Anyone getting audio but no video w/transfered files after update last night?

Discussion in 'TiVo Home Media Features & TiVoToGo' started by ZICRON, Oct 2, 2007.

  1. Oct 2, 2007 #1 of 35
    ZICRON

    ZICRON New Member

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    Oct 2, 2007
    Series 2, Tivo Desktop 2.23a (I think) for Windows 2000.

    Been downloading shows in .avi format, converting them to .mpg and transfering them to my tivo, been doing it flawlessly for years.

    Since the service update last night, I can still transfer files, but there is no video, just a black screen, the audio is there, but no video.

    Anyone else having this problem?


    EDIT software version is 9.1-01-2-540
     
  2. Oct 2, 2007 #2 of 35
    steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Tivo Software version?
     
  3. Oct 2, 2007 #3 of 35
    ZICRON

    ZICRON New Member

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    Oct 2, 2007
    Yeah, I'll get that as soon as I get home, but I'm 99% certain it's the update from last night, because my tivo was 'updating' for like an hour. :(
     
  4. Oct 2, 2007 #4 of 35
    ZICRON

    ZICRON New Member

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    Oct 2, 2007
    well, I called Tivo tonight, got a rep that said "yeah that's odd, I'll transfer you to a level 2 tech" he gave me a case number, but I was on hold for an hour waiting for the level 2 tec, so I hung up.

    I'll try again tomorrow. :(
     
  5. Oct 3, 2007 #5 of 35
    ZICRON

    ZICRON New Member

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    Oct 2, 2007
    Well, I talked to a level 2 tech at tivo today, and he didn't seem to know much. He tried to tell me that it might be because Win 2000 and TivoDesktop 2.23a is no longer supported, but I explained to him, the 9.1 had to have changed something at the tivo level, because I have files on there, that were transfered last week before the 9.1 update that worked just fine, and now they don't.

    I'm suspecting an aspect ratio or video bit rate change that the tivo doesn't like, because it will transfer correctly and the audio is fine, just not the video.

    I'm going to mess with tivo.net and different bit rates tonight to see if I can figure it out, I'll post back, but I can't believe I'm the only one this has affect. :(
     
  6. Oct 3, 2007 #6 of 35
    Chew

    Chew New Member

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    Jan 22, 2003
    This is the same problem occuring when using pyTiVo as well: black screen, perfect audio.
     
  7. Oct 3, 2007 #7 of 35
    ZICRON

    ZICRON New Member

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    Oct 2, 2007

    I just read in the sticky thread about video files that tivo.net is working fine with 9.1. Do pytivo and tivo.net use the same codec? Also, what bit rate were/are you using with tivo.net that is working?

    TIA.
     
  8. Oct 4, 2007 #8 of 35
    steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Just got the update...

    I can convert mpeg and vob and those play fine on my Tivo.
    I don't have any avi files to test.

    Is it just avi files? Divx files?
     
  9. Oct 4, 2007 #9 of 35
    jessenj

    jessenj New Member

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    Feb 22, 2002
    NJ
    I have TivoNet and an S2 and none of the videos I'm converting are working either now after the 9.1 update.

    On a side note - can anyone tell me how to change the bitrate settings once they've already been set without editing in the registry?
     

    Attached Files:

  10. ZICRON

    ZICRON New Member

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    Oct 2, 2007
    Update:

    Well, I found out that tivo.net won't work on Windows 2000, so that's not an option for me.

    I downloaded videora and tried a few .avi files with that and had about the same luck as with the current converter I'm using Video Convert Master, but. . .

    The settings that I was using on VCM were:

    Bitrate 9000 kbps, audio 320kbps, sample rate 44000khz, aspect ratio Automatic, output .mpg2.

    There are no settings in VCM for framerate, but even if I convert something like weeds with a 22 or 23 fps, it had always worked in the past.

    I was thinking this was a video bitrate issue, since the audio was working, but after working with videora for a while, seeing that the video/audio settings were max 8192 and 192, I did various video bitrate settings, none worked with VCM.

    Anyway, long story short(er), the only other option I had left (still not thinking it's audio since the audio is coming through) I changed the aspect ratio from automatic (in VCM) to 4:3.

    Presto, it worked. 9000kbps, 4:3 aspect, same output file, still no framerate specification, so I don't know what it's outputting, but I would assume 29.xx as normal.

    At the same time, I did decrease the audio bitrate to 192, so it could be both, or one or the other. I'll mess with it some more this weekend, see if when I put the audio back to 320 if it messes up, but I don't think it will.

    It was such a minor change, that I'm not 100% sure it's the 'real' solution, but I'll keep ya'll updated on what I find.

    p.s. it seems that the only files I download are .avi files, I get a few .mpg files, and in the past they have worked fine, but .avi is all I seem to get, so it's all I have experience with.
     
  11. cyclone

    cyclone New Member

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    Nov 17, 2004
    Silicon Valley
    I'm seeing the same problem on my 540, and going to 4:3 is a workaround (at the expense of postage stamp-sized video). How did you contact Tivo? I'd like to add my name so they know it's a widespread issue...
     
  12. lappylaz

    lappylaz New Member

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    Sep 3, 2006
    FWIW I'm getting the same problem, black screen but perfect audio. Seems to be related to 16:9 also on a 540
     
  13. leswar

    leswar leswar

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    Apr 14, 2005
    Vero Beach
    ZICRON said
    Sure there are. Assuming that you have chosen MPEG at the top; when you pick your
    profile and edit it uncheck the box for"use preset formats". you see two new tabs atthe top: video and audio . Choose video and you'll see dialog and options for changing frame rate on the lefthand side. Pick the bubble for "Change frame rate" to 29.97

    In fact go thru everything and force VCM to manually do things. I use the program and think it is funky. I set options and get it doing dif. things I didn't ask it to. Choosing a video bitrate for example doesn't seem to stick. I have PAL xvids and I'll try to change FR and resolutions
    to NTSC. Problems with bitrates where I set it to 5000 kpbs(or 5MB) and when I examine it in Videoredo for file propeties, it shows a bitrate of 104.888 MB. That's 104 million.......
    In Gspot avi program same* file will show vidbitrate of ~440044 ..yes a swiggly line followed by numbers.

    I usually (try to)use VCM for changing pal AVIs that won't play on my divX standalone DVD player into compliant xvid that will play. Like I said it's all over the place.
    I'm experimenting now to produce MPEGs that will play on TiVo. I use it's time control
    dialog to produce short one minute files from the larger hour long xvids - for testing purposes to see if I'm, g etting it right.

    I kind of like VCM and would like to stick with it. I can't figure out VideoDubMod
    even though all the experts use it for the initial making of the xvids/diviXs rips.

    So what settings and profile have you been using in VCM to produce stuff for your TiVo?

    P.S. Yeah I noticed today I was getting black screen w/ audio. But I'm so new to rthis I was experimenting w/ 4 files at dif. resolutions that did work yesterday, one still had pal rate of 25frames and was blotchy bad video yesterday. today I think i got one file to play can't remember. I didn't know about this new blank vid problem.
     
  14. Pmack714

    Pmack714 New Member

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    Oct 13, 2007
    I'd like to second lappylaz's comment. I'm having the same problem with no video with a 16:9, but only on my 540. I have two 240s that can play the same files with no trouble at all.
     
  15. goinjukin

    goinjukin New Member

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    Aug 26, 2004
    Casper, WY
    I'm having the same problem. I can play the converted file on my 240 with no problem, but no go on the 540. I thought I tried switching to 4:3 mode but I don't remember it working so I'll give it another go this evening.
     
  16. cyclone

    cyclone New Member

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    Nov 17, 2004
    Silicon Valley
    Note that you need to change how the video is encoded to 4:3, not change your Tivo's output format to 4:3.
     
  17. Jagman_sl

    Jagman_sl New Member

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    Mar 14, 2001
    Jacksonville...
    I had the audio-but-no-video problem, but after rebooting my 540 for an unrelated issue, my 16:9 video is back. Might be worth trying if you haven't already.
     
  18. duh869

    duh869 New Member

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    Mar 28, 2005
    Grrr I get home from work and am about halfway thru a movie I transfered and Tivo restarted. Now, about an hour later, I try to finish my movie and i can't see it, only hear it. Why can't Tivo give a "Tivo needs to be restated. Please do so when your ready" Message, and/or a update is ready to be downloaded do you wish to do so now... Restarted, again, changed the ratios around no luck.. (Series 2)
     
  19. compuboy04

    compuboy04 New Member

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    Oct 10, 2006
    Have the same exact problem. changing encoded video to 4:3 is a temporary fix but it's annoying to reencode all my download movies.

    I have an open ticket with tivo and will direct them to this thread and will post any new details if I get them. Rebooting didnt work for me
     
  20. compuboy04

    compuboy04 New Member

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    Oct 10, 2006
    Just got off the phone with a level 2 rep. She told me her supervisor informed her that a lot of people are calling with the same problem and a patch (9.2) was released today and I should recieve it within 3 business days.

    They will put you on the priority list if you call and ask!

    I will update if/when i recieve this new update
     

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