Bolt can't connect to Cable

As for pictures of a Motorola card (NOT a SA/Cisco card).

The lockup at "loading %" thing is not unknown. Bolt can't complete guided setup

What I would do:
Pull the cable card.
Repeat Guided Setup for OTA and your zipcode.
Repeat GS for cable (use Install Later option)
Install cable card.
Call for pairing.

New Bolt or the one that didn't work on the Frontier thread?

Obviously you remove power when flipping the Bolt.
Good luck.

 

I don't have a Bolt. I have a Roamio without a cable card and it won't let me look at those screens. I have two Roamio with cable cards. My cable company is very good with cable cards. I do disagree with "it's always the cable company". It could still be a bad cable card, but that's rare.

If you can make it though the steps I listed, maybe something will give you an error that can help. Try a nearby zipcode also.

 

When you hit the TiVo button, you see TiVo Central with TE3. With TE4 you see Home.
TE3: Help, Reset to Defaults, Repeat Guided Setup.
TE4: Menu, Help, Reset to Defaults, Repeat Guided Setup.

 

It is part of Guided Setup. You choose cable or Antenna (OTA).

 

Yes. Remember that the task is to see if your unit can complete Guided Setup. If it works for OTA, then you can try for cable.

During a guided setup things happen like this:
choose a country (before choosing, hit Info. Write down the current installed software)
download any updates
enter a zipcode
download possible choices for a lineup
choose a lineup
download the channels based on your selected provider
when prompted, hit the TiVo button and you are done.
I haven't done a GS in a few months, so I may have missed something.

 

Good. Now run GS for the real world (cable and your provider).

What software are you running?

 

You have to explain what you mean by “can’t get communication with my cable company”.

 

You realize the OP said he did that already? It seems the OP wa looking at diagnostic screens so guided setup was completed. Also, before talking about cable card screens, it would first be useful to know the brand of the OPs cable card. .

 

It's usually the cable company, but not always. I recently purchased a Bolt that had similar problems to yours, stuck at 89% (or whatever) channels loading. It turned out to be a problem with the tuner in the Bolt which made it appear that the cable signal was too weak. The replacement Bolt worked just fine with the same cable and CableCARD.

IMO it would be worthwhile to try your other Bolt.

 

Host ID is Host ID on the screen. "Head end" just means the cable company side of things. When we say the problem is with the head end, that means the cable company has entered the numbers (Host ID, Data string, etc.) wrong, hasn't authorized the card correctly (sent the right "hits") or has some other issue on their side (signal problem, equipment problem, account problem). Your only responsibility is to plug in the card, connect the coax (and possibly tuning adapter) and give them the numbers from the screen.

Cable companies deal with cable cards so rarely that most support people have no idea how to set them up then fumble through and do it wrong. My approach is to quiz them a little to find out if they have any cable card experience, and if they don't, politely end the call and try again until I get an experienced person. This has been the quickest way for me to get results, especially if the company has no dedicated cable card support department.

This may help you understand: https://www.tivo.com/assets/pdfs/CableCARD_Install.pdf