Advertisements I signed up for a package that has Comcast voice(VOIP) included however I never used it. I asked the agent if I needed a special gateway to provide this service and he told me that I use the remote for the Cablebox(TV) to make the phone calls . It was not just misspeaking but he was confident about it too repeating it over and over. Next I went on the chat support for over 2 hours because the agent said he could not figure out how to transfer to a supervisor. I asked had a rep call me and I asked them a question, they put me on hold for over 2 hours until the call got disconnected. Never came back even once. I was told that I have to replaced my DTA adapters to get my TIVO working with a channel that is unavailable. I'm not sure what DTA replacement would effect my TVIO. I was told that the TIVO BOLT can't do HD channels by comcast employee. I then told another rep that I had a TIVO as my cablebox and they told me a TIVO was a Cablecard not a Cablebox. It seem ever since the Coronavirus, their support has gotten even worse. Its like they are hiring people to work from home who have no training whatsoever. Has anyone else noticed this as well? They have always been bad but this is a new level.