Billing errors - annual fee for my lifetime bolt?

Discussion in 'TiVo Bolt DVR/Streamer' started by Fred Dunfey, Jun 5, 2020.

  1. karlegas

    karlegas Karl Egas

    Dec 3, 2013


    I am with Rodney, but check how much will be the charge monthly or annual of your Tivo Bolt, Customer service told me $19.99 monthly.

    Instead if I purchased a new Tivo Edge I will pay $9.99 Montly and $99.99 annual, so if I sell my old Tivo Bolt I will replace with a new for $200.

    I aggre that 3 years of free subscription was a good deal and my wife did not like the Edge new interface I hope that will be safe for lther 3 or 4 years more.

  2. tommiet

    tommiet Well-Known Member

    Oct 28, 2005
    I go the same message.. I pay annually and I did pay it 10/5/2019. If they charge my card, I'll get my CC to refund it. Won't bother calling India to get it fixed.
  3. mark1958

    mark1958 Member

    Feb 13, 2005
    I did the same thing Rodney picked up one off fleabay with the one year free in March 2017, and have never been billed since, this morning there was a video message saying that they hadn't billed me But that was going to change to the tune of 149.99 a year.
    The bad thing is the network jack just died on mine and sisters Bolt only lasted a year and a half, at the present time I don't have a lot of faith in the bolts.
    I have an 20hr HD unit that's been running strong since 2009 and 2 Roamio pro's since 2016, any way I saw this post last week and had my eye open for a replacement for the Bolt, and found a Roamio Plus on fleybay brand new in the box for $100.00, I also have a 3Tb WD drive just like the pros have to throw in it. by by Bolt!
  4. dsm42

    dsm42 New Member

    May 23, 2005
    FYI: I've had a similar issue. I purchased two lifetime subscriptions previously, and could have sworn that I had transferred one of them to the Bolt I purchased in 2016.

    In 2017, I received a renewal notice, saying the following:
    "Unless we notify you otherwise, the price for the renewal of your TiVo annual service plan is $0.00 (plus any applicable taxes) per year. "

    I suppose they have now notified me, and with the whole family being home, and the Tivo being our only TV, I don't really have a choice at the moment but to pay what they're asking ($159 including tax).

    But will definitely be on the lookout for a better option before I have to pay next year!

    Anyone know of a good alternative to the Bolt that:
    *Can have 2+ terabytes of storage
    *Supports the "fast play" mode with sound (we use that extensively for sports!)
    *For which starting and stopping fast mode works reliably (which it does not on Tivo - as it sometimes randomly skips)
    *Supports all the streaming services including HBO GO (which Tivo/Comcast does not), Disney Plus (which Tivo does not), Netflix, Amazon Prime, etc...
    *Supports Apple AirPlay 2 (which Tivo does not)

    All these issues have been accumulating, and am now motivated to find a better solution!
  5. mattyro7878

    mattyro7878 Well-Known Member

    Nov 27, 2014
    Southern CT


    You want lots of storage, great trick play features and access to all apps? As well as access to cable tv?? This will take more than one device. If what you wanted existed we would be on THAT forum!
    cathyy likes this.
  6. tivoboy

    tivoboy Member

    Jan 14, 2002
    Well, tivo really offered me no options so I had to pay their 149$ ransom. At the moment, I can't find all my billings from THREE years ago where I paid 99$ to migrated a lifetime plan to this bolt. And, I don't have that older premier (which had the lifetime on it at the time) anymore, since it was sold for parts since it didn't have a service contract anymore. So, in the next 12 months i'll be looking for my options to move away most likely after over 20 years with Tivo.
  7. ilovedvrs

    ilovedvrs Member

    Oct 20, 2004
    I got my Tivo in 2017. On Thu, Jun 28, 2018, 6:38 AM I get this email
    yesterday I get an invoice for $150

    No way I'm paying any money to Tivo. Sad day to leave Tivo after 21 years.

    Also the fire tv stick 4k was a joke. you can't stream your tivo recordings to it.. lame!!

    I will just switch to my primary over to FireTV recast that has no subscription.
    Guess I get a payday instead by selling my Tivo stuff on ebay. Will buy another FireTV 4k stick so I stream to another room. You even get a free year of cooking channel today.
  8. John Harkins

    John Harkins New Member

    Jul 5, 2020
    I got a similar message. In my case, I purchased a bolt several years ago from Amazon I think. It included a free year of guide service and it turns out Tivo never notified or charged me after the first year. I have several devices and with all others I purchased lifetime service so I assumed I had lifetime with the bolt as well. But when I went back to check my records, I discovered that they were correct and I never upgraded my contract after that first year.

    While I’m not happy about the mixup, I think Tivo is at least doing the right thing to excuse past charges for their error. Hopefully they will put lifetime service on sale again and folks will be able get their boxes back under that plan for a more economical price. Understand that looking at a $500+ bill during this time is going to be difficult for many. Sounds like they have a bit of a mess on their hands though.

    Good luck.
  9. ilovedvrs

    ilovedvrs Member

    Oct 20, 2004
    Phone support said too bad this morning 7-6-2020, no service for you if you don't pay up $150. Even tho the unit was lifetime and I have email showing no fee on renewals for the last 3 years.

    I have one of these I got on sale for $199 with no subscriptions

    Works great with HD Fire TV dongles. I have 3 and about to order a 4th.
  10. Phil L

    Phil L New Member

    Jul 9, 2020
    same thing happened to me. Bought the lifetime bolt in 2016 and all of a sudden they say it’s an annual plan and they forgot to bill me for three years of service which is complete BS!! What a bunch of crooks!

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