Anyone who missed the call had any luck contacting Virgin?

Discussion in 'VirginMedia TV with TiVo - UK' started by Tavis75, Feb 1, 2011.

  1. Mar 7, 2011 #101 of 121
    dunnel

    dunnel New Member

    10
    0
    Jan 21, 2005

    Advertisements

    Have others had to sign up for a new contract term 12/18 months or have you been able to just order the new service without being tied to keep it for a minimum time.
     
  2. Mar 7, 2011 #102 of 121
    Zaichik

    Zaichik New Member

    202
    0
    Mar 21, 2002
    Hell on Earth
    I kept my discounts (in fact they got bigger when I upgraded to XL TV and BB and ordered TiVo), but I did have to sign up for another 12 months. TBH, I'm so pleased with the new TiVo, I doubt I'll be switching any time soon, so a new contract was no problem for me.
     
  3. Mar 7, 2011 #103 of 121
    Karnak

    Karnak 'Local'

    257
    0
    Jan 13, 2003
    New 12 month contract for me. I had however just started a new 12 month contract a couple of months earlier so it was only a short 'extension' so to speak.

    Either way, I'm not planning to move in the next 12 months so I'm happy to be tied in.
     
  4. Mar 8, 2011 #104 of 121
    adamnjsdad

    adamnjsdad New Member

    14
    0
    Feb 10, 2011
    Virgin telephoned today. Missed them! Had to go out! Hope they call me back:(
     
  5. bradleyem

    bradleyem Member

    338
    0
    May 23, 2002
    London, England

    Advertisements

    Had a call today from 0161 614 6000, which I think is VM, but they wouldn't speak to my wife... Just need them to call on my mobile as promised.
     
  6. markan

    markan New Member

    1
    0
    Jun 15, 2002
    Yes I'm still waiting as well. I did miss the Series 1 stuff here though as mine had sadly been relegated to the garage for a while
     
  7. adamnjsdad

    adamnjsdad New Member

    14
    0
    Feb 10, 2011
    I spoke to a Tivo girl in a very noisy office last Wednesday, who said I should get a call by Tuesday.Still awaiting the call!!
     
  8. philmck

    philmck New Member

    10
    0
    Nov 26, 2001
    London, UK
    Spoke to them today. They said they're nowhere near a launch (maybe end of next month?), staff haven't been trained yet, no idea of pricing at this stage and existing customers will be given preference anyway. So, despite all the messages on my old TiVo telling me to enquire now at virginmedia.com/tivoupgrade (which I already have), there's actually no point. My past experiences with virgin haven't been good ones anyway.
     
  9. Digital Fanatic

    Digital Fanatic Virgin Media Staff

    115
    0
    Feb 16, 2011
    Have you registered as a S1 owner? If so you will be contacted in the next couple of weeks.

    Pre Reg TiVo rollout begins at the end of this month. you will get a email inviting you to order online and chose a suitable install date.

    Staff have been trained also, weeks ago in fact ;)
     
  10. vectra200

    vectra200 New Member

    6
    0
    Oct 29, 2002
    Camberley...
    Registered with Virgin on line back in early Dec 2010.
    Called them in mib Feb 2011 for update as originally told it would be launched by end of Dec2010 only to find that I was not registered and hence why I was not included on the initial chosen fee rollout. So was then supposed to have been registered.
    Received message on S1 to contact via website ,so did and looked like i registered again and completed survey as existing user.
    Very next day had missed call. STRANGE !!
    Left it 7 days as no follow up call ,called Virgin only to be told by one dept that they had not called and then another dept said they had ?
    Was informed that they would call back with 2-3 days, now 6 days and no call back. They now have my home number,mobile number and email.
    Was told they were very busy with installs and another dept said not yet launched in my area.
    Loosing faith very quickly after reading about the problems that people are finding when they do eventually get it installed.
    Will it be worth the wait... If ever ?
    Or shall I buy a new latest S! drive from Tivo Central ?
    Anyone detect that I am a bit fedup ?
     
  11. garry_nutter

    garry_nutter New Member

    15
    0
    May 6, 2007
    Digital Fanatic, Please remind me of the Link for series 1 owners to register for the VM Tivo box.


    Ta
    Garry
     
  12. adamnjsdad

    adamnjsdad New Member

    14
    0
    Feb 10, 2011
    Still waiting! No call yet!!
     
  13. adamnjsdad

    adamnjsdad New Member

    14
    0
    Feb 10, 2011
    Spoke to the VM people at the Ideal Home Show Today tried to see if I could get another route to a new Tivo. Still no luck, beginning to think that they don't want me to have one!!!
     
  14. bradleyem

    bradleyem Member

    338
    0
    May 23, 2002
    London, England
    After waiting a week for "We'll call you back in an hour" I tried twitter. They say they'll call me on Monday.
     
  15. bradleyem

    bradleyem Member

    338
    0
    May 23, 2002
    London, England
    Nothing by Monday afternoon, so I tweeted again - and then I got an email from ecomplaints saying that if they didn't call within 24 hours to email. 22 hours later I emailed them back (heck, yes I was impatient) and I got a call back within the hour (and the guy who phoned said he's been told to call me!)
    So I'm happy - install on Friday (could have been Thursday if I'd been available) and Virgin now get £50pm more from me.

    So if anyone on the preorder list hasn't had a call yet- use twitter @virginmedia.

    :)
     
  16. adamnjsdad

    adamnjsdad New Member

    14
    0
    Feb 10, 2011
    Finally got an Email to some chap called Dean at 14:14 ish ! and an Email to me some hours later!! What a mess and much Egg on face for Virginmedia you really must check your communications are correct before you publish them.
     
  17. Apr 1, 2011 #117 of 121
    bradleyem

    bradleyem Member

    338
    0
    May 23, 2002
    London, England
    Well my engineer came, and very friendly we was too. Took him a little over two hours to check my cabling - and also potentially disconnect my neighbour as they were nicking my cable instead of using their own (not nicking the service, just the feed to the cab). Might explain some of my crap internet!)

    When the engineer says that there may be a few bugs to iron out you do have to wonder what you're getting.
    Interestingly, he mentioned that a Reading based TiVo team is being set up, and that there are 57,000 people on the pre-order list for TiVo (not including ex S1 owners).
     
  18. Apr 3, 2011 #118 of 121
    sxb

    sxb New Member

    15
    0
    Feb 23, 2002
    Ruislip, NW...
    I originally had a call around the same time as those on Roys list, but couldn't take it at the timeas I was travelling. After they didn't call me back (I almost forgot about it), I had a similar experience to bradleyem in that I went through the Twitter team and got a follow up call after a few days (followed by installation 2 days later). Now had the box for a week and it performs well (once I got used to the differences between it & my S1).

    My only gripe is according to the paperwork thats just turned up, they've stiffed me for a 18month contract rather than the 12 month I was expecting. I'll have to give them a call.
     
  19. Apr 3, 2011 #119 of 121
    Ernie_C

    Ernie_C New Member

    44
    0
    Feb 20, 2011
    Are you a brand new customer to Virgin Media, getting the six month, half price offer. If so then that offer comes with an 18 month contract.
     
  20. Apr 3, 2011 #120 of 121
    sxb

    sxb New Member

    15
    0
    Feb 23, 2002
    Ruislip, NW...
    Nope, existing customer on the VIP tariff
     

Share This Page

spam firewall

Advertisements