Black Screen (no audio OR sound)

Discussion in 'TiVo Help Center' started by trishymouse, Aug 2, 2007.

  1. trishymouse

    trishymouse New Member

    Feb 17, 2003


    I can get cable stations on TV without TiVo, but not with TiVo. I have TWO TiVo series II, and both stopped working today. Both black screens with no sound, no picture.

    I have tried:

    - unplugging TiVo, letting it sit 5 minutes, and plugging it back in
    - regular re-sets (4 times)
    - re-running guided setup

    None of these have worked.

    I'm scratching my head - what changed that affected BOTH units at the same time? It's got to be either a change with my cable provider, OR a download gone awry from TiVo???

    What do you guys thing? HELP!
  2. litzdog911

    litzdog911 TechKnow Guide

    Oct 18, 2002
    Mill Creek,...
    Maybe your cable TV signal level is too weak? Any signal splitters in your cable lines you can temporarily bypass to boost the signal? Might want to call your Cable TV company to check your signal levels.

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