Just got done with a rather unsatisfactory exchange with TiVo Customer Service. I realized recently that I've been billed at the wrong rate for my TiVo service for the past year -- $12.95 versus my previous $6.95 MSD. Called customer service to get it corrected, and was informed that I no longer am eligible for a discount. Although I have an active unit with a lifetime subscription, they say it isn't eligible for an MSD because I purchased the lifetime subscription for $299 instead of $399, and my original S2 Lifetime box isn't active. However, it took them over a year to change the rate after the S2 was switched off -- and as I'd noticed the $6.95 rate had continued after the 180 day cutoff, I assumed I'd met the "active subscription" requirement based on the other Lifetime box. I realize I should have caught this earlier, but after buying five TiVos for myself, another for my parents, and recommending the things to countless other people over the years, I honestly expected they'd be a little more understanding. The agent even admitted that he's suggested countless times that customers should be contacted when their rate changes -- but still couldn't offer more than a trivial discount for the next 12 months (with accompanying contract), with no guarantee of discounted rates after that. I'm thinking a last-ditch written effort to complain might be worthwhile; based on their response, I'll probably either upgrade to a Premiere or sell all my boxes on eBay and switch to MCE or something similar. Has anyone gotten a decent response, and if so, where'd you send your complaint?