ARCHIVE THREAD: Old TiVo Programme Listings/Schedule Errors

Discussion in 'TiVo Series 1 - UK' started by martinwh, May 2, 2001.

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  1. Pete77

    Pete77 New Member

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    Carl,

    You could find the situation is more complicated than it first appears and that both Tribune, who provide the data, and Tivo, who pay Tribune's bill for the data, are not very keen to take on the cost (in Tivo's case) and the work (potentially unpaid in Tribune's case unless Tivo have a contract that says Tribune get more money every time a new channel appears they are then required to maintain) of supporting a large number of extra channels that were not envisaged in the original cost model of uk tv listings for Sky as things stood back in 2002 when Tivo marketing was last active.

    Since then channel numbers of channels with program content (as opposed to dedicated shopping channels which almost no sane person wants to record) on the Sky EPG has gone up hugely and a lot of extra cost would be required to support them all.

    I wouldn't be at all surprised to find if Tivo and Tribune have an unwritten or hidden policy of not bothering to support new Sky channels with program content that they perceive as being minority channels if it doesn't look they will attract too much interest and not too many people will complain about. Could that be why longstanding Zone Horror is supported and newish Zone Thriller is not?

    Of course even now i hear the response from those forum members who will tell me that if we push the issue too much then this may hasten the day when Tivo decide to pull the plug on the whole UK Tivo EPG service............................
     
  2. Pete77

    Pete77 New Member

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    Service Provider - Sky Digital
    Postcode - RH5
    Callsign - Sky Three
    Programme name - Crash Files Series - Episode Problem = Duffy Street
    Date/Time: 23rd September, 6.30am

    Problem: The episode of the Crash Files series on Sky Three called Duffy Street has been given its own series id separate from all the other episodes listed under the other identically named Crash Files series. There are two series of Crash Files currently found by "Search by Title" - one which has "Duffy Street" and one which has all the other episodes screening over the next three weeks. Is this Sky's or Tribune's fault?
     
  3. solaise

    solaise New Member

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    Sep 17, 2006
    Platform: Freeview

    Location BBC West

    There aren't any details for the actual programs on Teachers tv nor are there any details for the BBC schools programming - both are available on Digiguide why not on Tivo?

    Apologies if this has already been answered - I've tried to search and haven't found anything.
     
  4. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
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    See past comments wrt channels not providing data :), though I am susprised by the lack of data from the BBC.
     
  5. Pete77

    Pete77 New Member

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    Carl,

    However it may be a misassumption to think its always the channel that is at fault for the lack of any data and/or for wong program data.

    It seems to me that Tribune/Tivo also think that either the existence of any data at all and/or the quality of that data on less well viewed channels is something they don't need to worry nearly as much about getting right?
     
  6. pmk

    pmk New Member

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    Jan 1, 2002
    BBC News 24 is still wrong (programmes that are no longer on, programmes that are on but are the wrong times). I can't believe the BBC are not providing the correct data. It must be TiVo/Tribune basically not doing what they are paid to do. I wonder how quickly the guide data will be updated if we all complained to our credit card companies and asked for a chargeback on our lifetime service payment!
     
  7. Pete77

    Pete77 New Member

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    Now there's an idea but I wonder if there is a time limit as to how far into the past you can go to raise a fresh chargeback dispute?

    The Lifetime sub on this machine dates from January 2003.

    It seems likely to me that as BBC News 24 is a news channel that Tribune think they can get away with using generic grid type data and don't have to bother with updating the real schedule each week. For instance is the wrong information for these programs displayed on either Digiguide or on the Radio Times website?
     
  8. cwaring

    cwaring VM Tivo User

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    Either that or it would disappear completely! No thanks :(
     
  9. Pete77

    Pete77 New Member

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    I wonder if fixing these problems involves that serious an effort or extra cost by Tribune, although I know little about them and who their other major clients are?

    But on the basis that this is an old service for a legacy customer I expect there are the usual commercial pressures from management for their staff to spend more time on services that their customers are ordering more of and that are expanding. But if someone reminds management of the letter of their contract with Tivo then the necessary resources may be assigned to the Tivo work.

    Having worked at a data and database company I know they are hellish things to maitain accurately for all customers all of the time and that the customers that tend to shout loudest about poor service get more of their problems fixed, especially with no dynamic database of a non mission critical service being supplied at a perhaps cut-throat price usually ever being perfect. The main problem seems to be that a lot of the feedback on these issues get blocked at the Sky Digital customer helpline level who tend to provide the stock answer that its the fault of the channels concerned rather than escalating fully to Tribune. The fact that the only customer support method is phone based does not exactly help this problem.

    It doesn't seem to be much to ask that the program data for the two main UK news channels is maintained correctly, especially when both of them are increasingly heading in the direction of true themed program slots that interrupt the rolling news coverage for the second half of some program hours.
     
  10. OzSat

    OzSat Very Nice Moderator

    5,054
    1
    Feb 15, 2001
    Oxfordshire, UK
    Can you post me (again) some actual dates and times of what TiVo says and what BBC actual had?

    I get the same schedules as Tribune - so can see where the problem may be.
     
  11. pmk

    pmk New Member

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    Jan 1, 2002
    Thanks for replying. I am just venting some of my anger mainly. BBC News 24 does appear to changing its schedule more regularly so it would be nice that when it does the data is updated.

    I am using http://www.bbc.co.uk/whatson/ and http://www.radiotimes.com for reference and this appears to always be correct where TiVo has been wrong. In the past few weeks it has been recording many showings of Talking Movies that have never been on and missing possible showings of Click. There are several showings per long weekend (e.g. Fri-Mon) but it is the same "episode".

    It does appear the data is better this week so someone maybe listening. The only mistake I can find is Saturday 05:30 Talking Movies (BBC News 24 and BBC1) is wrong it is actually Climate Refugees.

    The following weeks guide data shows the usual pattern but as I do not have any guide data I do not know if the schedule is back to normal (it might be but guide data is a bit sparse for 7th October from other sources) or whether it is the numourous mistakes again. Hopefully the schedule is back to normal I miss Talking Movies.
     
  12. ch34

    ch34 Member

    11
    0
    Feb 1, 2002
    Surrey
    Sky Box Office completely wrong

    Sky listing as:

    705 The Ringer
    706 The Ringer
    707 Transamerica
    708 Transamerica
    709 Good Night, And Good Luck
    710 Good Night, And Good Luck
    711 Tsotsi
    712 Tsotsi

    TiVo listing as:

    705 Transamerica
    706 Transamerica
    707 Goodnight And Good Luck
    708 Goodnight And Good Luck
    709 The Pink Panther
    710 The Pink Panther
    711 The Pink Panther
    712 The Pink Panther

    These are the only ones I've looked at but I can't record and time shift as the film names AND times are all different. My listings are up to date this morning....is this a known problem with Sky Box Office?
     
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