AP app Error Code 9345 on TiVo Edge?

Discussion in 'TiVo Edge' started by HoTatII, Jan 20, 2021.

  1. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016

    Advertisements

    Anyone else (with a valid subscription of course) having a problem with the Amazon Prime app of the TiVo Edge?

    While I can stream videos on the app just fine, I can no longer bring up the search engine from the menu. The search engine tries to load for a split second, but then collapses with the message ...

    "Problem Occured"
    "We're unable to load the page" could not be loaded. Go to Home or close and reopen the Prime Video app to retry."

    "Error code 9345"

    Called TiVo support, and while they found that a number of others have reported this issue. There are are no solutions yet.

    Can't do too much on AP without the search engine search ....

    Sent from my LM-V600 using Tapatalk
     
    Argh Matey, Kevin Phelan and SirTim like this.
  2. stupdcat

    stupdcat New Member

    1
    2
    Apr 18, 2008
    Same problem here. Works OK on my TIVO Roamio.
     
    Argh Matey and SirTim like this.
  3. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016
    Thanks for the response ...

    Well I see I'm not alone on this issue then just as TiVo support says ...

    And same here too, as the AP search engine works fine on my two Roamios and a Bolt ....

    Haven't tried it on my Gen. 2 Mini yet, but I assume it works on it too ....

    Sent from my LM-V600 using Tapatalk
     
    SirTim likes this.
  4. Argh Matey

    Argh Matey New Member

    2
    2
    Jan 21, 2021
    Same problem here: just started this past week. Hopeless to try to use AP without the "search" function. WTF?
     
    SirTim and HoTatII like this.
  5. SirTim

    SirTim New Member

    5
    2
    Jan 19, 2021

    Advertisements

    Yes, I'm having the same problem too. I have a new Edge that we've been using for a few weeks now since late December 2020. AP works fine to watch shows but whenever we try to do a "search" within the AP app, we always get the "cannot view this page" "error 9345". I just tested this after a full shutdown/restart of the Edge and it still happens. Any suggestions? Do we need to contact Amazon?

    Update: I just checked on our Mini (which is connected to the Edge), and it works fine on that device!
     
    Last edited: Jan 23, 2021
    Argh Matey likes this.
  6. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016
    TiVo tech support admitted the problem is on their end since it's only happening on the Edge models. But so far they have no solution yet other than that their escalation team is aware of the issue and working on it. ...

    So you can take that for what it's worth ....

    Sent from my LM-V600 using Tapatalk
     
    Argh Matey and SirTim like this.
  7. Kevin Phelan

    Kevin Phelan New Member

    2
    0
    Jan 23, 2021
     
  8. Kevin Phelan

    Kevin Phelan New Member

    2
    0
    Jan 23, 2021
    I am also having this problem (error code 9345) not allowing the search function in the amazon prime app on the Tivo Edge. Oddly, at the same time, we also developed a different problem with the Vudu app where is keeps asking me to update my payment. Even after updating the payment multiple times, the error continues. Tivo really doesn't seem to want me to rent movies!
     
  9. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016
    And interestingly that's really all I can bring up in an internet search on "Error 9345" for AP.

    A payment related issue due to an expired credit/debit card. ...

    But my card on the account is fine of course as I can stream programs from AP just fine. Just the search engine page won't load. ...

    Sent from my LM-V600 using Tapatalk
     
  10. kuranda

    kuranda New Member

    4
    3
    Feb 3, 2010
    Philadelphia
    I have the same problem on two new TiVo EDGE units . . . "Error 9345" for APrime app

    Amazon wants following:

    What is the app version of PRIME that TiVo is using or how to know?

    How to remove cache and data of PRIME video app?
     
    Argh Matey and SirTim like this.
  11. kuranda

    kuranda New Member

    4
    3
    Feb 3, 2010
    Philadelphia
    I called AMAZON and a very long call, they asked to get the following from TiVo:
    1. What is the app version of PRIME or how to know?

    2. How to remove cache and data of PRIME video?
     
    SirTim likes this.
  12. SirTim

    SirTim New Member

    5
    2
    Jan 19, 2021
    Thanks, Kuranda! Good info. Now that question is, does anyone know how to answer these?
     
    Argh Matey likes this.
  13. Argh Matey

    Argh Matey New Member

    2
    2
    Jan 21, 2021
    You would think that rebooting TiVo would clear the cache. We have been using Roku instead. Search function for Prime in Roku works fine.
     
  14. OldCableGuy

    OldCableGuy New Member

    3
    2
    Jan 25, 2021
    Same issue here, started a few weeks ago. Edge only, Minis and Roamio not affected.

    Did the following below from TiVo Tech Support - Did NOT work:
    1. Attempt two manual connections to the TiVo service followed by a restart.
    From TiVo HOME, go to > MENU > SETTINGS > NETWORK SETTINGS > TiVo Service Connection.
    2. Restart or Powercycle a TiVo Device.
    Remove the power cord from the back of the TiVo Device.
    Wait at least 15 seconds and then reinsert the power cord.
    Check app.
    Further step:
    3. If Issue persists perform this step but before proceeding to the third step, make sure step one succeeded.
    Menu path from HOME > MENU > HELP > RESET TO DEFAULTS > REPEAT GUIDED SETUP.
     
  15. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016
    Yeah ...

    Except for the guided setup, they had me go through the same useless steps, obviously from a script ....

    Still no joy ....

    Sent from my LM-V600 using Tapatalk
     
  16. OldCableGuy

    OldCableGuy New Member

    3
    2
    Jan 25, 2021
    FINALLY, Amazon Prime Search is working for me on all Edges.

    Not sure why it started to work, but unrelated to the AP issue I had to reboot the router in the house. I only found out about search working because I was occasionally checking on the status.
     
    SirTim and HoTatII like this.
  17. HoTatII

    HoTatII Active Member

    151
    47
    Sep 21, 2016
    Yes!

    Finally working here as well ....

    Appears problem corrected ...

    Sent from my LM-V600 using Tapatalk
     
    SirTim likes this.
  18. SirTim

    SirTim New Member

    5
    2
    Jan 19, 2021
    Works for me too! I had just done a full restart of my Edge, but I doubt it was related to that. Seems to be fixed now.
     

Share This Page

spam firewall

Advertisements