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Discussion in 'TiVo Premiere DVRs' started by comma splice, Apr 20, 2011.
You might try callin Tivo, they may give you one free... did me
Lifetime is tied to the box. You won't be able to do a TSN swap with a lifetimed Tivo.
I've done this a few times before. As long as it's the same TiVo model number they allow you to transfer service using the "Change Service Number" option.
I purchased the Amazon 49.99 special yesterday. There is no mention of the 19.99 price anywhere execept in a review. I went to the TIVO site and here are the payment plans.
2.1 For TiVo Premiere boxes purchased on or after January 31, 2011:
2.1.1 When purchasing a TiVo Premiere box and subscription at the same time directly from TiVo, you may select one of the following options:
(i) You may purchase a TiVo box and service bundle with
(a) a box fee of $99.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere box or $299.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere XL box and
(b) a monthly service fee of $19.99 a month with a one (1) year commitment (renews monthly after one year); or
.(ii) Existing customers may purchase a TiVo box and service bundle on a monthly basis with
(a) no upfront cost for the TiVo Premiere box (an instant savings of $299.99 off MSRP) and
(b) a monthly service fee of $19.99 a month with a two (2) year commitment (renews monthly after two years); or
.(iii) You may purchase a TiVo box at the full MSRP (no instant savings) and subscribe to the TiVo Service on a monthly basis for $12.95 a month with a one (1) year commitment (renews monthly after 1 year) or you may purchase a Product Lifetime Subscription (defined below) for a onetime fee of $399.
.2.1.2 When purchasing a TiVo Premiere box from a third party retailer at $99.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere box or $299.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere XL box, you may only subscribe to the TiVo Service on a monthly basis for $19.99 a month with a one (1) year commitment (renews monthly after one year).
.2.2 For all other TiVo boxes activated on or after January 31, 2011, you may subscribe to the TiVo Service on a monthly basis for $12.95 a month with a one (1) year commitment (renews monthly after 1 year), you may purchase an annual plan for one (1) year of TiVo Service for an upfront fee of $129, or you may purchase a Product Lifetime Subscription (defined below) for a onetime fee of $399.
I called TIVO and talked to them about this. They say that this falls under section 2.1.2. But I didn't pay $99 for the Tivo. Even amazon's current price is 81.78 today. So I think it should fall under section 2.2. 12.95 or 129 or 399. I went up the line to the supervisor but they wouldn't budge. They said it was a Tivo-Amazon problem. I told them it seemed to me to be between Tivo and me. I was looking at their payment plans and reasonably believed that the pricing should be per section 2.2. Hopefully, enough pressure can be brought to make them honor their own posted payment terms. Otherwise, it's going back to Amazon with a big rant to them also.
2.2 isn't worded as well as it could be, but the important part, from TiVo's POV is the "(includes an instant $200 savings off MSRP)". That's money TiVo is basically giving to Amazon than they need to recoup from you by charging the higher $20/month rate. (I don't know if the actual mechanism is a rebate from TiVo to Amazon for each unit sold or just selling the boxes to Amazon at below cost, but either way TiVo's out that money and want it back)
The fact that Amazon is willing to take another $8 - $50 bucks out of their share doesn't change the fact that TiVo discounted by $200 up front in exchange for higher monthly fees.
Yep, they should've said purchased 'at $99.99 MSRP' and 'at $299.99 MSRP', don't know which lawyer wrote that but it was dumb to put the exact prices in there.
I think that would have been equally ambiguous. From my read "at $99.99 MSRP" would only apply to boxes that were purchased at a full MSRP price of $99.99. A $49 box is neither purchased at $99.99 nor at MSRP. It would have failed on both criteria.
Clearly, they needed some clear way to differentiate between the discounted boxes and the non-discounted one. Sales price is not the way to do it. You can't tie it to dealer price either, as the consumer has no idea what the dealer paid.
'purchased from third party retailers on or after xx/xx/2010' would have probably been the best way to do it as that seems to be the terms they're enforcing.
I TOTALLY agree.
I knew the spirit of the sale would probably have Tivo expecting everybody spend $19.99 a month but it was not written on Amazon anywhere. Everyboy in this thread kept insisting but it just isn't there.
So, I agree Tivo probably should let Amazon purchasers select their plan, but in the end, you have to pay for their service, and it's up to them. It's not like you can have the box without the service.
But nowhere on the Amazon site does it mention a $200 discount off the MSRP. This looks like a loophole and Tivo should honor it until they change their payment plans and terms. It's not like they haven't changed them before. There are links to 4 or 5 different terms based on when your box was purchased.
"Monthly subscription required"
Pretty sure that is/was mentioned in the product description.
It arrived today. It will only accept the $19.99 / month plan. Tivo customer service said it is promotion pricing and not eligible for any other subscription plan. I am sending it back to Amazon. I'm out $11 bucks for the return shipping. Next time, I shall read the forum before I order.
On a sad note, my one Tivo HD is dying. I've had it about 18 months and all of the shows recorded last night are pixelated. It is not my Lifetime subscription unit so I guess I'm going to have to pull the trigger on another option quicker than I wanted to or replace the hard drive.
Yes monthly subscription required is listed but as a current subscriber my expectation was that I'd be eligible either for the $9.99 Multi Unit pricing or at worst the $12.95 monthly price if I couldn't get lifetime on it.
That isn't the real discussion. I KNOW that a monthly fee is required. The discussion is about how much that monthly fee is. 19.99 according to section 2.1.2 or 12.95 according to section 2.2.
Well that's easy to answer. It's 19.99. It shouldn't be, but it is.
Another Woot refurb on the way! Sucks for you and I don't understand why Tivo is not hammering third-party retailers (esp. Amazon) about this - the required $19.99 monthly sub should be clearly disclosed, and it's not. Perhaps they think it's better to keep deceiving customers, or their marketing folks are just as incompetent as their programmers.
But just because the next best thing comes along, doesn't mean that you'll necessarily want to spend more money to buy it. We had our S1s with lifetime for 6 1/2 years before we upgraded to S3s with lifetime and those are currently 4 1/4 years old (HD was the selling point for the S3s).
At least for us, there are currently no new features with the Premiere to persuade us to upgrade so we'll be waiting for the S5s to come out in a few years, but even then they'll have to have some feature that's worth the cost to upgrade.
You can try and switch TSN ("Change Service Number") from your dying MSD TiVo to the Premiere. If it's not lifetime it should allow you to transfer an existing subscription to the new unit.
If this is confirmed to work on these subsidized units please report it back here. Next time, if deal happens again, I will be all over it.
I can't see why it wouldn't, unless TiVo is maintaining some sort of database of serial numbers for all units produced after XX/XX/2011.
I could try and swap my TSN with my "surplus" Premiere, but I don't want to deactivate my existing Premiere, and then have problems swapping services back.