AV Receiver dropping audio when using Tivo menus.

Discussion in 'TiVo Coffee House - TiVo Discussion' started by nuraman00, Oct 6, 2020.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    One thing you need to realize... the sounds TiVo makes are PCM Stereo, the audio in most TV shows will be Dolby Digital. So even when this is working correctly you will NEVER hear the TiVo sounds when watching a show. It's simply not possible for them to mix their PCM sounds into the DD audio from the show.

    You should be able to hear them in the menus, but your receiver and TiVo have to renegotiate the connection to switch from DD to PCM every time, which can have a delay and if you force it too quickly, like by hitting the TiVo button a bunch of times, you can confuse that negotiation.

    I'm not saying your receiver isn’t having some issues, but some behavior modification and expectations have to be changed if you're coming from no receiver.

    The only way to make it keep working the way it did before is to go into the TiVo settings and set it to only output PCM Stereo. But then you're losing all the benefits of having a receiver in the first place.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I recently went from an older RX-V867 7.2 AVR to a RX-V485 5.1 AVR because somebody sent me $1200. I figured it was a good excuse to go 4k. The TV is great, but the AVR has a slower processor. With TE3, even switching from 5.1 to a 2.0 commercial can cause the LED speaker indicators to flicker and the audio to drop sometimes. The sound is good, but the processing is all bells & whistles with little meat on the bone. With TE4 I usually never get PCM audio unless I select it (and in the cable card menus). The audio just stops. The Slow button will turn off the video, but the audio is dead, not just silent. If my TE4 Roamio powers up to Home, and there is no video, I can get PCM. But the instant I switch to DD, PCM never returns. If we get another $1200, I may go for a better AVR.
     
  3. keithg1964

    keithg1964 Ragonk

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    I have none of these issues with my near bottom Denon AVR-S650 receiver. I still think the OP receiver is defective. I do not hear the Tivo sounds, but I have always had them turned off anyway. FYI, ruuning an Bolt with TE4.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I have the sounds enabled. Not because I enjoy the noise, but to tell me DD has gone away. But I agree, something is amiss with the OP's system.
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I recently bought an AVR-S950H. But to be honest I don’t really use my TiVo much anymore so I haven’t noticed if I also have this issue. 99.9% of my viewing now is streaming from my AppleTV. There are like 2-3 shows I can’t watch streaming without forced commercials that I still watch via TiVo but even then I tend to let those build up and watch them in a big block so I'm not interacting with the menu much.

    Also I have never liked the little video overlay window on the TiVo so I've had that turned off since it was introduced. So if that has any effect on the problem then that could be why I don’t notice it.
     
  6. nuraman00

    nuraman00 Member

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    Dec 28, 2012
    Thanks. Yeah, I'm fine with not being able to hear the Tivo sounds anymore.

    It's just that with the HDMI only setup, I was losing sound completely, unless I changed inputs to something else on the AVR and back, or if I turned the AVR off and back on. The sound wouldn't come back otherwise.
     
  7. nuraman00

    nuraman00 Member

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    When I called Denon, they said they do not send out replacement AVRs.

    So my choice is to send it in for service, or return it.

    I need to send it in for service anyways, to get the optical port # 1 fixed, since the flap is stuck inside.

    That's also why I asked if someone could show me another 7.1 receiver that was in stock, since I had such a hard time finding one in stock, that supported Airplay 2 and had built in Wi Fi, with a bonus of HD Radio. I wouldn't be opposed to returning it once I get the optical flap repaired. The repair process will take a few weeks, according to one shop I called this weekend.

    I won't send it in for repair for another few weeks, since I am still evaluating my front L/R speakers to see which ones I like.

    I did see there was a Yahama model that was expected to be in stock late October. Maybe if it's actually in stock by then, I'll try it.
     
  8. nuraman00

    nuraman00 Member

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    I guess when I send it in for service, I will also mention "audio drops out when using HDMI" to see if they can test that.
     
  9. justen_m

    justen_m Cheesehead TCF Club

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    Sending things in for service isn't necessarily always a bad thing. I sent in a Acer netbook for service. It was a motherboard failure. I sent it in with a 1.1GHz Celeron. Got it back with a 1.4GHz Celeron. They also replaced the keyboard, touchpad, and lcd, which were working fine. It was under warranty, and Acer paid all shipping costs. I don't think they even bother trying to debug or fix the problem. They just replace everything, test it, and return it.

    Your AVR could come back with all new internals. Or even upgrades. Like the 6 million dollar man.
     
    nuraman00 likes this.
  10. WVZR1

    WVZR1 Active Member

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    The WV...
    Return your Denon to Costco (I believe I saw you mention a Costco purchase) and use the Toslink/Optical door as a reason in addition to your other issues. The Toslink/Optical door on Denon/Marantz have been issues for years. I had the issue years ago with a Marantz and I bought just a repair package of the complete Tosliink terminal from Mouser. D & M wanted 30+ days for the repair.

    ***An exchange with Costco is a potential also and use your 'learning experience' with this unit. I would NOT do a service repair! I don't see any Yamaha AVRs currently with Costco but if it's just an 'out of stock' issue I'd consider one.
     
    Last edited: Oct 12, 2020
  11. nuraman00

    nuraman00 Member

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    I think I'm going to get the Denon repaired, because I don't think I can return it to Costco if it's not in "like new" condition. Besides, I'd be passing the burden onto whoever bought this unit next, and that would piss the next consumer off.

    Wow, 30 days to repair that. I'll call a few repair shops and get their time estimates, before I send it in.

    I don't have to get another AVR from Costco, it's just they're one of the few retailers that had something in stock. And a good return policy.

    Crutchfield didn't have much in stock either when I looked.

    While Best Buy does have an extended return policy starting TODAY, in general they only have a 15 day policy most other times of the year, so that's too short.

    What model did you end up getting?
     
  12. WVZR1

    WVZR1 Active Member

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    The WV...
    How old is the purchase? You paid with what Credit Card? What ain't 'like new'? You're located where?

    My purchase was maybe 2 years ago and I bought a Yamaha TSR-5830 that I use for 1 display and I was happy enough with it that I bought an inexpensive TSR-5810 for a 2d room. On the TSR-5830 I have a Roku Ultra, ATV4, TiVo Mini and an Xfinity XG1V4 through a Darbee 5000S to a 64" Plasma 1080P.

    The 30-day repair for the Marantz would have been my carry it in (I had the part) to the Marantz facility in Baltimore, let them confirm the problem (busted Toslink door visible), projected repair time 30 days - possibly sooner.

    Costco doesn't resell to 'retail' !!! There's 'no burden' to pass on.

    I seriously believe that your issue is 'self inflicted' in set-up! I believe that others would likely agree but I spent no time in both threads.
     
    Last edited: Oct 13, 2020
  13. nuraman00

    nuraman00 Member

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    Dec 28, 2012
    I purchased it a little over 2 weeks ago.

    I've tried various settings, suggestions, and two support calls with Denon. Haven't been able to resolve it. The work around has been to use optical audio from the Tivo to the receiver, and use that audio as the source for HDMI input # 1 on the receiver.

    What did you mean that Costco doesn't resell to retail?

    Thanks for sharing your models.
     
  14. WVZR1

    WVZR1 Active Member

    797
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    Jul 30, 2008
    The WV...
    Costco doesn't put your return back 'on the shelf'!!!
     
    nuraman00 likes this.
  15. nuraman00

    nuraman00 Member

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    Dec 28, 2012
    Thanks. I placed an order for a Yamaha - RX-V6A, it should be ready for pick up soon. I'm going to pack up the Denon.

    The Yamaha has more power anyways, 100 watts at 20Hz-20kHz. Compared to 75 watts for the Denon.

    Hopefully Costco accepts my return.

    I am also waiting to compare my Klipsch RP-600M with the Emotiva B1+. The Klipsch feels a bit light during softer drum and percussion sounds. Maybe it's the receiver, we will see.

    Or maybe the Emotiva will just sound better.

    There's nothing more I can do anyways until the Emotiva arrives, which will take at least a week, once it's shipped, and it hasn't even shipped yet.

    So meanwhile while I'm waiting for it to arrive, I can return and set up the new receiver.
     
  16. nuraman00

    nuraman00 Member

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    Dec 28, 2012
    I replaced the Denon with the Yamaha RX-V6A.

    No audio dropouts via HDMI with my Tivo.

    So it looks like it wasn't a user error, but something with newer Denon models.

    A few smaller things:

    * The Denon remote had one button to display the audio information. If I want to do the same on the Yamaha, it takes 4 clicks on the remote to navigate it. This is annoying. Especially since audio information is something that I frequently want to see, as I'm getting used to this AVR, and trying different sources, etc.

    * The Denon remote had a dedicated input source button for every input #1. For example, HDMI # 1 had its own button ("Cbl/Sat"), etc. On the Yamaha, it looks like I have to assign shortcut buttons to various input sources. There's 8 buttons that can be programmed for different inputs. I can work with this, but the Denon remote had better usability since it was already done.

    * I get an error message when I use Air Play from iTunes, that there's no speakers connected. Music still begins to play though. I didn't get this error message when I had the Denon connected. I started a thread on the Apple forums about this. It looks like this happens to other people too though.

    I do have an HDMI cable connected from my PC to the AVR, but I wanted to test Air Play, and it's disappointing that this error comes up every time, even though it still plays. I didn't get this error with the Denon.

    If there was a 3rd party remote that could display the audio information in one click, I'd get it.
     

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