Any tips on how to get to a real person on DirecTV customer service

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by JohnB1000, Sep 6, 2007.

  1. Sep 6, 2007 #1 of 14
    JohnB1000

    JohnB1000 Well-Known Member

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    I can't for the life of me find a way to a real person. Any tips ? I'm sure I'm being dumb but the end result is the same. Thanks
     
  2. Sep 6, 2007 #2 of 14
    scalo

    scalo New Member

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    Dec 28, 2004
    Milford,...
    keep pressing 0 (zero)
     
  3. Sep 6, 2007 #3 of 14
    ADent

    ADent Active Member

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    Denver, CO
    Don't call from the phone number on your account (aka your home phone #).
     
  4. Sep 6, 2007 #4 of 14
    whitepelican

    whitepelican Member

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    Feb 14, 2005
    Say "cancel service".
     
  5. Sep 6, 2007 #5 of 14
    JohnB1000

    JohnB1000 Well-Known Member

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    That doesn't work.

    I will try from another phone. I don't actually want to cancel service but I probably end up with the same people.

    Thanks to all
     
  6. Sep 6, 2007 #6 of 14
    JohnB1000

    JohnB1000 Well-Known Member

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    I tried other options and ended up in a long queue. So I tried the "cancel service" thing and got straight to a guy who was surprised that I wanted to ask about a problem with NFL Super Fan :)
     
  7. Sep 6, 2007 #7 of 14
    restart88

    restart88 New Member

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    St....
    ROTF!

    So all you gotta do is call from a non-account associated phone and tell the computer you wanna cancel service? :D

    Oddly, last time I called was a 2 AM and got someone right away. I was worried that the graveyard shift would be populated with no-nothings but I was quite pleasantly surprised! And I was even calling from my home number. :)
     
  8. Sep 6, 2007 #8 of 14
    JohnB1000

    JohnB1000 Well-Known Member

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    I couldn't even figure out how to get to an operator through the phone tree :)
     
  9. Sep 7, 2007 #9 of 14
    HiDefGator

    HiDefGator New Member

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    I almost laughed my a** off last night at the conversion I had with the computer until a real person got on the phone. I would say I want a new DVR and it would say, "I think you want to buy the boxing match."
     
  10. grecorj

    grecorj Well-Known Member

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    Feb 6, 2002
    CT
  11. JohnB1000

    JohnB1000 Well-Known Member

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    gethuman.com says "just wait on the line" It doesn't work, the stupid machine just keeps saying "sorry I didn't hear your answer" :)
     
  12. bengalfreak

    bengalfreak Active Member

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    Oct 20, 2002
    Who got saved, you or the computer?
     
  13. jeramykeith

    jeramykeith New Member

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    Sep 9, 2007
    Try

    877-575-4332 Direct to person, or in queue for live person, bypasses all
    IVR and talk to me crap.

    Worked as of 9/9/2007 04:07AM CST
     
  14. verchad

    verchad DTV 9.5 yr Dtvo 4.5

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    Sep 29, 2006
    Thanks, got through in one ring.
     

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