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Auth field missing on cable card info screen

Discussion in 'TiVo Bolt DVR/Streamer' started by mscroggin, Mar 4, 2018.

  1. kpeters59

    kpeters59 Well-Known Member

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    Jun 19, 2007
    I've recorded these numbers in my wanderings with Cable Cards:

    877-405-2298 • Oklahoma call center for cable card questions
    18556523446 • Work
    888-824-8988 • Work
    888-824-8988 Jack Moore Comcast cable cards

    877-530-6950
    Comcast Level 2 tech support

    -KP
     
  2. mscroggin

    mscroggin Member

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    Mar 16, 2007
    I did just now. The rep was very friendly. Because the Comcast cablecard people had called me yesterday the rep was able to look on my account for notes about the conversation. From the notes he determined that the person I was talking to was from the Comcast Cablecard Center of Excellence in Tuscon. So there is a special cablecard center. The reason I wasn't getting routed to them today when I called was because for three days after you have had a service call you go to the normal customer service reps for some reason. So as it stands now I'm going to wait till I get the card I ordered and also the card the Cablecard Center ordered for me and hope the part number is different than the cards I have.
     
    NorthAlabama likes this.
  3. rjrsouthwest

    rjrsouthwest Active Member

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    Feb 19, 2016
    The only number you are supposed to call for cable card problems and pairing is 877-405-2298

    The $10 charge is for a additional outlet not the cable card so you would still have that charge even if you supplied the card.

    If Comcast supplies the card the first one is free and you receive a monthly -$2.50 credit for Customer-Owned Equipment
     
  4. mscroggin

    mscroggin Member

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    Mar 16, 2007
    Thanks, I will add these to my list.
     
  5. HerronScott

    HerronScott Well-Known Member

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    Jan 1, 2002
    Staunton, VA
    No, I'm pretty sure that their tool does it by the serial number so you are not going to be able to end run them.

    Scott
     
  6. mscroggin

    mscroggin Member

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    Mar 16, 2007
    I got the new card from Comcast today and spent 2 hours on a 3-way call with Comcast and Tivo. No Luck. The new card did have the middle three numbers -012-. By the way KP, the Comcast number I called was 877-530-6950
    Comcast Level 2 tech support - that was the Cablecard Center of Excellence in Tuscon, the same people I talked to Saturday. They are very smart and he did tell me that they have had trouble getting cablecars in Bolts and also in every other new model of Tivo when they first come out.

    I'm just ordered a new 3terrabyte Tivo from Best Buy so I hope the new card I tried today that didn't work works in that one.
     
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    That is a good idea.
     
  8. mattyro7878

    mattyro7878 Active Member

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    Nov 27, 2014
    Having trouble getting cablecards in Bolts? thats insulting.thats like hearing "these goodyear tires wont fit your car"; which you never hear cuz it's a lie. Somebody is not taking responsibility. Just ask the thousands of Comcast Bolt owners enjoying thier cablecards.
     
  9. mscroggin

    mscroggin Member

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    3
    Mar 16, 2007
    I got my new Bolt today. I put in the cablecard that worked in the used Ebay Tivo (except for V52 error) in the new Bolt. As soon as I put it in I got a error 161-1 Contact your cable company. I could not get to the cablecard info screen to see the pairing info to give to Comcast. Remember, this is the card that worked previously in the used Bolt except for the V52 error, but I could get to the cablecard info screen and run setup on the used Bolt. So is it possible the new Bolt is bad? So I took the card out of the new Bolt and put it back in the used Tivo Bolt that worked except for the V52 error. Now the same thing happens, as soon as I plug the card in and it warms up I get the 161-1 error instead of the V52 error I was getting before in this Bolt, and can't get to any info screens. So now it looks like the card has somehow has gone bad. So I go to Comcast and get three more cable cards which I will try now. More to come....
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    You have the patience of Job. :(
     
  11. mscroggin

    mscroggin Member

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    Mar 16, 2007
    I plug in the first new cablecard to the new Bolt, ERROR 161-1. I plug in the second new cablecard to the new Bolt, NO ERRORS. So now I'm hopeful. The Comcast cable pairing department who I'm talking to on the phone pairs the card, NO ERRORS. I go to live TV, PICTURE! MY ODESSEY IS OVER! I'm ecstatic. Now I'm going to try to transfer my recordings from my old Tivo to my now Tivo and also transfer the season passes. When I tried to transfer my old tivo recordings to my new (to me) Bolt a few days ago it didn't work, nothing happened or transferred. More to follow....
     
  12. mscroggin

    mscroggin Member

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    Mar 16, 2007
    The transfer recordings on tivo online does not work. nothing transfers. still working on it...
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    I used it yesterday. Remember, you have hit that "transfer" twice.
     
  14. mscroggin

    mscroggin Member

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    Mar 16, 2007
    I'm hitting transfer, then transfer recordings and nothing transfers?
     
  15. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,886
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    Dec 7, 2012
    Ashland, PA...
    Both ways? I have heard of this, but never a fix or cause.
     
  16. mscroggin

    mscroggin Member

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    Mar 16, 2007
    Now the Tivo box that was working shows 161-1 error and sometimes a error 51. The on-line show transfer still did not work, but just now it seems to be working. The on-line season pass transfer worked.
     

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