Audio problems (no sound and sync issue)

Discussion in 'TiVo Series3 HDTV DVRs' started by mauschein, Aug 29, 2007.

  1. mauschein

    mauschein New Member

    Aug 18, 2007


    Hi all,
    I have the new HD Tivo for 20 days now, and I am wondering if some of the issues I am experiencing are going to be fixed via software or are a hardware problem. Beside the pixelation, which many of you are experiencing, I have few audio issues
    1)When I start to play a recording, and occasionally after I pause it, there is no audio and it take few second to come back. If I go back and play it again, the audio is there
    2)Some HD channels (I noticed it predominantly in starzhd) have an audio/video sync problem which become even more noticeable when I use my dolby digital receiver. The audio seems delayed as respect the video.
    My receiver is connected through optical cable, while I am connecting to the TV using an HDMI cable. I do not think it has anything to do with my cables/receiver since I am not experiencing any problem with the other channels and with my DVD player which is connected in the same way(optical+HDMI)
    I called Tivo last night (1 hour of wait, with the horrible music), and the technical support, after the obvious reboot, claimed that that is an unknown problem and offered an exchange. Before going ahead and exchanging the tivo (which seems a very lengthy process without guarantee) , I would like to know if I am really the only person which these issues, especially the latter. An audio sync problem is mentioned in a review by pcworld
    but nobody else seems to complain....

    should I wait for more software updates?

    PS I do not know if it has anything to do with it, but I am using SA cards
  2. CCourtney

    CCourtney Member

    Mar 28, 2006
    El Dorado...
    1.) I heard complaints about this, and I believe it was if you used Pause to unpause it then it sometimes get in this mode. But if you used Play to unpause it it never gets in this mode (I may have it backwards - Not sure I haven't actually experienced it myself.)

    2.) Check to see if you're have the issue with another STB on those channels. Sounds like it may be an audio sync issue from the source and not your equipment.

    I've had no issues w/ HDMI + Optical Digital Audio via my receiver on any of my channels (I don't get starz though.) {HBOHD, SHOHD, CINEMAXHD, ESPNHD, ESPN2HD, MTVHD, DISCOVERYHD, VERSUSHD, UNIVERSAL HD, TNTHD, MOJOHD, Locals}
  3. jordanz

    jordanz A is A

    Jun 21, 2004
    Monterey, CA
    I just called Tivo Tech Support and they said that software updates are being streamed out over the next few weeks. If you call them, they'll put you on the priority list.

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