Any way to reach ANY TiVo supervisor with ANY authority? !!!

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I am at my wits end. I can't find anyone at TiVo with the knowledge or authority to solve my problem.

The certified refurbished equipment I bought on Amazon was clearly not refurbished, it is simply unsold old stock. We know this because the minis still have their original 2013 software - never plugged in or updated. It is obsolete, bricked, and cannot connect to the Roamios. TiVo however still wants to hold me to my 1 year dvr service commitment. If I quit, I have to pay for the year just to leave!

I want TiVo to either: a.) Actually refurb, repair, or replace my mini with anything that works, and I will complete my service agreement. Or b.) Throw out my service agreement and let me walk away without further insult to injury.

Does anyone know any way to actually reach anybody in charge?

 

The link from my purchase history indicates the seller is TiVo store with fulfillment by Amazon on a Woot one day sale - Woot is Amazon. Not some small private seller. Best guess is old product dumped before Mini Vox introduced. I installed long after return period.

 

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You may be right, at least technically. But the software update issues are all on TiVo. If they avoid any responsibility for a problematic product by dishing it off to Woot and letting them take the blame, ...this hardly makes me feel better about TiVo. I assume Woot believed it was refurbished too.

 

But getting back to the point of this thread. How do you contact USA management so they can make the call? I want to hear what someone who has the authority to speak for this company has to say about this mess, ...not someone fumbling through a script.

I am not asking much. This equipment is expensive. Wiring my house was REALLY expensive. I just want to pay a monthly bill on a WORKING PRODUCT for once!

 

How do I know? BECAUSE THEY TELL ME THEY CAUSED THE PROBLEM. This is a "known software issue". V70 - they admit to breaking it! I am posting on this site BECAUSE I have called 50 times for 4 months. 11 cases open. I can't get a hold of anyone with authority, ...just script readers.

I am posting BECAUSE this is not an official site and there are some really knowledgeable people here who may know how to reach corporate and get some results. Why are you answering this post if you haven't read the headline???

 

Yes. Thank you. Tivo_support won't answer me there either. They let if fill with spam and evade the legit questions. Seems like the most knowledgeable people are here anyway.

 

Impressive. Thank you!

 

Yes. Seems like her leaving TiVo is the most ominous sign. Another nail in TiVo's coffin.

 

Since they admit their software updates bricked these A92 minis I sent a strongly worded email to customer support last week demanding they repair or replace it, just make it work for once, or let me out of my DVR commitment.

I just got back the very same cut/paste response that I first got from them last fall!



We apologize for the inconvenience this might have caused you. We are currently working on this to get this resolved as quick as possible. Thank you for your patience. We do not have estimated time frame yet but we will notify you once we have updates or resolution for this issue. Replies directly to this email will not be received.


Funny!