I bought my first TiVo 11 years ago, and I loved it. Since then, I have bought something like 9 of them. I have even encouraged family, friends, employees, and co-workers to buy tens of them. But. . . . . .after a year of using it, I can say categorically that the Premiere is an absolutely dreadful, further step back from the wonderful consumer experience that we enjoyed with the first TiVo generation. Others have spoken eloquently to the Premiere's failures; I won't bother to repeat the laundry list here. However, what I would like to say is that TiVo the company is the most shockingly tone-deaf technology producer today. TiVo has not rolled out a significant improvement to my experience since the dual-tuner, and I am frankly stunned that they have the balls to release marketing-product update after marketing-product update to the service--while not updating and/or fixing the core service's issues. In fact, the core service is slower, harder to use, and definitely less fun than on that first TiVo I bought many years ago. So, I am done. As soon as this Premiere is dead, I will be jumping ship to something--anything--else. I also have cable DVRs; I know they are bad, but they are getting better--which is something I can't say about the TiVo service. And, even though the cable companies are appallingly bad at customer service, I have found in the past year that TiVo's customer service is just as bad. I frankly don't see any indication that TiVo cares about my business or about honoring either the implicit or explicit commitments that TiVo's management has made to Premiere customers over the past year. Why reward them with more business? Finally, I should say that I have loved dealing with Weaknees. They have been nothing but awesome. God help TiVo, if Weaknees ever decides to walk away and focus on another technology. . .