An Open Letter to TiVo From a Long-Time Customer

Discussion in 'TiVo Coffee House - TiVo Discussion' started by konakahuna, Apr 23, 2010.

  1. Apr 23, 2010 #41 of 160
    puckettcg

    puckettcg New Member

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    There is a free application for the Mac - iTivo. And its actually better than the Tivo desktop because you can set it to transfer and convert to other file formats, and strip out commercials if you so desire. Plus, you don't have to buy software to burn to a DVD - which when I had a PC crashed half the time anyway which led to me having to buy a different software package and download a free application - thus making Tivo2Go not really free.

    (But agree - if I didn't know about this forum I would have promptly returned the Premiere in frustration over the crashing and been very p'od over it).
     
  2. Apr 23, 2010 #42 of 160
    bicker

    bicker bUU

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    Part of the problem here is that some people are assuming that there simply must be a way for TiVo to operate profitably. That is simply untrue. TiVo's already moved into the big leagues, so-to-speak, by being the cable company rental DVR of choice for RCN. This retail business is really just an entry ramp to the real business. Anyone who is thinking that they're so special that they deserve to have TiVo bend over or kowtow to them is deluding themselves. We consumers are a tool, nothing more.
     
  3. Apr 23, 2010 #43 of 160
    atmuscarella

    atmuscarella Well-Known Member

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    TiVo doesn't need any mfg capacity they can contract that out. What they need is design capacity both in hardware and software. I believe a 3 year refresh rate on a DVR/computer is ridiculous. TiVo has trained us to expect updates and continuing improvements for outdated hardware, in order to do that they have to continue to spend time and money on outdated hardware. Unless they have unlimited resources this has to cut down on the development of new and innovative products.

    I am not asking for anything I am just stating they might be better off spending more time and effort doing continuous evolutionary hardware and software development (which is supported by routine hardware refreshing and not spending time updating old products). I understand this might not be popular with some TiVo long time owners because of past history but it is how most of the electronics world works.
     
  4. Apr 23, 2010 #44 of 160
    bicker

    bicker bUU

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    I didn't say anyone did. I made a statement. Take it at face value. If I meant to say that someone claimed something, I'd be explicit about it. Just asking around -- folks will tell you that I don't pull punches.

    Disappointment is fine. Expectation is not.

    Why says that less hyperbole is better for the business? Maybe that's why TiVo's never been profitable for more than a quarter in a row.

    Yes it would. Expectations are only reasonable if based on valid foundation.

    Your memory is ridiculously faulty.
     
  5. Apr 23, 2010 #45 of 160
    bicker

    bicker bUU

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    I think history has shown us that that is highly unlikely.

    Incredible eh? It would be far more likely that TiVo, really most companies, cringe when I post something. Most of what I posted exposes the rights they have that they'd rather people not know or think about them having.
     
  6. Apr 23, 2010 #46 of 160
    WizarDru

    WizarDru New Member

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    A fact to which my wife can attest, certainly. However, that was a direct quote from two months ago.
     
  7. Apr 23, 2010 #47 of 160
    nycityuser

    nycityuser Member

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    I have the same feelings about TiVo as the OP. A friend asked me when I was upgrading to the Premiere and I asked (rhetorically) why I should. Obviously there is no compelling reason.

    I watched CNET's interview with TiVo's CEO Tom Rogers (on my TiVo) last week and was deeply disappointed. He sounded like nothing more than a carnival barker. Long-winded non-answers of spin to every question. No wonder the company is going nowhere.

    And where, per chance, is the DirecTivo HD? It's the same answer as a year ago - "the end of the year." Yeah, right.

    Two steps forward and three back.

    TV manufacturers have turned televisions into large computers. Eventually the DVR function will be embedded in the set and TiVo will be irrelevant.
     
  8. Apr 23, 2010 #48 of 160
    bicker

    bicker bUU

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    Your faulty memory was not the direct quote, but rather the completely different context you flagrantly tried to cast it in.

    This is what I said, that you so conveniently "forgot".

    If you're going to judge what they release based on your preconceived notions of what you want them to announce, then you're setting yourself up to be disappointed.
     
  9. Apr 23, 2010 #49 of 160
    dlfl

    dlfl Cranky old novice

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    Taken as a pure statement of fact, them is my sentiments also, although probably based on different reasons in my case. (It would take equipment that doesn't use CableCARD and Tuning Adapters to interest me in a change.)
    Well at least he didn't seem unhappy in his response. ;) Your phrasing could suggest a tone of unreasonable expectations, and it appears bicker responded to that -- maybe.

    Anyway, +1 to all, and don't worry, be happy!
     
  10. Apr 23, 2010 #50 of 160
    atmuscarella

    atmuscarella Well-Known Member

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    Or TiVo could be successful in getting TV manufactures to embed TiVo software into the TVs.
     
  11. Apr 23, 2010 #51 of 160
    Stormspace

    Stormspace Electrocuted by TiVo

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    That's pretty much how it's been since the Home Media Option was released on the Series 2.(HME included) Since that time the only enhancements have been those that line TiVo's pockets rather than feature requests. New features have only been included with each generation of hardware.
     
  12. Apr 23, 2010 #52 of 160
    WizarDru

    WizarDru New Member

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    I didn't forget it, I didn't assume the two statements were linked directly. I didn't see anything else resembling a prediction about the Premiere except (and I would agree with you) that any improvements on the back-end, such as lowered power consumption (or as turned out, a revised interface using a different back-end technology, re:flash) would generally be viewed as not terribly impressive achievements to the consumer, regardless of how impressive they actually were from a technical standpoint.
     
  13. Apr 23, 2010 #53 of 160
    lrhorer

    lrhorer Active Member

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    It seems to me what so many people miss is that just because they want something, doesn't mean every one else does. If TiVo were to implement every single suggestion in the OP's "letter", I would recommend to everyone in sight they run screaming to get away from such a dog of a DVR. I purchased a Series I TiVo back in 1999. I liked it so much I bought one for my Sister for Christmas. I did not buy any Series II TiVos, and I never recommended to anyone they buy one. When the S3 came out, I bought it immediately, and before long I bought two more Series III class machines. I heartily recommnd it to many people who want a top notch DVR. Although I have yet to see any really relevant reviews of the S4, so far I see nothing to recommend it. Once I come across a truly useful review, I may change my mind.
     
  14. Apr 23, 2010 #54 of 160
    bicker

    bicker bUU

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    I'm glad, then, to have been able to clear that up. :up:
     
  15. Apr 23, 2010 #55 of 160
    lrhorer

    lrhorer Active Member

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    Wishing for anything always sets one up for disappointment. It also sets one up for fulfillment.

    As far as rating the release, how else would one judge it? If one has desires and they wind up being met, then one would ordinarily be pleased. If not then one is usually going to be disappointed.

    That's the nature of anticipation.
     
  16. Apr 23, 2010 #56 of 160
    lrhorer

    lrhorer Active Member

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    True, but then anyone who believes marketing hype deserves what they get.

    Well, not much. It's much better than average.

    I think it's way off base.

    I do definitely think it could have been better. To me, at least, it's not a let-down, though. I wasn't expectiong anything in the first place.

    Not from what I have seen.
     
  17. Apr 23, 2010 #57 of 160
    xboard07

    xboard07 New Member

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    He is making some points on how he feels. I don't see the melodrama at all. Tivo screwed up with the release of the Premiere. It is a largely unfinished product.


    Go carnivore
     
  18. Apr 23, 2010 #58 of 160
    angel35

    angel35 New Member

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    We all went for it or did we ???
     
  19. Apr 23, 2010 #59 of 160
    konakahuna

    konakahuna New Member

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    sounds to me like you're the one with the personal problems, friend.

    it's all about you. it always has been. it always will be.
     
  20. Apr 23, 2010 #60 of 160
    steve614

    steve614 what ru lookin at?

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    TiVo is following the Star Trek movie odd/even model.

    Series I -- Cool!
    Series II -- not so much.
    Series III -- AWESOME!
    Series IV -- Meh.
    Series V -- ???

    :p
     

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