Black Friday 2017 - TiVo Sales

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Ok,

Hmm, so how do I handle a double charge on my credit card. I checked this morning and sure enough, two charges for the one Tivo Mini that I ordered. And Tivo.com shows *only* one Mini being ordered.<sigh> So, do I guess I should do the nightmare thing and call Tivo for them to issue a credit?...call Visa and contest the charge?...?????? A happy time is suddenly a bit sour...but I'm sure it'll sweeten up!

 

There currently is, in effect, with Lifetime discounted to $350 from $550: it's the Bolt 500GB and Bolt 1TB boxes (currently on special at tivo.com), once you add a VOX remote to them (the Bolt and Bolt VOX boxes are the same--it is only the remote that is different).

 

Charged or Pending? If Pending the duplicate may never be Charged

 

The color is also different -- the Bolt 500GB and Bolt 1TB boxes with the discount are white, while the Bolt VOX boxes are black. Maybe it's dumb for me to be considering something like this, but I still feel it's a shame.

 

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He's looking for Black to match his other components.

 

But note that historically, TiVo has tended to look the other way as to this, absent a customer raising it or making an issue. But, YMMV.

 

Well, if you're not in a rush, seriously, next years BF deals will probably only include Black Bolts (…probably)

 

Wake up Tivo your customers are telling you something important. What might that be? You’re not listening! Hydra is terrible, fix it or replace it before you suffer the inevitable crash in sales and defections.

 

Do you have a charge or just an authorization/temp entry?

The auths fall off on their own after a short period if TiVo never "captures" (ie finalizes) the transaction, which they won't do if your order didn't go through.

I wouldn't do anything unless a temp charge migrates over to the "real" charge section.

 

Yes, but as you say YMMV.
Safest bet is to wait 90 day to do any modifications, then take a chance on a voided warranty for the remainder of the year.

 

Pending. I'll give a day or two...anyhow, I figure "no one's at home" today if I try calling Tivo. It'll work out...or I'll have to put a TV on the front porch or something.

 

Thanks. I'll toe the line....

 

Yes, you're correct as to the color--sorry, I had forgotten that, as I was thinking about the functioning.

For the large savings, you might want to consider this. I have a white Bolt and have grown to appreciate the color (as well as the bent shape)--it's a refreshing change (and I had preferred and wanted the black color as well--but for a nice deal, was willing to go for the white, and am happy that I did).

 

Or, as some have done, wait the full first warranty year. It's all a matter of personal wishes and YMMV tolerance or concern.

 

If it's not in your Tivo order history, it should never be charged and the pending charge will disappear. Calling any vendor on a pending charge is a waste of time, call only if it gets charged.

 

Agreed, but when I open any device, I assume that the warranty is void.

 

A valid approach. Fortunately, at least in the past, TiVo often/typically has been more forgiving.

 

…or they didn't know that the lid was opened
I'll assume that when a box is returned under the warranty period that Tivo just sends the customer a "refreshed" box and then "re-freshes" the box that was returned. (Not sure what Tivo would do if they found that the user replaced the drive and it was included in the retuned box — my guess is that they throw out the non-standard drive an install a new one)

 

Ordered my 1tb OTA Roamio through Amazon for $299. Free 1 day shipping gets it here by Saturday. What a great deal! I have an antenna in the attic from the previous owner that I've been wanting to hook up. That will put a Roamio Pro in the family room, two minis in the bedrooms and a Roamio OTA in the loft. I'm a happy camper!

 

While if you call support they can find out if you added more storage and refuse support, it pays to save your old drive. I almost had to do that last month. I even put back my original drive. But I was saved by (I feel) Hydra. Next month I will probably put the 1TB drive back and removed the 500GB drive and box it up. There is no seal that shows you have opened the box.

My second TiVo arrived broken. I was able to return it for a new box since it was within 30 days.