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Anyone else experiencing constant Hulu freezing?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Adaptel, Jun 17, 2016.

  1. gff

    gff New Member

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    Mar 21, 2017
    Well known to many Tivo users. I never implied that Hulu is honest or cares if the app runs well on Tivo. Nor did I imply that Tivo would apply pressure to Hulu to build an app that works better. All Tivo would need to do is try it themselves and they WILL see that it hangs. I of course think they should but they don't care what I think any more than Microsoft does. :)
     
  2. NatasNJ

    NatasNJ Bone marrow lover!

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    Jan 7, 2002
    Philly
    Well Hulu was working fine on my Tivo Mini until tonight. I went into Hulu. Kicked off an episode of Causal. Noticed the image stuttering but the audio working fine. Then no image (just black) but the audio works. I back out and my image is black on Live TV also. Had to pull power from Tivo Mini to get Tivo Mini working again. Tried it again and same result. Hulu app is basically killing my HDMI video output. Pulling the HDMI cable didn't fix the problem.

    Anyone else see this? Any fix or trick to get it working again?
     
    computersteve likes this.
  3. dfreybur

    dfreybur Active Member

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    Jan 27, 2006
    I rarely get dropped when watching Netflix or Amazon Plus.

    I never seem to make it through any show on Hulu without at least once showing the little spinning circle and doing a wait. With hour long shows maybe one in 3 is bad enough that I bounce out to Now Playing and select back in. About one in 10 is bad enough that I watch some of a recording before going back. Not every week but most weeks I get a timeout bad enough to display the timeout message.

    But Hulu has more than half of the shows in my Now Playing. Any show on both Hulu and another subscribed service I'll watch on the other one.

    Big library, crappy stream.

    I bet it'll get worse now that net neutrality is history.
     
  4. Dianna

    Dianna New Member

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    Jan 8, 2018

    We started having this problem too about a month ago - when using Hulu on our Tivo mini the screen starts to stutter as soon as we hit play and then when it goes to commercial the initial image shows and starts to stutter too. The screen then goes black but the entire time you can hear the audio. Even live TV now only has audio with a black screen. The only way to fix is to pull the power to Tivo. I should say this use to fix the problem now Hulu app is useless. I just reset it 3 times letting it sit for several minutes the last time but it did not work. I have not yet tested it on our Tivo Roamio. I ended up watching the show by playing it on my phone and then connecting my phone to my TV. :/
     
  5. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Jun 4, 2015
    Philly suburbs
    Is this issue limited to the commercials subscription? I have a commercial free sub I restarted this weekend and have never had a freeze issue.

    Updated: I see people reported issues on ad free subs too.
     
    computersteve likes this.
  6. TonyD79

    TonyD79 Well-Known Member

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    Jan 4, 2002
    Columbia, MD
    FWIW, I never have issues with Hulu on roku or Apple TV. Don’t watch it much on TiVo.
     
  7. wbrightfl

    wbrightfl Member

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    Oct 31, 2013
    Orlando,...
    The Hulu app works perfectly on my Tivo Roamio and Premiere. Works smoothly.
     
  8. sangs

    sangs Active Member

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    Jan 1, 2003
    New Jersey
    We use Hulu through our Bolts all the time - love the One Pass implementation for it - without issue. Commercial free sub, if that matters.
     
  9. dfreybur

    dfreybur Active Member

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    Jan 27, 2006
    Bad stutter watching Food Network Star last night. No stutter watching Stargate Atlantis this morning. It comes and goes. I can't tell if it's network or Tivo application because the Roku is unplugged sitting in a drawer.
     
  10. krkaufman

    krkaufman TDL shepherd

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    Nov 25, 2003
    Couple issues in recent days, both on a v2 Mini (gen3):
    • locked-up once after letting a TV episode run to completion;

    • I'm rebooting the Mini right now because playing a video in Hulu resulted in audio but no video (the local station logo overlay was on screen, but no actual video). Oh, an I tried episodes from two distinct TV shows before rebooting.

      Likely unrelated, but the current Hulu session was the first after receiving the "1 stream maximum" dialog an hour or so ago, and exiting.

      And all is well after rebooting the Mini.
     
  11. NashGuy

    NashGuy Well-Known Member

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    May 2, 2015
    There have been issues with Hulu on TiVo for as long as I can remember. Generally speaking (based on reports here on various threads over the years), there seem to be fewer issues on Bolt versus Roamio and fewer issues on an ad-free subscription versus regular. I have had some issues with the Hulu app on my 2016 LG smart TV too, although different ones and less troublesome than on my Roamio. I recently got an Apple TV 4K and have had zero issues with Hulu there. No issues with it on my Roku Express or Chromecast either.

    I tend to think that Hulu, which supports apps on lots and lots of different devices/platforms, is somewhat sloppy with their software development. On the most popular platforms, though, their apps tend to perform well. But TiVo gets very little attention from them. I was surprised when the TiVo app got updated a couple years ago (its only significant update since originally debuting on TiVo as "Hulu Plus").

    If you repeatedly have problems with Hulu on your TiVo -- especially if you're on a Roamio and/or regular Hulu plan with ads -- my advice is just to give up on the TiVo Hulu app and turn to a different streamer. The new redesigned Hulu app works fine on my new $29 Roku Express (be sure to get the 2017 model). If you hate switching remotes between TiVo and Roku, spring for a Harmony 650 universal remote. It works great with both TiVo and the Roku Express. (Note that it only works with devices accepting IR remote signals, so it won't work with more expensive Rokus, or with Fire TV.)
     
  12. dfreybur

    dfreybur Active Member

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    Last night we had the first hang in a couple of years on a Netflix stream. Some error with an "Ok" option while watching an episode of "Halt and Catch Fire". I hit Select and it put me in the Netflix application. I hit Select again to resume the episode. The stream continued to the end.

    This morning an entire Hulu episode of "Stargate: Atlantis" with only a few pauses of several seconds each. Better than recent average.

    I find this discussion of hanging streams bizarre and amusing. For very many years no service ever delivered streams good enough for me to cut the cable. Then maybe 3 years ago we moved to a neighborhood with new infrastructure and now several streaming services work. It's still new enough to me that I'm pleased that I can ever watch an entire movie. It's progressed to the point that I complain if I can't. Strange.
     
  13. FitzAusTex

    FitzAusTex Member

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    May 7, 2014
    Don't use Hulu much anymore on my Roamio, but Hulu freezes for a few seconds on my FireTV box (via ethernet) a dozen or so times in an hour, although the audio continues uninterrupted. Also does it on a 2nd FireTV box via wifi. Do not have this problem with Netflix or PS Vue or Prime or any other TV app I have on the Fire. I have the no commercials Hulu plan. It definitely appears to be a Hulu service issue.
     
  14. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Jun 4, 2015
    Philly suburbs
    I've just started using Hulu on my Roamio Plus to watch The X-Files and lucky enough to say not a single problem (knock on wood).
     
  15. phox_mulder

    phox_mulder I get paid 2watch TV

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    Salt Lake...
    Tried watching ep3 of Shuteye last night. (Bolt)
    Was good till the 2nd break, came back to the spinning loading icon and just sat there.
    Watched something else, went back to try to continue Shuteye, same thing.
    Tried on 2 other TiVo's(Roamio OTA and Basic), same result, spinning loading icon.
    Had to fisnish watching on the FireTV stick, worked fine, then I could watch the next episode on the TiVo.
     
    computersteve likes this.
  16. dfreybur

    dfreybur Active Member

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    Jan 27, 2006
    We switched our Roamio OTA to hard wired Ethernet yesterday.

    So far at least two hours of Hulu without a burp.
     
  17. olderJack

    olderJack New Member

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    Aug 4, 2014
    Today 3/15/2018, my Tivo mini went to a blank screen after the second commercial. To recover I had to restart the mini. This is a repeat problem. Since I got irritated by this, I decided to check to see if anyone has a solution yet. . .

    I have a Roamio and a mini. The network is hard wired. I have had these Hulu problems for at least 2 or 3 years. My Amazon, Netflix and Vudu will work without issue. When there are several choices of what to view, Hulu is my last choice.

    Maybe someday there will be a responsible person at Hulu that will read these posts and get the problems fixed.
     
  18. smark

    smark Well-Known Member

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    Nov 20, 2002
    Lynnwood, WA
    Hopefully they decide to update the app to the current version (at least on Hydra). While the navigation I dislike, it's more stable from what I've seen.
     
    computersteve likes this.
  19. mrizzo80

    mrizzo80 Well-Known Member

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    Apr 16, 2012
    I've been freeze-free since the Hydra update, but someone pointed out in another thread that the problem still exists on Hydra but only certain people experience it.

    I think it's possible that an SVP at Hulu is a TiVo user. Hopefully an app update/rewrite is on the way.

     
  20. tenthplanet

    tenthplanet Active Member

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    Mar 5, 2004
    Hulu messes up on multiple devices to this day, a few nights ago the server was in eternal buffering mode on ATV 4 at two in the morning. At first I thought it was the connection but other services played fine.
     

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