For reasons I won't bore you with here, my wife and I became disenchanted with Wide Open West, did our homework, and decided to switch to AT&T U-Verse. I didn't want to lose the use of our beloved ol' single tuner SD TiVo Series 2, so I checked the online tech manual pdfs for the AT&T boxes. I figured that, in addition to the main box for our HD TD, we'd need a second dedicated box for the TiVo. But -- just to be sure -- I went to the AT&T showroom, talked with the U-Verse sales guy, looked at the demo box and its output choices (HDMI, component, S-video, composite, Ch 3/4 RF etc.) and it appeared the composite feed would work just fine with the Series 2. Sales guy seemed tech-savvy and knowledgeable, and agreed that a second, dedicated box would work just fine with our old TiVo. Yes, we understood that the main AT&T box would include a HD AT&T DVR, but we didn't care... and the sales guy quickly dropped that as a selling point. All the appropriate info was detailed on the install order. Total of eight TVs fed by four boxes plus internet. A couple of weeks later the install guy arrives. We walked around outside and through the basement. We talked about the kitchen and den TVs which were to be mirrored off the same (third) box, using coax feeds that were already in place. He didn't look at either of the TVs, but said it couldn't be done. When I started to talk about the Tivo, he interrupted and said TiVos couldn't be used with U-Verse, either. He kept complaining about how difficult this install was going to be. I attempted to explain that I spoke geek, used to work for the phone company, a cable company and a TV station... knew (and had documented) where every wire and cable in the house went (and why)... and stood ready to answer every question he might have about our setup, and to help in whatever other way he asked. But, he never even wanted to look at our main TV room, or to hear how the TiVo would probably work with a dedicated box feeding it a SD composite signal... After about half an hour of this foolishness I cancelled the order and asked him to leave. He went away muttering something about having wasted two hours. Back in the day when there were such things, I was the Chairman of our municipal cable commission... and would have called this guy's boss in to our very next meeting. But those days are gone, so I can only take perverse pleasure in the fact that residents still call on me for cable, phone and internet recommendation and advice.