Any cost to replace a Roamio w/ lifetime?

Discussion in 'TiVo Help Center' started by tonestert, Aug 10, 2020.

  1. tonestert

    tonestert Member

    154
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    Nov 15, 2007
    Charlottesvi...

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    Does Tivo charge to replace a dying Roamio w/ lifetime?

    I have a Tivo Roamio with lifetime on it that is dying. It looks like Tivo has agree to send a replacement but the "Technical" support agent I was talking to starting saying something about $140.00 charge and at that point I told her I could not hear her well so she said to call back and talk to another agent.

    Since I have lifetime on my Roamio I should not have to pay anything for a replacement should I?
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    The Lifetime is not for YOUR lifetime, rather the lifetime of the device. You could get it replaced by Tivo for a fee, but it would be a Bolt or Edge.

    Most of the time the failure is the hard drive and that is easily replaced.
     
  3. tonestert

    tonestert Member

    154
    6
    Nov 15, 2007
    Charlottesvi...
    Hard drive dying makes sense. Would it be worth replacing it with a Bolt or Edge? I've had my Roamio now since 9/2013.
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    Its better than the Bolt or edge.
     
    dianebrat likes this.
  5. tonestert

    tonestert Member

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    Nov 15, 2007
    Charlottesvi...

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    Thanks, I just ordered a new WD30EFRX drive.
     

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