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anyone else order a Caavo today?

60K views 607 replies 89 participants last post by  SidKa 
#1 · (Edited)
just ordered one
got the email saying they are shipping after waiting a full year after the demo. I was impressed with the youtube demo. They said they will support many devices including tivo, but for now the caavo will only function as a remote for the tivo, but my guess is once tivo adds the upcoming voice support this will change. even so, if it controls my Roku, Amazon Fire TV and apple TV with voice commands I'll be fine with it

in case you missed it, the caavo is a sophisticated set top box that will find your shows on up to 8 devices using voice control if device is supported, or as a universal remote if not

company link
Caavo - Smart Home Hub for TV, Cable, Streaming Apps and Devices

youtube demo

 
#211 ·
I experienced lag using the Xbox after putting in the Caavo My son immediately noticed it and it made some games unplayable (Fortnite). Please don't ask me if my TV is set to "game mode/low latency". It is, and was before.

When I disconnect the TV and plug the Xbox back into the TV it works fine again. It's definitely the Caavo causing it.

Sorry if this should be obvious, but I'm new here. Is there an official way to report bugs?

I've also seen mention of a beta signup. How does one get on the beta?
 
#213 ·
Hmm, something else just cropped up. It looks like long press of the Select button for Nvidia Shield doesn’t work. Not seeing a way to configure/alter this.

I may pull this from my system for a while and revisit after an update or two. Too bad, I really do like it. I certainly don’t want to give up on it completely, but at this point I don’t think I can use it as a “daily driver” so to speak.
 
#216 ·
Looks like I've discovered a quirk in my system that doesn't allow the Caavo to work very well with the Apple TV 4K. After the latest update on both (which both happened around the same time, so no telling which is the culprit), when the Caavo goes to the Apple TV input the picture looks incredibly washed out. I did some initial troubleshooting with Caavo tech support, and the only way to get the proper color back was to disable HDR on the Apple TV and set it to output 4k without HDR, obviously not a long-term solution.

They had me submit a trouble ticket along with all my system configuration info and said they'd be in touch within 24-48 hours. After four days of silence, I emailed and got a response that sounded very much like nothing had yet been done: "oh, I see you're having problems with HDR. We're going to look into it! We'll be in touch soon" That's been three days ago, and I just got another reply saying they haven't heard from me in a while and if I had no further comment they were going to close out my ticket.

Doesn't seem like the best tech support here, to tell someone you're going to close a trouble ticket for non-response when they specifically told me to sit tight.
 
#218 ·
Looks like I've discovered a quirk in my system that doesn't allow the Caavo to work very well with the Apple TV 4K. After the latest update on both (which both happened around the same time, so no telling which is the culprit), when the Caavo goes to the Apple TV input the picture looks incredibly washed out. I did some initial troubleshooting with Caavo tech support, and the only way to get the proper color back was to disable HDR on the Apple TV and set it to output 4k without HDR, obviously not a long-term solution.

They had me submit a trouble ticket along with all my system configuration info and said they'd be in touch within 24-48 hours. After four days of silence, I emailed and got a response that sounded very much like nothing had yet been done: "oh, I see you're having problems with HDR. We're going to look into it! We'll be in touch soon" That's been three days ago, and I just got another reply saying they haven't heard from me in a while and if I had no further comment they were going to close out my ticket.

Doesn't seem like the best tech support here, to tell someone you're going to close a trouble ticket for non-response when they specifically told me to sit tight.
Hi Dave,

I'll notify CS of their workflow. As for the issue we are indeed working on it as more reports come in. In most of these cases, including in my setup, the issue occurs even with Caavo taken out of the picture. I've logged my own issue report with Apple.
 
#222 · (Edited)
#225 · (Edited)
Yesterday I ordered two Caavo while they were on sale for $59.95 at Amazon (same price at Best Buy and Caavo at the moment).

Quick question for the experts...can you use two separate Caavo remotes to run the same control center hub? The reason I ask is that to keep "harmony" in the house I've always had two identically programmed Logitech Harmony Remotes, one for me and one for the wife. If we end up switching over to Caavo I'd like to do the same. If so, are there any setup tips I should be aware of?

TIA!
 
#228 ·
Looks like the latest update resolved the audio passthrough issue for DTS-HD MA, etc.

A couple of issues still exist which prevent it from being a permanent fixture in my setup.

- Repeated IR commands are too slow on my Yamaha AVR when holding down the volume buttons. Makes it impossible to quickly raise/lower the volume.

- Long press of the Select button does not work for the Nvidia Shield.
 
#235 ·
It controls the TiVo via IR, but I have the TiVo right next to the Caavo and don't need the repeater.
You don't need line of site between the Caavo remote and the control center.
So if I'm hearing you right, that means for the TiVo I'll either need to use the IR Blaster or have the TiVo next to the control center - is that right?

Will the Caavo remote itself transmit Bluetooth to Bluetooth capable devices such as Apple TV and my Samsung TV?
 
#236 ·
I tried to install the Caavo today, but it didn't recognize my TiVo Bolt - allI saw was a black screen for that device during setup. So I unplugged the TiVo and then when I plugged it back in it saw the device, however, while it was booting up it disappeared again and I was left with a black screen. Does anyone have any thoughts?
 
#238 ·
I think I figured out the problem. I was running everything through a Denon receiver and the receiver is not 4K compatible so I need to change the TiVo to 1080p instead of Auto (4K).
 
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#240 ·
Ever since the last update, the video output from the Caavo has been exceptionally dark. The same thing happened with the previous update. After jumping through a bunch of hoops with tech support last time we were able to get it to work. This time nothing we have done has helped. I did chat tech support and then phone support. They escalated the issue and someone was supposed to call me back on the 24th. Apparently they were too busy to get to me. I've done everything humanly possible. At this point I just want them to send me a replacement unit to see if that solves the issue. They want to call me again, but the next available day for me is the 5th. In the meantime I've disconnected it. It's literally like night and day.
 
#241 ·
Ever since the last update, the video output from the Caavo has been exceptionally dark. <snip>
Well, this is worrisome. I was about to set mine up today. Wonder if I should prevent it from updating?
 
#245 ·
I continue to have a problem, although I'm not sure if it's the Caavo, my TiVo Bolt or my Sony AVR. Basically, if I choose 4K resolution in the TiVo setup menu, I'm unable to play any Netflix or Amazon Prime shows as all I get is a black screen. Sometimes restarting my Bolt or switching inputs back and forth helps, but not always. It seems that I have some processing or handoff issue, but I have no idea how to fix it. I could pick 1080p as the preferred resolution and that probably will fix the issue, but then I'd lose 4K capability. Anyone have any thoughts?
 
#246 ·
Hey guys, I was going to add in some advice I got from @NashGuy on HDR with an Apple TV that can cause pictures to get washed out. I was having problems with almost all apps not giving me a "bright" picture when watching on my 4K HDR capable Samsung. This adjustment fixed it.

"Hey man, just now saw this. If you're still having the problem, make sure that you set your Apple TV 4K (assuming that's what you have) to use 4K SDR 60Hz as its main standard form of output. And then set Match Dynamic Range to On so that it will automatically switch to Dolby Vision or HDR10 output when that kind of video is available. (If you like, also set Match Frame Rate to On too, so that the output switches to 24Hz for 24 frames-per-second content.)

If you have the main output setting at the default 4K HDR 60Hz, then it will take traditional SDR content from the DirecTV Now app and turn it into "fake HDR". The result is that highlights will be brighter but dark areas look darker, with a loss of shadow detail. It seems to just crank up the contrast. I wonder if that's what you were seeing as the difference in brightness between the same channels in DTV Now on the ATV vs. QAM cable on TiVo.
"
This didn't work for me, but what I did was just hit "reset video" and out of the box it's set to 4k and it's not washed out so I just left it at that. Hope this helps.
 
#248 · (Edited)
I could just have a bad box, or it could be an issue with compatibility with my Samsung display.
I wasn't able to set up our new Caavo without updating the box to v1.2.151 first. After setup the TiVo image was indeed darker than without Caavo. It wasn't unbearable, nothing that couldn't be overcome by increasing the brightness on our TV, but noticeable.

After working with it for a few hours I've decided to return the Caavo though. The concept is good and would probably make sense to someone with several components, particularly if they stream a lot of content. However we only have a TiVo Bolt Plus and an Apple TV 4K to deal with. The Caavo talking remote is nice but not all that intuitive and the last thing I want to do is subject the wife to a whole new way of dealing with more electronics than she probably thinks are necessary anyway. The Caavo didn't recognize our somewhat aging Denon AVR either.

So it was a nice experiment, but we'll stick with our Harmony remotes for now.
 
#251 ·
I wasn't able to set up our new Caavo without updating the box to v1.2.151 first. After setup the TiVo image was indeed darker than without Caavo. It wasn't unbearable, nothing that couldn't be overcome by increasing the brightness on our TV, but noticeable.

After working with it for a few hours I've decided to return the Caavo though. The concept is good and would probably make sense to someone with several components, particularly if they stream a lot of content. However we only have a TiVo Bolt Plus and an Apple TV 4K to deal with. The Caavo talking remote is nice but not all that intuitive and the last thing I want to do is subject the wife to a whole new way of dealing with more electronics than she probably thinks is necessary anyway. The Caavo didn't recognize our somewhat aging Denon AVR either.

So it was a nice experiment, but we'll stick with our Harmony remotes for now.
if you still have it hooked up it would be a great help if you could file a bug report for the image going darker after the update
 
#250 ·
I have a Caavo in the living room. If I ordered another one for the bedroom (and its connected components), would I be able to use both of them on one account? I’m guessing I’d lose the ability to control the 2nd one via Amazon Echo, since Alexa would have no way to differentiate between the two. Otherwise, would it work?
 
#253 ·
I have a Caavo in the living room. If I ordered another one for the bedroom (and its connected components), would I be able to use both of them on one account? I'm guessing I'd lose the ability to control the 2nd one via Amazon Echo, since Alexa would have no way to differentiate between the two. Otherwise, would it work?
I had the same plan, although I only set the one up initially. From what I could tell it looks like each control center requires its own account... so $4/mo. or whatever for two.
 
#255 ·
I have the original Caavo in my living room and the Control Center in my bedroom. The CC is definitely a step up from my Monoprice Blackbird 4x1 HDMI switch but I am running into a problem with controlling my DirecTV 4K Mini Genie (C61K-700) and have to use IR. Anyone here able to get theirs working without IR?
 
#256 ·
Yesterday I ordered two Caavo while they were on sale for $59.95 at Amazon (same price at Best Buy and Caavo at the moment).

Quick question for the experts...can you use two separate Caavo remotes to run the same control center hub? The reason I ask is that to keep "harmony" in the house I've always had two identically programmed Logitech Harmony Remotes, one for me and one for the wife. If we end up switching over to Caavo I'd like to do the same. If so, are there any setup tips I should be aware of?

TIA!
To answer my own question, I received a reply from Caavo support and it turns out that pairing two Caavo remotes to one control center is not possible at this time. Adam at Caavo support said that it sounded like a "cool idea" and that he'd pass it along to their developers.
 
#257 ·
Periodically my Caavo remote seems to lose contact with the control cernter and it requires a few button presses in order to re-establish control. This happens on all inputs and happens whether I use IR or IP. Anyone else experiencing anything like this?
 
#264 ·
I've been using the Caavo now for a couple of week and so far its been pretty good for a replacement of my Harmony, but had mixed results with its search,
- When I tried to use its search, it seems to favor paid content and doesn't know about what is available on demand from Spectrum. (it didn't identify my Spectrum DVR during discovery, so maybe that's it... or maybe it isn't supposed to do this). It does find live content that hasn't been showed, and if it took me to that, then I could hit record. But, more often than not it takes me to the wrong channel. For example, I searched for Game of Thrones, when an episode was playing live, and it took me to the wrong HBO channel. I tried the search a few times and then abandoned it for now.
- As a remote, its been pretty reliable. My Harmony kept losing WiFi multiple times a day. The one quirk is that I thought I read that you could still use your regular remotes and it would stay in sync. I've not completely trained the family on Caavo yet, so they are using the Spectrum remote and Roku remote. There doesn't seem to be a way to switch input to go to the Roku from the cable box, so they get stuck there. It makes sense since its all going to one TV input, but should the Caavo notice that the TV remote is asking to change input and intercept that somehow? Not sure that's even possible.
 
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