Apparently 20.7.1 has major HDMI issues

Discussion in 'TiVo Bolt DVR/Streamer' started by rsday75, Mar 22, 2017.

  1. Mar 22, 2017 #1 of 103
    rsday75

    rsday75 Member

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    Oct 7, 2015

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    I was told there is a major issue with 20.7.1 and numerous folks have called in stating that some time after the update when the Bolt reboots, they lose HDMI.
    Some lose signal entirely, some lose sound, some have a very poor picture/sound afterwards. I still get picture if I let my TV sit for almost a minute when I switch HDMI ports to the Bolt. Seems like it could be an HDMI handshake issue. I tried a Panasonic and Samsung TV.
    My box rebooted during a storm last night. Thought the storm got it, now I have no idea, and no real way to check. I have a box that still records, but no sound on the HDMI. Trying to find an old optical cable to see if I can get sound, or I will stream to a Fire Stick if the optical doesn't work. Otherwise, I have no TV....
    They will not replace my box until the software fix is available to see if that is the issue. No ETA on the fix.....I was put on the beta list for the fix....

    Rep would not let me speak to anyone else. I hope she really knows what she is talking about as she wanted me to try component connection from the Bolt to see if that works.......
     
  2. Mar 22, 2017 #2 of 103
    Mikeguy

    Mikeguy Well-Known Member

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    By any chance, are you on a monthly/yearly subscription? If so, I would call back and respectfully request some months of free service, due to the (not-on-your-part) temporary breaking of your machine.
     
    dolfer likes this.
  3. Mar 23, 2017 #3 of 103
    --Scott--

    --Scott-- New Member

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    Have you tried another HDMI cable to rule that out and another hdmi input on the tv or another tv? Is there any audio equipment in line such as a receiver or is the hdmi direct to the tv?
     
  4. Mar 23, 2017 #4 of 103
    LynnL999

    LynnL999 Active Member

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    Irvine,...
    I'm having a weird issue where the screen looks crazy after finishing a recorded program, both in the menus and live TV. It's like two frames layered on top of each other. If I reseat the HDMI cable it's fine afterward.
     
  5. Mar 23, 2017 #5 of 103
    lujan

    lujan Active Member

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    I'm using an optical audio connection with HDMI for video only but haven't seen any problems thus far after updating to the latest version.
     
  6. Mar 23, 2017 #6 of 103
    Speaky

    Speaky New Member

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    For me the update solved my HDMI handshake problems.
     
  7. Mar 23, 2017 #7 of 103
    mattyro7878

    mattyro7878 Well-Known Member

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    After the update, I got no picture and/or no sound. This was thru my Sony receiver. I went directly to my TCL 4K and that seems to have fixed things. I was trouble free for quite a while but now this.
     
  8. Mar 23, 2017 #8 of 103
    NGeorge

    NGeorge Member

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    I was on the early adopter list for 20.7.1 -- so far so good -- in fact it actually seems to have fixed my HDMI issue where I would randomly come home to a black screen... 2+ weeks and no black screen. Hopefully it didn't fix it for some and break it for others (and then break it again for me when they "fix" it)... *fingers crossed*
     
  9. Mar 24, 2017 #9 of 103
    rsday75

    rsday75 Member

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    Oct 7, 2015
    I tried new cables and straight to a Panasonic and Samsung TV skipping my Yamaha AVR.
    Was working fine on 20.7.1 for like 2 weeks and had never had issues in the past at all. Watching a recording, the Bolt rebooted out of the blue. (Thought it might have been storm related as there was weather in the area but my Bolt is on a UPS with other things and only the Bolt rebooted.)
    Once the box came up, nothing. No display or sound. I moved HDMI ports and if I wait 30 seconds to a minute I will eventually get picture on the HDMI, but no sound.

    I am currently using Optical for sound, but I had cables routed through the wall, so it is a bit of a pain. Streaming to a Fire Stick is also OK. Everything seems fine, just no sound over the HDMI port.
     
  10. Mar 24, 2017 #10 of 103
    lessd

    lessd Well-Known Member

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    About every 10 or so times now with 2.7.1 I get no TiVo picture when I first turn on my HDTV, have to turn the TV off than back on again to fix this problem. Pulling the HDMI cable out of the Bolt + also will fix the problem. Semi pain.
     
  11. Mar 24, 2017 #11 of 103
    blacknoi

    blacknoi Active Member

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    This is what I'm experiencing now on my bolt, exactly. And the fix is the same too (pull cable or just turn off tv, turn back on).
     
  12. Mar 24, 2017 #12 of 103
    hapster85

    hapster85 Well-Known Member

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    [never mind]
     
  13. Mar 24, 2017 #13 of 103
    rsday75

    rsday75 Member

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    Oct 7, 2015
    Nice, pink screen when I try to stream on Amazon or Netflix in addition to no sound on HDMI.

    EVERYTHING WORKED FINE BEFORE THIS UPDATE!!!

    TiVo, if you are going to push out updates that are not throughly tested, at least give us the option to not take updates!!!
     
    rpiotro likes this.
  14. Mar 24, 2017 #14 of 103
    lessd

    lessd Well-Known Member

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    OK; now I know TiVo not just picking on me. :D
     
  15. Mar 25, 2017 #15 of 103
    Digital Man

    Digital Man Member

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    With the new update there have been a few times where I had no signal on my TiVo input. I discovered that if I cycled through the inputs on my TV the TiVo would come back. Never happened before the update.


    Sent from my iPad using Tapatalk
     
  16. Mar 25, 2017 #16 of 103
    lujan

    lujan Active Member

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    This has happened occasionally since I first got my Bolt so I don't think it has anything to do with the new update.
     
  17. Mar 26, 2017 #17 of 103
    aaronwt

    aaronwt UHD Addict

    23,284
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    Northern...
    I've had this happen at one time or another with every UHD device I've owned.
    Although it's been many months since I've had this happen with my Bolt. I've been running the newest software over 1.1 million seconds so far.
     
  18. Mar 26, 2017 #18 of 103
    Digital Man

    Digital Man Member

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    Perhaps. I just got my Bolt+ for Christmas, so not a lot of mileage on it yet. Never had it happen before the update, has happened several times after the update.
     
  19. Mar 26, 2017 #19 of 103
    Static

    Static Member

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    I was wondering if there was an update... Must've been. Everything was fine until maybe a week ago? Less? I turn on the tv and tv says no signal. I found if you turn the tv off press the TiVo button twice then back on it works too. It's like it's going to sleep after a while. Please fix this tivo!
     
  20. Mar 27, 2017 #20 of 103
    BobCamp1

    BobCamp1 Well-Known Member

    2,038
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    Is power saving on? Maybe switch the setting to some other value, exit, then go back in and switch it off. And/or maybe reboot.
    I find my parental control settings go weird like that after an update. They LOOK the same, but they ACT differently.
     

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