Bestbuy refusing to sell TIVOS

Discussion in 'TiVo Coffee House - TiVo Discussion' started by scott816, Aug 31, 2008.

  1. Aug 31, 2008 #41 of 190

    tevoisseur Tivoisseur

    Jul 12, 2008


    I, just like every consumer, choose what and when to give information. And yes, I do have the right to tell them to stick that (and by that I mean walk out the door).

    By shopping there I am looking for something that has value to me. This does not give them the right to require this information for a cash purchase. How exactly where they protecting their business with the OP?

    I do not purchase or even think about purchasing from Radio Shack for this very reason.

    You know, I don't think your tone was really needed. Again by 'Stick It', I mean tell them politely that you are not going to comply and shop elsewhere.

    And of course, call and complain to their corporate consumer relations department, so that know of the problem and you're not going to shop there because of it.

  2. Sep 1, 2008 #42 of 190

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX
    No, I'm just confused that they would even have a policy that could potentially lose a sale.
    If BB cares more about policy than taking my money, that's fine. I'll spend it elsewhere. No sweat off my b*lls.

    What he said.
  3. Sep 1, 2008 #43 of 190

    EVizzle ^^MacGvyer^^

    Feb 13, 2005
    St. Paul, MN
    That is a pretty loose definition of telling someone to "stick it"... if you meant that initially I think you should have said so.

    There are many reasons why cash poses a problem. Pay as you go cell phones are one example. There is a government requirement for information regarding pay go users, and there is a limit on the number of pay go phones per customer (2). The reason for this is the frequent use of these phones for illegal activities. Without some sort of tracking information, it is impossible for a company to control these sales.

    Another example: Let's say you go around your city, buying up Tivos and paying cash for them. You open up the boxes, pull out the product, fill the box back up with books for weight, and reseal the box. You return the Tivos with your receipt, and because you paid cash and gave no personal information, you get away. The next customer buys this, but has to return it to the store because the box was stuffed with books instead of a tivo. Without any data, the store must eat the cost. If you use a credit card or provide personal information, they can look at your purchase record and see that you have purchased 200 Tivos, returned them all, and then the store started to have problems with missing product, and could link it to you.

    Cash is more and more a tool of illegal and unethical behavior. It is a shame, but it is a fact. If we didn't have criminals, we wouldn't have to put up with annoyances like receipts being checked, or providing personal information for everyday purchases.
  4. Sep 1, 2008 #44 of 190

    RebeccaD7 New Member

    Jul 23, 2006
    hmmm I wasn't really talking about if you bring in a bag...I didn't realize they look at bags you bring in. That's strange, never saw that before and I worked there for like 5 years. But what I was talking about is if you buy something from there then yes they will check your bag, of course most of the time they don't, but sometimes they do.
  5. Sep 1, 2008 #45 of 190

    webin New Member

    Feb 13, 2008

    Advertisements has never once asked to look in my bags.

    Newegg.... well.... I won't go there.
  6. Sep 1, 2008 #46 of 190

    aadam101 Tell me a joke

    Jul 14, 2002
    That's not true. They can't "hold" you. You are free to leave whenever you want. When I worked retail it was sometimes frustrating when you knew someone was stealing but they knew the game and would just take off.
  7. Sep 1, 2008 #47 of 190

    wmcbrine Well-Known Mumbler

    Aug 2, 2003
    Radio Shack has dropped their always-take-your-name policy, for some years now.


    Until recently, when I gave them my credit card info for my own convenience, my prepaid phone provider had no verifiable information about me. They had my name, but I could've given any name.
  8. Sep 1, 2008 #48 of 190

    EVizzle ^^MacGvyer^^

    Feb 13, 2005
    St. Paul, MN
    I will look for it...

    Edit: So after a bunch of hunting, I was unable to find any real answers. Limits were often mentioned, and laws were talked about, but no definitive answers. Wal-mart popped up a bunch, but I didn't see anything really outlining laws or rules for this. A couple of news articles, but nothing concrete.
  9. Sep 1, 2008 #49 of 190

    Turtleboy Well-Known Member TCF Club

    Mar 24, 2001
    Ft. Lauderdale
    Stores like Best Buy have no legal right to ask you to show your receipt. You can absolutely refuse. If they detain you, that is false imprisonment.

    Coscto is different because of the memebership agreement.
  10. Sep 1, 2008 #50 of 190

    RoyK New Member

    Oct 22, 2004
    SW VA
    I won't give out my personal info either unless someone gives me what I consider a valid acceptable (to me) reason for me to do so.

    As far as Radio Shack is concerned the local stores don't even ask any more. But when they used to say "May I have your name and phone number?" I simply responded "No." I have to admit I loved seeing the shocked look on many of the clerks' faces.

    I can't believe how readily most people will give out personal information. Pure stupidity IMHO.
  11. Sep 1, 2008 #51 of 190

    dylanemcgregor Well-Known Member

    Jan 31, 2003
    Corner of...
    I know I disagree with you on a couple of things with regards to ads on TiVO. But we're in total agreement here. :up:
  12. Sep 1, 2008 #52 of 190

    rckstrang New Member

    Jul 8, 2008
    A shack in...
    :up:Totally agree. I thought I was going to see a thread about Best Buy either steering customers away from TiVo or flat on out refusing.
  13. Sep 1, 2008 #53 of 190

    spolebitski Member

    Mar 30, 2006
    I notice half the time they are just going through the motions, and not really checking the receipt or the items in the bag. They do it just so the camera sees them "doing their job".
  14. Sep 1, 2008 #54 of 190

    ZeoTiVo I can't explain

    Jan 2, 2004
    I was in a best buy last week for n in store pick up I arranged over the web. Just some small items. I dashed out at lunch to pick them up and did not print out the confirming order picked and ready email.

    I get there and the clerk rudely gives me grief. I apologize for not having it and asked her 3 times "can she just look, please" She was keen on saying without the printout I could not get the items. I show her my Id and credit card and say these will validate I made the order please get the items. She mutters off and keeps going between 2 places and just kind of casually looking. The place is not busy at the time and there was not much in the way of pickup packages.

    I think she was in some bizarre way enforcing this - no paper, no sale policy. Anyway after 5 minutes of watching her I saw a store manager, informed him I had no intention of shopping under such circumstances (gave him the details) and left as I had a 1pm meeting to call into. After the meeting I puled up New Egg and got the items for a little less delivered. I just have to wait a few days for them, though I need them sooner which is why I was going in store pickup to begin with.

    Best Buy needs to revisit its policies and do a little training on working to make the sale versus working to NOT make the sale.

    PS - receipt checking does not bother me - though I wonder who has the Phone number that Circuit City routinely asks me for ;)
  15. Sep 1, 2008 #55 of 190

    spolebitski Member

    Mar 30, 2006
    I agree that we give up our personal information to easily. We should be more careful about what we are giving out. Don't think for a minute that some criminals have looked at getting a low level retail job so they have access to indefinable information?

    I remember a while back that some CST at dell used credit cards number to purchase items, how dangerous is giving your credit card to a waiter (who then takes it somewhere to scan).

    The point is we give this information out so easily and I think we need to wonder do they really need that information for what i am doing?
  16. Sep 1, 2008 #56 of 190

    leemoreau New Member

    Jul 31, 2008
    Montréal, QC
    It's just like when I went to buy my ExpressVu in Canada, Bell doesn't even let a retailer sell a receiver unless it's activated on an account. So you either have to sign up for a 1 year contract with ExpressVu while at the store before they let you leave, or you have to provide your existing ExpressVu account number and have them activate the receiver on that. I really personally don't understand the whole ordeal though I think some people just like to complain. Like you're going to go home and provide all that info to TiVo anyway, who cares if BestBuy has it. Are you afraid of getting telemarketed or something? Just give a wrong phone number or I'll give my work phone versus home or cell, but like what do you really think is going to happen with your information? You think there's some government agency sitting there "Oh look at that, John Smith just bought a TiVo HD at BestBuy" like really does it matter?
  17. Sep 1, 2008 #57 of 190

    dylanemcgregor Well-Known Member

    Jan 31, 2003
    Corner of...
    I pretty rarely give out personal info, but my girlfriend doesn't think twice if asked. After she bought something at BB a couple of years ago she gave them her address, and would get some mailer from them pretty much every month.

    I can go a good month without getting a single piece of mail (except Netflix).
  18. Sep 1, 2008 #58 of 190

    scott816 New Member

    Feb 6, 2005
    In almost all jurisdictions in the United States, merchants are legally empowered to detain shoplifting suspects for investigation and possible arrest and prosecution in the criminal justice system. This power is called "merchant’s privilege." It sounds like your store had a policy in place to "not pursue". Frequently merchants put in place visible deterrents like security guards, visible cameras, RFID scanners and signs threatening prosecution under the law try to deter shoplifters, but they also have a policy of non confrontation. To detain a suspect shoplifter there are very specific observations that should be met to help shield the merchant from being sued.

  19. Sep 1, 2008 #59 of 190

    incog-neato ObamaGuy

    Sep 17, 2007
    The Cold...
    On everything you wrote below I agree with you 100%. A storekeeper/owner/manager can't FORCE anyone to do anything they do not want to do but you certainly have the LEGAL RIGHT to ask to look which was my point when all the wannabe legal expert say "it's illegal." Being a business owner for over 35 years and working for a major chain after that you can be sure I am aware of what my rights are. You have to be very careful in the way you do it that you don't discriminate due to race etc. The main reason for the checking however isn't to catch a thief but to prevent theft. Just like the "security code 123435 to the front desk" announcements you hear over the speaker systems in some stores in urban areas.

  20. Sep 1, 2008 #60 of 190

    incog-neato ObamaGuy

    Sep 17, 2007
    The Cold...
    The phone numbers are for demographic statistics. They want to see where you are coming from (how far you travel) to go to their store. I will always give my proper exchange but never the correct last 4 digits.

    What is REALLY invasive is the supermarket "shoppers club" cards that you scan every time you check out in order to get sale prices.


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