Been gone to long... coming home to TiVo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by oleary@frontpage, Oct 6, 2019.

  1. Oct 6, 2019 #1 of 10
    oleary@frontpage

    oleary@frontpage New Member

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    Feb 16, 2006
    Florida
    Hello all!
    Well it’s been 4 years and since I’m moving and getting Spectrum () I pulled the Roamio’s out of storage. Updated them and re-activated them.
    Called Spectrum and asked for cable cards, "we don’t support those, only our DVR’s". Told them the FCC _requires_ them to support them but he insisted they don’t. So I had internet moved to my new address and told him I would file a complaint with the FCC for a violation of the law. He said to go ahead.
    Well it took so long for the move to be setup I filed it while I waited. Asked to speak to a support specialist and all is good now.
    Now I wait until Wednesday to see how the install goes!
     
    tenthplanet, tarheelblue32 and JandS like this.
  2. Oct 6, 2019 #2 of 10
    Mikeguy

    Mikeguy Well-Known Member

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    I find it so criminal that this is how it so often goes.
     
    mrsean likes this.
  3. Oct 6, 2019 #3 of 10
    EWiser

    EWiser Active Member

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    Oct 2, 2008
    Funny part is that they use cable cards in their boxes.
     
  4. Oct 6, 2019 #4 of 10
    dirtsy

    dirtsy Member

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    Oct 29, 2017
    Under the...
    I recently (60-90 days ago) took advantage of the Spectrum Choice Plan (locals + 10 a la carte channels) for $20/month offered to long term Internet Only customers in my market. In person at the Spectrum store I was tossed around to three different reps who all claimed it was a streaming only offer, until a tenured rep took me on and was able to pull up the deal to find it was cable card friendly (it then took him 10 min to scroll thru the equipment options to find the MCard and tuning adapter). I had them give me three cards from the get go just in case, with plans to return unused cards early the next week. I actually had a very pleasant experience calling Spectrum CS, I told the Tier 1 rep I had a Cable Card device that needed to be activated, and was transferred up the chain. The next rep was methodical and patient. It actually ended up taking less than 15 minutes to get the very first MCard paired and the Tuning Adapter synced. It was outstanding! That being said, do not be surprised if the tech shows up and does not have a MCard or tuning adapter with them. And has zero idea of what either is or how the whole operation works. If by some chance they have correct equipment, before starting have the tech check that there are no traps on your line.
     
    oleary@frontpage and kpeters59 like this.
  5. Oct 6, 2019 #5 of 10
    tarheelblue32

    tarheelblue32 Well-Known Member

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    Raleigh, NC
    You probably would have had better luck going into a local Spectrum store to pick up a CableCARD and do a self-install. The techs they send out are usually clueless and often don't even have a CableCARD with them.
     
    CloudAtlas likes this.
  6. Oct 6, 2019 #6 of 10
    oleary@frontpage

    oleary@frontpage New Member

    14
    3
    Feb 16, 2006
    Florida
    Unfortunately the house is currently wired with Dish. They are going to have to get the service to the house first. Once they get the first box up and running I’ll drive a few miles to the Spectrum store for 1-2 more cards.
     
  7. Oct 7, 2019 #7 of 10
    oleary@frontpage

    oleary@frontpage New Member

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    Feb 16, 2006
    Florida
    That’s why people should register FCC complaints. Maybe after a fine they’ll get their crap together.
     
  8. Oct 7, 2019 #8 of 10
    tarheelblue32

    tarheelblue32 Well-Known Member

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    Raleigh, NC
    The informal complaints to the FCC like the one you filed will never lead to a fine. There is a procedure for filing formal complaints, but there is a filing fee of several hundred dollars for that, and most people aren't going to spend that much money just to register a formal complaint against their cable company.
     
  9. Oct 7, 2019 #9 of 10
    jlb

    jlb Go Pats!

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    Essex...
    Gosh, that would be great offering for my family if Comcast had something similar. We would do the locals plus one or two channels like CNN, maybe 1 sports, and then the two Hallmark channels and we would be happy.
     
  10. oleary@frontpage

    oleary@frontpage New Member

    14
    3
    Feb 16, 2006
    Florida
    So it went pretty good. Fist off the installer arrives and I made sure he knew it was a cable card installation, he was kinda surprised and said he didn’t have any hardware for it. Said he’s been doing installs for over 2 years and this is his first.
    He called the supervisor for help on getting the card and tuner but was told they couldn’t get one. I told him bs, I’ll drive up the road a few miles and get a sled install kit from the Spectrum store. Told him I specifically spoke to a supervisor when I placed the order to be certain he brought the proper equipment. He called another manager and that person found what was needed.
    He returns about an hour later and I walked him through the set up and called to get the card data entered into the system. We got passed around between a few operators before we got the one guy who said, "we can do this no problem".
    The start to end was about 5 hours. Congratulated him on his first cable card install and told him he’s now the expert.

    So we are back! I really missed the TiVo blip
     

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