Yep, new Bolt as of yesterday and experiencing the same problem. Called & emailed customer service. We have been TiVo customers for over 10 years and looked forward to upgrading our Series3 to the Bolt. Our previous upgrade from a Series2 to Series3 went pretty well, with a clear path to transfer recordings and season passes to the new unit. Not so much with this upgrade from Series3 to the Bolt 1TB! The OOBE was not very good. There is remarkably little detail about how to upgrade as an existing customer with annual service plan, in order to preserve the ability to transfer recordings and season passes. Most of the information I found was from unofficial sources - nothing on the TiVo site. The forums indicate that you should: 1) Transfer your annual plan from the old unit to the new. This will deactivate the old unit. 2) Then reactivate your old unit on a monthly plan. 3) Transfer your recordings and season passes using the transfer capability on the TiVo site. Both units must be active to do this. You can bulk or selectively transfer. 4) After you finish the transfers, you can deactivate the old unit and call customer service to invoke TiVo's 30-day refund policy. Thankfully I decided to call Tivo customer service to verify this method. It turns out that Series3 units can no longer be reactivated once deactivated! The recommended method is: 1) Activate Bolt on monthly plan. 2) Do transfers. 3) Deactivate Bolt & get 30-day refund by calling TiVo billing department. 4) Transfer annual service plan from Series3 to Bolt. Just a little different but I would have been out of luck in transferring if I had used the first method. Things went downhill from there. Got both units activated, on the same wired network, and both show up on my account. When I go to the transfer feature on TiVo Online, both units show up but the Series3 shows no recordings or season passes, so no ability to transfer. Back on the phone to customer service. It turns out that since December 1, the ability to transfer from Series3 units is broken, and there is no timeline on when it will be fixed. That means our only choice is to keep the old Series3 activated (paying an additional monthly fee), watch the many recorded shows we have on there until we can view and delete them all, switching the video / sound cables every time we go back and forth between the units. It also means re-entering the hundred or so season passes manually. Another Series3 problem cropped during the Bolt installation. You have to move the cablecard from the old unit to the new. After you remove the cablecard from the Series3 you must perform guided setup on the Series3 again, no option to bypass. It takes a long time and multiple error screens because at that point there is no cable or antenna signal and the Series3 is obviously expecting one. It goes through several iterations of connecting to the TiVo mother ship and downloading/installing information. Then when we looked at our season passes on the Series3 we can see that about 40 season passes were deleted. It looks like all season passes without current upcoming shows were nuked. That makes the job of re-creating your season passes even more problematic. Other observations: * The Bolt remote is buggy - keypresses are often sent two or three times, landing you in screens you don't expect. Other times the remote is very slow to respond to keypresses. No wins there. * The dreaded V312 error has shown up a few times when trying to access the streaming services. It did clear within a half hour or so each time, but still frustrating. * Audio connection is only optical or 1/8th inch mini-phone jack. Luckily I had a open optical port on my amp. A mini-phone jack is not very robust, and adding a RCA breakout cable further degrades signal. * What are the USB ports for? I can't find any documented function. They used to accept wireless keyboards on former models but apparently that no longer works. * Overall, the interface is still slow. It's somewhat quicker than the Series3 but it sure isn't snappy. Rebooting takes forever. Non-TiVo hiccups: After moving the cablecard over to the Bolt you have to call Verizon to re-pair the cablecard to the new Tivo unit. There is no online utility. That wasn't too bad but our premium HBO channels were not coming in after re-pairing, although our other premium channels worked. It was a three-hour phone session with Verizon to get it fixed. The customer service person was super nice but what an ordeal! TiVo goodness: The customer service phone lines had short wait times. The reps were very friendly and as helpful as possible. It is very nice to have access to Netflix, Amazon, HBO Go, Plex, and Pandora through the TiVo interface. Bottom Line - We're not sure if we will keep the Bolt. This was not a very good OOBE and if we can't transfer the old recordings to the new box we may give up on TiVo and just look at streaming as a strategy.