When you say they look crappy do you mean like a lower resolution picture or other picture artifacts? If you set the TiVo output to auto or select all resolutions what does the TV report the resolution is on those channels (we generally set our output at 1080i and let the TiVo scale to avoid resolution changes/delays between channels).

    On the other issue with title not available that could be that your lineup needs to be updated which would need to be reported to TiVo assuming you've selected the correct provider option during Guided Setup. You should be able to check on TVguide.com since they also use Rovi guide data if there are multiple options for your provider.

    Report a Lineup Issue

    Scott
     
  12. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    I got it all worked out last night. Got my HD channels and fixed the title not available. So all is good there. Just have to figure out streaming and I am finally all set. Thanks for the responses.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    If you get a minute, check the frequency of your HD version of a premium channel and the SD version. They should be different. Not important.
     
  14. HerronScott

    HerronScott Well-Known Member

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    What was the problem and how was it fixed (in case that helps someone else).

    Scott
     
  15. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    It’s so stupid. When I had to choose my cable company there were two choices for Bronx Optimum. One for HD and one for SD. I had chosen HD, which seems correct, but the HD and SD channels were switched after setup. I would choose an HD channel and it looked terrible. Ran set up again and chose the other option, the SD option, which should have been the incorrect option. But after choosing that, the channels I had thought were HD actually now were HD. It’s so convoluted and makes no sense which is why I didn’t bother posting it.
     
  16. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    Thanks, this might help someone else on Bronx Optimum. Did it actually say SD or did it say Standard Cable? With the Rovi choices, I think usually the one that states Standard Cable is the correct one or at least that was the case for us even though there may be other options like Digital rebuild or Digital non-rebuild. Note that I'm pretty sure that Standard Cable is not intended to mean SD definition but the standard cable deployment.

    Scott
     
  17. tepperleen

    tepperleen New Member

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    Aug 14, 2018
    I'm pretty sure it said SD but I can't say for certain. And I really don't want to go through the set-up again, because I've had so many issues. I just want to leave well enough alone.
     
  18. HerronScott

    HerronScott Well-Known Member

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    Jan 1, 2002
    Staunton, VA
  19. tepperleen

    tepperleen New Member

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    Aug 14, 2018

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