Amazon VOD dowload issues

Discussion in 'TiVo Premiere DVRs' started by Leslie D, May 25, 2010.

  1. diamar

    diamar New Member

    69
    0
    Oct 1, 2002
    Seattle, WA

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    I rented a movie yesterday from the Amazon web interface. It partially downloaded before causing a spontaneous restart of my TiVo Premiere. I then tried renting through the TiVo interface, and nothing is coming through.

    I've emailed Amazon customer service, but it definitely seems like something wrong with the Premiere's and Amazon right now.
     
  2. lujan

    lujan Active Member

    599
    26
    May 24, 2010
    I guess I was lucky the one time so far that I've rented a Amazon.com VOD movie because it worked like a charm. I was impressed with the 1080/24 video and the 5.1DD audio. I still have a credit with the site so I'll be downloading more but not sure when?
     
  3. baimo

    baimo Member

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    Mar 2, 2006
    NJ
    I have done amazon vod three times. Each time I needed to reboot the TiVo. Call amazon and have them re-Que the movie and reconnnect to TiVo service in network settings. Once the connection succesfully completes the vod starts downloading and works. Pia
     
  4. Goldwing2001

    Goldwing2001 Goldwing2001

    94
    3
    Sep 30, 2006
    Honolulu,...
    I downloaded an HD movie using Amazon last Saturday withour any problems. It started downloading about 2 minutes after I requested it.
     
  5. aaroncgi

    aaroncgi New Member

    132
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    Apr 13, 2010

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    That is correct, though we have only tried the two movies. :)

    Honestly, we probably would never have discovered this if Tivo had not given us a $10 Amazon VOD coupon. We don't really intend to pay for movies which we can get from Netflix at no extra charge. I did want to try out the HD movies though, since our projector can accept it.

    I'm currently trying disabling transfers then re-enabling them, we'll see how that goes. I don't think we want to go through the hassle to send our box off to Tivo, that would leave us completely without TV for as long as that takes, but worse things have happened I guess. We have a pretty big movie and TV show library. :)
     
  6. aaroncgi

    aaroncgi New Member

    132
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    Apr 13, 2010
    Just did this, and still no-go.
     
  7. aaronwt

    aaronwt UHD Addict

    23,289
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    Jan 31, 2002
    Northern...
    And you waited the minimum two hours that TiVo says you have to wait after making a change?
     
  8. Leslie D

    Leslie D New Member

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    Apr 5, 2010
    This means we both have the same issue. I have a tivo engineer working on it but I'm thinking I should just return my replacement box and keep my original that allows Amazon VOD. Like you, don't intend to dowload at all, and you are right, we wouldn't have realized the problem if they hadn't sent the free $10 but if Tivo is selling a product with a specific service, that service should work! It is the principal. I will keep you posted.
     
  9. aaroncgi

    aaroncgi New Member

    132
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    Apr 13, 2010
    Two hours before what? I waited after I unchecked the boxes and connected to the Tivo service, until the TivoToGo field on the System Information screen said i,i,i. Then I rechecked the boxes on Tivo.com and connected to the Tivo service several times until it said a,a,a. That's what I got from your instructions. If I was supposed to wait two hours after the TivoToGo field changed to i,i,i before rechecking the boxes on Tivo.com, then no, I didn't do that.

    Honestly this is getting to be just not worth my time. Yes, it does annoy me greatly that there's this feature which is supposed to work and doesn't, especially when it obviously works for others. So maybe I'll drop Tivo a line now and again. But since we never intend to pay for Amazon VOD, it's not a great loss to us.

    Now if it were Netflix which wasn't working, you can bet I'd be on the phone with them every night until they fixed it. :)

    Cheers!
     
  10. jacksonian

    jacksonian New Member

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    Nov 3, 2003
    North Carolina
    Just FYI, I had the Amazon download issue a couple of times, but it was months ago with my Series 3. I have downloaded 2 HD movies and 2 TV show episodes without a hitch with my Premiere XL. So I don't think it's a Premiere issue. And it's probably some odd communication error in the chain and that's why it's so hard for them to fix. Just my guess.
     
  11. bferrell

    bferrell Now in HD!

    129
    2
    Jun 22, 2005
    Cincinnati, OH
    I've been having issues with my S4 but not my S3's, it works fine if I got to Amazon.com to rent, but if I rent from the S4's screen it takes hours for it to start to download.

    B
     
  12. aaronwt

    aaronwt UHD Addict

    23,289
    1,163
    Jan 31, 2002
    Northern...
    Two hours is the minimum time the upper level tiVo tech told me to wait.(not really sure if it makes any difference as long as the status in the sys info screen has changed) He called me back after two hours to proceed with changing the settings on TiVo.com again. Then I had to wait at least two more hours. But it was already 11PM EDT so he said to call back the next day if it wasn't fine by the morning.
     
  13. sbq

    sbq New Member

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    Feb 5, 2010
    I had this problem was well, but only when I ordered through the Amazon website, ordering through the Tivo itself seemed fine. I also use amazon on my old Tivo Series 2 and never had problems.

    I unregistered my device with Amazon and re-registered it, then forced a network connection on my Tivo. I then went to the Amazon menu on the Tivo and started ordering some of the free content ... the episode I had ordered on the website that wasn't downloading started to download.
     
  14. sghrush

    sghrush Member

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    Mar 8, 2005
    California
    I tried to dl a sd how on 5/30/10. It took about 10 minutes for the download to start. It downloaded about 1/3 of the show then stopped. Then about an hour later, the dl restarted. My internet was working fine so there was no disruption from the ISP.
     
  15. aaronwt

    aaronwt UHD Addict

    23,289
    1,163
    Jan 31, 2002
    Northern...
    Sunday night I downloaded the two most recent episodes of Dr. Who in HD from Amazon VOD. The downloads started in 10 seconds, which is longer than normal, but I had no issues with it.
     
  16. milo

    milo New Member

    9
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    Feb 15, 2002
    Atlanta, GA
    Friday night I tried to download an HD movie (It's Complicated). Got the receipt from Amazon, but no download. On Sunday, I got around to calling Tivo tech support. They didn't know what was going on, but they transferred me to Amazon. Within 2 min of talking to them, the movie started downloading.
    I was impressed that it was 1080p, but it looks like that is common knowledge around here.
    Milo
     
  17. jonasro

    jonasro New Member

    7
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    Feb 15, 2002
    Had the same issue as Milo... Queued up a couple of rentals through the Tivo last night and nothing... Skipped the call to Tivo support and just called Amazon directly... He requeued the movies, I initiated a service download from the Tivo box and voila, a blue light... :)

    He said there were no obvious reasons why the downloads wouldn't have started on their own... Seems like a communication error buried somewhere...

    Net net, I think Tivo has the responsibility for figuring this out... It's a little alarming that they keep scratching their heads on this one...
     
  18. burgertoys

    burgertoys New Member

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    Mar 12, 2010
    I have this as an ongoing issue. My series 3 downloads without issues, but premiere never does it the first time without a trouble call. Definitely an issue TIVO needs to address.
     
  19. CubsWin

    CubsWin Member

    150
    2
    Mar 20, 2010
    I have had a couple problems with downloads. My girlfriend rented Dear John [HD] using the TiVo interface and there was an error in the download which caused it to not show up on my box, but Amazon showed that I had already downloaded it. I called them and asked them to re-queue the movie, but they just refunded the rental price instead. Then last week I purchased Season 1 of Breaking Bad [HD] and downloaded 4 of the episodes (1 at a time). 3 of the 4 episodes were fine, but the 4th froze about 20 minutes into playback and I couldn't get past that point. I tried deleting and re-downloading, but Amazon showed that I had already downloaded it to my TiVo and the option was grayed out, so I ended up just watching the last 30 minutes on my computer.
     
  20. aaroncgi

    aaroncgi New Member

    132
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    Apr 13, 2010
    Well folks, it seems our problem magically fixed itself! I have had no communication from Tivo since my last message, and was just thinking today, you know, I should probably call Tivo and see what they have been up to with our problem. So I get home, the blue light is lit on the Tivo, and it's downloading the movie we ordered in MAY. But the fun doesn't end there, oh no!

    Now granted, we have pretty slow internet, only 1.5 Mbps (only thing available), and we did order a HD movie, since hey, it's free. It's downloading about 14 minutes of the movie every hour. :) So it's going to take all night. Meanwhile, the internet to our computers is slower than the molasses in January. So we're watching some TV and I'm moving through the menus (only SD), and the Tivo freezes on a 'Please Wait...' screen. !!!!! That's the first time it's ever done that. It responds to the remote in the sense that the orange circle illuminates, but every function tried gives us the 'gong' sound of an invalid command and doesn't do anything. So far I've been waiting about an hour with no change.

    Since the blue light is still on and the internet is still painfully slow, I have to assume the movie is still downloading, so I'll just leave until tomorrow. Maybe it will unfreeze, maybe it won't, but hopefully we'll get the movie at any rate.
     

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