Bad news for Xfinity Tivo customers

Discussion in 'TiVo Coffee House - TiVo Discussion' started by comet48, Apr 9, 2019.

  1. Apr 9, 2019 #1 of 45
    comet48

    comet48 New Member

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    Called in to Xfinity today, and was told that they are moving to MPEG4 from MPEG2, and once that happens, I won't be able to use a cable card - so my Tivo and HDHomerun Prime will be paperweights.

    Xfinity suggested that I use their box, Direct TV which they own, or their new streaming service for $10 a month. The streaming service will allow you to record 20 hours a month to their cloud. As a Plex user, a real bummer.

    Spoke to Tivo support, and they confirmed the above. Suggested I change cable providers - not an option here.
     
  2. Apr 9, 2019 #2 of 45
    NashGuy

    NashGuy Well-Known Member

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    Which model TiVo do you own? All TiVos made in the last several years can decode MPEG-4 and work fine with Comcast cable. Same is true of the HDHomeRun Prime. CableCARDs do not require the cable signal to be in MPEG-2 either. They work fine with MPEG-4. I don't think you have anything to worry about.
     
  3. Apr 9, 2019 #3 of 45
    unclehonkey

    unclehonkey Well-Known Member

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    so many wrong things in this post
    -AT&T owns Directv...not Comcast
    -Dont talk to Tivo "support"...my 14 year old niece can give better advice. Ask here for info/advie
    -You CAN use a cable card with MPEG4 on a Tivo. My TivoHD and Roamio worked fine with Comcast MPEG4 in Minneapolis a couple years ago. I think the Series 3 (the OLED model) will NOT work with MPEG4
     
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  4. Apr 9, 2019 #4 of 45
    unclehonkey

    unclehonkey Well-Known Member

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    an old topic on tivo support

    https://support.tivo.com/articles/Features_Use/Comcast-Transitioning-to-MPEG4-in-Select-Markets

    TiVo devices in these areas will be affected in the following ways:
    BOLT Series UESs, Roamio Series DVRs, Premiere Series DVRs: Compatible with MPEG4. No change is required.

    TiVo HD and TiVo HD XL: DVRs with a TSN prefix of 652 or 658 are now compatible with Comcast's MPEG-4 format.

    TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels.

    You will need to upgrade to a BOLT Series UES or Roamio Series DVR to continue to receive Comcast HD channels via TiVo. To ease this transition, TiVo has special Roamio upgrade offers for affected customers. Contact TiVo Support to upgrade today.
     
  5. Apr 9, 2019 #5 of 45
    comet48

    comet48 New Member

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    You are right - AT&T own directTV-my bad. The advice I got regarding Tivo came from Xfinity AND Tivo. I didnt trust comcast, that's why I called Tivo. Agent put me on hold, talked to "engineering", and confirmed mpeg4 was a problem. I have a Roamio, which she knew.
    Tivo needs to do a better job informing its people.
     
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  6. Apr 9, 2019 #6 of 45
    unclehonkey

    unclehonkey Well-Known Member

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    so yeah you're good with the Roamio. No issues there
    I see nashguy said the homerun will work with MPEG4 too
     
  7. Apr 9, 2019 #7 of 45
    comet48

    comet48 New Member

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    Thanks everyone. I'm glad I posted here. Good news on the HDHomerun too. Called Comcrap because during what seems to be popular shows like last nights NCAA basketball, my service is dropping out on both cable cards. Is cable TV traffic limited? Or is it a broadcast signal?
     
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  8. Apr 9, 2019 #8 of 45
    cherry ghost

    cherry ghost Well-Known Member

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    I thought Comcast would have moved everyone to MPEG-4 by now. Started here at least three years ago.
     
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  9. Apr 9, 2019 #9 of 45
    compnurd

    compnurd Well-Known Member

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    There have been reported video issues with the NCAA across every provider I would say if you are not having drop out issues overall, then it is probably broadcast related in which it is the feed Comcast is getting and there is nothing you can do
     
  10. NashGuy

    NashGuy Well-Known Member

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    Maybe an issue with the strength of Comcast's signal on your line? You might need a Comcast technician to come out and have a look. If the problem persists on multiple channels, I'd call up Comcast support again and tell them that your service is dropping out and ask them if there's a charge to have a tech come out and check your wiring/signal strength.
     
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  11. DeltaOne

    DeltaOne Mount Airy, MD

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    That sounds like a weak or too strong signal strength. The TiVo, on its Diagnostics screen, will tell you the signal strength for each tuner.

    I pre-load all six tuners with the channels we watch most and then use Diagnostics to check the signal strength for each tuner. The tuners are numbered zero through 5.

    Look for signal strength to be 80% to 95% and SNR to be around 34 to 36 dB.

    Numbers that are too low, or too high...are bad. Even a reading of 100% is bad, because it might mean 100, 105, 110, 115...who knows.

    If the signal is weak, you need Comcast to come out and fix it. If the signal is too strong you can add some attenuation and fix the problem yourself.
     
  12. gigaquad

    gigaquad Tivo Image Master

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    (starts chanting) cut the cord. Cut the cord. Cut The Cord! CUT THE CORD!
    :)
     
    Bigg likes this.
  13. Bigg

    Bigg Cord Cutter

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    Comcast is notorious for being a series of fiefdoms, and for things that get 85% done and then not finished until years later.
     
  14. Beryl

    Beryl Well-Known Member TCF Club

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    Maybe the title of this thread should be updated or the thread merged to an older thread.

    (I clicked thinking it was new and valid information.)
     
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  15. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Signal issue. It's highly unlikely both devices would have an issue with the CableCARD that would cause dropouts at the same time.
     
  16. schatham

    schatham Well-Known Member

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    I have a Roamio and have been on MPEG 4 for a few years. You don't need to do anything.
     
  17. southerndoc

    southerndoc TiVo Fanatic TCF Club

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    For some reason, I think Comcast has already switched to MPEG-4 here. How can I find out?
     
  18. unclehonkey

    unclehonkey Well-Known Member

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    The link I posted above is old but Atlanta was on the list (Minneapolis wasn't but they are MPEG4 now)

    Markets with HD Enhanced Programs
    These areas have already started the transition and have HD Enhanced Programs readily available:
    Georgia
    • Augusta
    • Atlanta
     
  19. schatham

    schatham Well-Known Member

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    Simple, go to a cable channel like USA or HBO and select info, it will say 720p instead of 1080i. CBS, ABC and NBC will still be 1080i.

    You may also notice more storage space.
     
  20. krkaufman

    krkaufman TDL shepherd

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    As has been stated, MPEG4 shouldn’t be a problem for you. Of course, if the rep was confused and should have been instructing you on an impending transition to IPTV, that’d be different.

    Rumor: Comcast may go all-IP for new subs by year-end
     

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