Advertisements I use Optimum/Cablevision. I have tried 3 cards and have spoken to countless people at O/C and can't seem to get paired no matter what they do. I've read many threads here and on other sites and have asked all the questions that I think need to be asked: has my card been disassociated from it's prior device, have they sent a hit signal to my device, is it coded for the correct head-end? (What exactly is the head-end?, is that the host ID? or something else?) They seem to think that everything is on point, but I'm still stuck at 72/89% channels loading, with absolutely no connection to any cable whatsoever. I've been escalated and someone is supposed to call me tomorrow, but I don't know what else they can do, or what else I can ask. I keep reading about certain information I'm supposed to look for on the conditional access menu, but I'm not finding that information anywhere!! CON and VAL. They are not there? Does this mean I'm not paired? Can someone tell me exactly where these values are supposed to be? I'm really at my wits end. It's been 10 days now that I've had the Bolt but can't watch cable. Any help would be greatly appreciated. I really have tried everything. Thanks!!