bad USB ports? Need help with TA

Discussion in 'TiVo Roamio DVRs' started by tc2014, Oct 31, 2014.

  1. Dec 10, 2014 #81 of 138
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada

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    I'll keep an eye on mine and post when it's updated. We tend to be the bottom of the stack in terms of Charter territories so we could be last in line for this update.
     
  2. Dec 12, 2014 #82 of 138
    chadmaca

    chadmaca New Member

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    Feb 18, 2004
    San Diego,...
    Confirmed for Time Warner Cable San Diego (North County). Received the update last night. Firmware Ver says 01.40 now, and all the SDV channels are working!
    I'm really happy, I just got a Roamio Plus using the 10 year customer discount, and I was worried I might have to return it.
    Thanks to this thread for giving me hope, and saving me the trouble of calling TWC a million times to try to get it fixed.
     
  3. Dec 12, 2014 #83 of 138
    Darkon

    Darkon New Member

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    Sep 17, 2007
    Glad to hear you got the update because I'm also in the TWC SD NC area and am in the same situation where i just got the Roamio Plus deal and then immediate ran into the TA problem.

    Did you have to do anything special to trigger the update of the TA? Did you restart the TA to get things working or did you just wake up in the morning to find that everything was suddenly working? I'm asking because it doesn't look like my TAs have been updated yet. They are powered on and connected in-line with the coax and the TiVo, so I'm assuming that's all I need to do to get the update. I'm also on the TWC ticket for the TA problem so they know my TAs need to be updated. Just hoping I get the update sometime today because I've got a TWC service tech coming out tomorrow to try to figure out why my Roamio also isn't getting most of the non-switched channels and I'd like to make sure the TA issue is resolved before spending more time troubleshooting something that may also be a result of the TA issue.
     
  4. Dec 12, 2014 #84 of 138
    Wammer

    Wammer New Member

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    Jun 4, 2007
    Add me to the list of those who just bought a Roamio Plus and ran into this TA problem. I'm with Charter though so get to wait even longer. I've got 10 days left to return the box under the 30 day guarantee. I sure hope it doesn't come to that but right now the Roamio is playing second fiddle to my XL4 which works great.
     
  5. Dec 12, 2014 #85 of 138
    tarheelblue32

    tarheelblue32 Well-Known Member

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    Restarting the tuning adapter might help trigger the update. I have a Cisco TA on TWC and I remember the last time I got a firmware update on it I had restarted it (as I regularly do every few weeks) and the light on it was blinking in a pattern I had never seen before. I looked it up online and the pattern meant a firmware update was being installed.
     
  6. Dec 12, 2014 #86 of 138
    HarperVision

    HarperVision TiVo's Italian Cuz!

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    Paradise...
    I suggest you do not hook the Roamio up in line through the TA's coax. This can cause signal degradation and issues. You should get a coax splitter and run one leg to the Roamio and the other to the TA. Just leave the RF coax output of the TA open. Then just make sure the USB cable is attached between them so the TiVo can communicate with the TA. That's all you need for it to work properly and receive any updates it may need. I would recommend rebooting the TA to try to kick start the update too.
     
  7. Dec 12, 2014 #87 of 138
    Darkon

    Darkon New Member

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    Sep 17, 2007
    Thanks for the tip. I've had the TA in-line with my 2 Premiers w/o any issues, but in addition to the TA issues with the Roamio, I also haven't been able to get the non-swtiched channels working (even after TiVo replacing the Roamio once). TiVo says the signal strength is too high, but TWC says that's BS and that the signal is right where it should be. But it does sound like the Roamio's tuner is overly sensitive to the signal strength compared to pretty much everything else. I've tried using an attenuator to reduce the signal strength w/o any results. TWC is coming out again tomorrow to take a look at things since I also lost my switched channels on my Premier earlier this week (I suspect it is possibly the result of a TiVo update being pushed to the Premier that introduced the same TA certification date issue).

    Basically, it's been a month of hell where my TiVos aren't working and I've spent many hours on the phone (or in person) with both TWC and TiVo trying to get these issues resolved.

    And to top it all off, one of the TiVo Mini's I recently bought for use with the Roamio (actually, I bought the Roamio so I could use the Mini's since they wouldn't work with my 2-tuner Premiers) went into an endless reboot loop and I have to do an RMA on it. After 10-years of being a happy TiVo user, I'm at the point where I would have a hard time recommending anything TiVo to a friend. And while I know the actual TA bug is in the TA and not the TiVo, I also feel that this type of issue was something that TiVo should have caught in their testing before rolling out the update to everyone. And (assuming it was possible) when they did learn of the problem, they should have rolled out an update that used the older signature to avoid the issue until the TA update could be rolled out to everyone.
     
  8. Dec 12, 2014 #88 of 138
    tarheelblue32

    tarheelblue32 Well-Known Member

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    Raleigh, NC
    You should be using splitters, not attenuators, to reduce the signal strength as needed.
     
  9. Dec 12, 2014 #89 of 138
    Darkon

    Darkon New Member

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    Sep 17, 2007
    I've tried both attenuators and splitters, with the same negative results. And it was TiVo support that suggested using an attenuator (two different times I called). Additionally, in many other threads where people said TiVo told them their signal was too hot, they were told to (or chose to) use an attenuator.
     
  10. Dec 12, 2014 #90 of 138
    chadmaca

    chadmaca New Member

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    Feb 18, 2004
    San Diego,...
    No, I hadn't rebooted the TA in a few days. I had been doing so every morning for the first few days after I got the Roamio, but then I gave that up. I just woke up this morning and the update was there.

    Don't know if it is relevant, but I do not have the Coax out on the TA hooked up to the Roamio, only the USB cable.
     
  11. Dec 13, 2014 #91 of 138
    Wyattj

    Wyattj New Member

    3
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    Feb 25, 2005
    With TWC in Maine and mine finally updated last night. Nice to have all my channels back.
     
  12. Dec 13, 2014 #92 of 138
    eyelovemychevy

    eyelovemychevy New Member

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    Jun 7, 2008
    Southern...
    Did it update on its own?
     
  13. Dec 14, 2014 #93 of 138
    krausswilliam

    krausswilliam New Member

    13
    2
    Jul 4, 2002
    Charter Minnesota
    Roamio Pro
    MTR 700 (firmware unknown--nothing on diagnostic screen)


    Same issue as everyone here.
    Tech was out. Told me it was a "known" issue. Elevated to tier 2 support. Told me they would check and get back to me with an answer/ETA.
     
  14. Dec 14, 2014 #94 of 138
    Wyattj

    Wyattj New Member

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    Feb 25, 2005
    Yes. Updated on both my new Romaio and my old Premier.
     
  15. Dec 14, 2014 #95 of 138
    alixvincent

    alixvincent New Member

    10
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    Nov 9, 2014
    No update yet here in Newport beach/corona del mar, CA. In fact my TA's yellow light started flashing permanently after I rebooted it on 12/12. That cant be good. With TWC, Roamio plus.
     
  16. Dec 14, 2014 #96 of 138
    Logic129

    Logic129 New Member

    10
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    Nov 29, 2014
    Anaheim, CA
    TWC here in Anaheim, CA. No update yet, even after reboot. Still on version 1.39.
     
  17. Dec 15, 2014 #97 of 138
    fifty

    fifty New Member

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    Nov 23, 2014
    How do you guys even know what version your TA is at? The only communication i get from my roamio about the ta is that its security certificates are invalid. Twc dallas.
     
  18. Dec 15, 2014 #98 of 138
    Logic129

    Logic129 New Member

    10
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    Nov 29, 2014
    Anaheim, CA

    1. Go into Account & System Information
    2. Tuning Adapter
    3. Tuning Adapter Diagnostics
    In the diagnostics screen, go down to Code Modules.
     
  19. Dec 15, 2014 #99 of 138
    rdsinMesquite

    rdsinMesquite New Member

    1
    0
    Dec 15, 2014
    I'm in Dallas and my TA software was updated overnight on Sunday. I tested my channels this morning, and now receive every channel that I subscribe to. I didn't have to reboot my TA; the update happened automatically. I guess the wait is finally over!
     
  20. Pjpalazzo

    Pjpalazzo New Member

    1
    0
    Dec 15, 2014
    Mandeville LA
    Anyone using Charter in the New Orleans area and have any luck getting this resolved. I just got my Roamio Plus last week. Cable card paired with no issues but getting the runaround from Charter on this whole tuning adapter thing. Had 3 techs out Saturday and they all were scratching their heads over it. Last one made a call and got an answer that firmware will not be updated till the end on January. We are missing a bunch of channels and would prefer not to wait that long. Tech #4 coming out today.
     

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