Anyone else having guide isuues that are NOT getting resolved?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by just4tivo, May 27, 2018.

  1. dlfl

    dlfl Cranky old novice

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    Dayton OH

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    You'll have to buy your own trophy. :p

    Seriously, TiVo's behavior is baffling to outsiders (us) and encourages the suspicion they are self-defeating idiots, as implied by your analysis. However, we would need inside knowledge of their situation to form a fair assessment, i.e., we would have to "walk in their shoes". I think your wordy analysis presumes too much, apparently motivated by dumping on them.
     
  2. slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Gross overstatement of the year award!

    (Agree with other statements here but the guide, while poor compared to Gracenote, is nowhere close to 'non-functional' because that would be lawsuit city for Tivo. It mostly works.)
     
  3. sharkster

    sharkster Well-Known Member TCF Club

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    This is a new one to me lately - has anybody else been having their Tivos record one episode of a given show two times in one evening? I have had a few of these lately but last night there were two shows that did this. On both of the shows the episodes were identified for season, episode#, episode description, and OAD. Yet the Tivo picked up two airings. One was one a regular cable channel and the other was Premium cable (either HBO or SHO).

    I just find that odd and fairly new.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There have been a lot of weird guide entries lately. I stopped being surprised. May I ask about the regular program's name? I don't have HBO or any premium channel. Maybe TiVo found a way to make the guide worse?

    I still don't have all the metadata for Eric Burnett OutFront.
     
    megory likes this.
  5. neonturbo

    neonturbo New Member

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    I recently submitted multiple tickets for missing guide data.

    My local PBS as part of the FCC repack changed their OTA frequencies. It has been planned and announced this was going to happen, it is not like they could possibly decide one day to change their RF frequency. So they switched frequencies, and now I have days upon days of "to be announced". The old (turned off) channels show correct guide data, but you cannot record a program from the "wrong" channel. To make matters worse, you cannot set a manual recording for the new channel either. You can manually tune a channel, but not record anything, which I could do without TIVO. I submitted a ticket, with a link to the PBS website with all the details along with the station contact information. Got a "closed" ticket and a "resolved" ticket a few days later from Tivo. Do you think they actually fixed anything? NO.

    I also sent Tivo a station that is a local translator (transmitter) for another station that doesn't have guide data. No fix for that either. The last one is one of those oldie TV "network" channels that has no guide data. For both of these, of course they just closed the ticket, they didn't even bother to resolve it.. All these were with station contact and what needed to be fixed in detail.

    These are all very simple fixes. In the first case they just need to change the RF from one frequency to the other, or clone the existing data from (made up number) 44.1 to 44.1. Nothing new needs to be made up, the data is there! The translator station is the same thing, they just need to tie the guide data from the "mother" station to the local, nothing to dig up or create. The oldie TV station might be a little harder, but it is a name brand network so I assume there is guide data somewhere...
     
  6. Furmaniac

    Furmaniac Active Member

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    I wrote this issue up and sent it to TiVo com about the following Guide issues:

    I have the singer actor 'Dion' in a Wishlist search optional keyword. He is listed on the search screen as born in 1941, which is correct.

    TiVo consistently tries to pair "Stargate SG-1" to this Wishlist.
    In the TiVo description and cast list, there is no Dion listed.

    I went on Google ... it says there is a Dion Johnstone on the show.
    So how is this Wishlist coming up with this program without listing this Dion Johnstone in the cast or in the description?

    Now, if I the keyword: exclude -Dion Johnstone in the Wishlist, the Stargate show does not appear.

    If I do a search for Dion Johnstone and view the programs that he's a cast member in, it does not include Stargate SG-1.

    So the issue here is that wish list of finding cast members correctly but they're not being displayed to the TiVo user.

    The opposite problem has also appeared as I documented elsewhere where cast members of some TV shows such as game shows are displayed correctly, but are ignored in wishlist searches. An example of that is Alex Trebek of Jeopardy or Gene Rayburn of the Match Game.
     
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Another weird guide entry not being fixed: CNN Newsroom with Poppy Harlow. 10AM EDT. A Kids show & News Magazine. No OAD or eps.
     
  8. DeeSeven

    DeeSeven New Member

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    My guide has been pretty stable except with new shows and old shows. New shows being, lets say I'm taping walking dead, I have my season pass set to record all new episodes only. it will record the 1st new episode and the repeat of it because tivo labels both as new. With old shows I just get the show name, no ep info, no date, nothing.
     
  9. NoNose

    NoNose It's complicated...

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    An "overstatement", MY ASS! When everyone in my local region has the same problem, the issue couldn't get more accurate and relevant. Tivo has now CANCELED yet another case that I've opened, with no explanation and no fix whatsoever. As has been chronicled here, Tivo is flat out ignoring customers' problems and relegating any communications to automatic boilerplate email responses. No HUMANS have responded...NONE! Tivo channel lineups of users around me, are thoroughly broken. That's a FACT, not an exaggeration.
     
  10. NoNose

    NoNose It's complicated...

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    Orygun, USA
    I think you assume too much! My perception is that there are few, if ANY employees remaining to dump on. For sure, there are systems in place that emulate employee communications. I don't think the machines are at all sensitive to getting dumped on.
     
  11. just4tivo

    just4tivo Active Member

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    You might be right. Seems it takes TiVo forever to resolve the simplest guide problems and the ability of whoever we report guide/lineup problems to live or by the web site to grasp the symptoms is very poor.

    I'm thinking there are far fewer CSRs on the phone and internally handling the emails/messages/forms reporting problems and fewer knowledgeable people up the chain to resolve the problems.

    Now, when I report lineup problems I only do it on the web site and include a link for them to go to to see the correct guide/program info. Seems to help a bit but I'm currently waiting a month for resolution of a simple guide timing problem that has required a dozen messages and emails
     
  12. dfreybur

    dfreybur Active Member

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    Line up plus merger of streaming catalogues for search is the strength of Tivo. I'm not going back to cable to get a different DVR but I have a smart TV that has the same interface to streaming services. Every guide issue hurts Tivo.

    In Austin we get unpredictable results recording episodes on Q one of the PBS subchannels, 18-3 I think. What I notice is worse and worse support for streams. If we switch to using the smart TV interface that loses most of the Tivo advantage.
     
  13. slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    You said the guide is non-functional, which is at Trumpian levels of truthiness. At best.
     
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  14. just4tivo

    just4tivo Active Member

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    Been waiting a month for guide/lineup issues to be resolved.

    Multiple emails back and forth detailing symptoms with mindless relies from TiVo telling me to consult the knowledge base and then telling me to call customer support... which has already proved a waste of time.

    Called and demanded to speak to a supervisor after the agent repeatedly refused to transfer me to one she finally did.

    Supervisor seemed to be on the ball and told me that usually guide issues are resolved in 7-10 days (ha-ha) but my issue was a BUG and would be resolved in 3-4 more weeks. That will be a total of 2 months since the initial report ticket... now THAT'S SERVICE!

    I won't hold my breath.
     
  15. scottchez

    scottchez Active Member

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    This is really true
    I have opened 7 cases for the same channel. Each time they close it and say its done.
    Its for the Omaha Cox Cable Channel called YourView. They have Guide data for other cities but not omaha.
    One time they mapped it to an other city even which the guide data was all wrong.
    The channel has lots of regional and local sports live and some shows.
    Are to reconrd things with no guide data.
    Even talked to Executive Support once. They keep saying they are working on it.
    We had Guide data for it before the ROVI merger.
    Channel used to be called COX 2
     
  16. Lurker1

    Lurker1 Well-Known Member

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    I'm sorry, it is a sad time to be new to TiVo. I think you would be hard-pressed to find any TiVo customer who still enthusiastically recommends TiVo to their friends and family. There was a time when we all did.

    TiVo has been on a downhill trajectory for a long time, but it has really accelerated in the last couple of years. RoVi is a B2B company that obviously does not like dealing with consumers, and we all feel it.
     
  17. Mikeguy

    Mikeguy Well-Known Member

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    I still would (recommend it), my only question being of longevity (the same question I had 10+ years ago, but which now is accentuated, given broadcasting and other issues). I love and value it as a DVR.
     
  18. Furmaniac

    Furmaniac Active Member

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    And if you read many of my other quotes, I have documented that the Dish DVRs are far more advanced then TiVo's.
     

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