Anyone who missed the call had any luck contacting Virgin?

Discussion in 'VirginMedia TV with TiVo - UK' started by Tavis75, Feb 1, 2011.

  1. Feb 2, 2011 #21 of 121
    Tony Hoyle

    Tony Hoyle Geek

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    Apr 1, 2002
    Manchester

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    The whole 'I've left a note on your account' thing is something I trust about as far as I can throw it :p

    Now have 4 separate numbers now redirected to my mobile. If a call comes in I'll catch it.
     
  2. Feb 2, 2011 #22 of 121
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    Just to confirm the apparent randomness of the calls. My parents received a call on Jan. 31st yet I (who reg'd via Roy's page) before them have yet to be called :confused:
     
  3. Feb 2, 2011 #23 of 121
    jonphil

    jonphil New Member

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    Aug 7, 2002
    Derbyshire, UK
    my guess is a 'auto dialer' is being used :(
     
  4. Feb 2, 2011 #24 of 121
    Tavis75

    Tavis75 New Member

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    Jan 27, 2011
    Got home to another missed call from Virgin, was just coming on here to have a moan and my phone rang again! Booked in for the 16th of Feb, would have been 15th but I'm having my car serviced!

    The chap I talked to seemed well aware of this place and the fact that we're a bunch of impatient moaners! :)

    Can't wait now, will be good to have TiVo back, just got to decide whether to hide the TiVo cuddly toy I normally have on top of my speaker when the installer comes, might look a bit OTT!
     
  5. Feb 2, 2011 #25 of 121
    teresatt

    teresatt TiVo TiVo TiVo!

    125
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    Dec 21, 2001
    Walsall,...

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    I've got my TiVo cuddly toy out and I will leave it out for the installer to see. Only thirteen days to go. I can't wait.
     
  6. Feb 2, 2011 #26 of 121
    deshepherd

    deshepherd New Member

    326
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    Nov 30, 2000
    Bristol, UK
    Wife answered call on monday and asked them to call back when I'm in but they also left a number to call which I did tonight got through and as soon as I mentioned TiVo the person immediately asked if I'd had the call from someone they named - and the name was correct and they passed me onto him and everything got arranged no problems. However, I think this indicates that there are only a small number of people (almost sounds if i might be 1 person) doing this so quite possible when people are phoning in there's no-one to deal with that call and the other call-centre people are probably getting irritated by calls they can't deal with which are taking up their time!
     
  7. Feb 7, 2011 #27 of 121
    netnode

    netnode New Member

    11
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    Dec 31, 2003
    London...
    They called last Monday while I was out but haven't retried since. What's the best way to get through to VM, I tried customer services but they didn't know anything about the tivo calls and had no record that they had even phoned me. Getting a bit worried I'm going to miss out ;(
     
  8. Feb 7, 2011 #28 of 121
    Hornet

    Hornet New Member

    12
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    Apr 10, 2002
    London, UK
    I had a call, middle of last week which I missed, I called CS and left details to ring me on my mobile but have not had a return call yet, no further calls to the landline either.
     
  9. Feb 8, 2011 #29 of 121
    uksurfing72

    uksurfing72 New Member

    18
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    Oct 19, 2007
    It seems that things are quiet on the new or return phone call front. Has anyone with Virgin and S1 TiVo still waiting for a call? :confused:
     
  10. Feb 8, 2011 #30 of 121
    Lysander

    Lysander New Member

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    Sep 18, 2003
    Bedfordshire
    Yes, I'm still waiting.
     
  11. Feb 8, 2011 #31 of 121
    frobozz

    frobozz New Member

    68
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    May 2, 2002
    Burnley
    Oh yes, still waiting but expectation falling :(
     
  12. Feb 8, 2011 #32 of 121
    Fred Smith

    Fred Smith Still learning

    779
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    Oct 5, 2002
    Reading,...
    Yes, still waiting. But to be honest with the price of XL TV and the poor range of channels I am still undecided which way to go if they offer me a VM TiVo.
     
  13. Feb 8, 2011 #33 of 121
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Me too.

    In fact, it's worse for me as I (as well as my other Sofa Event colleagues) were also supposedly at the top of the list for a Tivo when it was available. However, none of us have been contacted yet.

    Yet you don't hear me complaining about lack of calls, lack of "free" unit and calling VM demanding one at the special price :rolleyes:
     
  14. Feb 8, 2011 #34 of 121
    ColinYounger

    ColinYounger It wasn't me.

    1,381
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    Aug 9, 2006
    Southsea,...
    I empathise with what you're going through, it must be torture.
     
  15. Feb 8, 2011 #35 of 121
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    :p :D
     
  16. Feb 8, 2011 #36 of 121
    frobozz

    frobozz New Member

    68
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    May 2, 2002
    Burnley
    Just had a reply from the Twitter team at VM to my tweet:

    "Is it true that calls inviting existing series1 Tivo owners to sign up for the VM Tivo have stopped?"

    reply = "Not as far as I was aware. Who have you heard that from? PM"

    I told them I noone here has received a call since last week. Is there a more specific source?
     
  17. Feb 8, 2011 #37 of 121
    NeilCoburn

    NeilCoburn New Member

    34
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    Nov 1, 2002
    Still waiting here. I missed a call last Tuesday and nothing since then. Very glum.
     
  18. Feb 8, 2011 #38 of 121
    kethni

    kethni New Member

    1
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    Feb 6, 2011
    I am, yeah.
     
  19. Feb 8, 2011 #39 of 121
    NeilCoburn

    NeilCoburn New Member

    34
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    Nov 1, 2002
    A twitter post from them at 15:00 today says that they are "in the middle of contacting customers who have pre-registered".
     
  20. Feb 8, 2011 #40 of 121
    VirginMediaPhil

    VirginMediaPhil New Member

    257
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    Nov 27, 2009
    UK
    So they're half-way through the list(s) then? Or is that just "we're busy contacting customers who have pre-registered"??
     

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