Amazon Instant app frozen

Discussion in 'TiVo Roamio DVRs' started by ghenry1111, Aug 21, 2015.

  1. ghenry1111

    ghenry1111 New Member

    13
    2
    Nov 21, 2014
    I started watching Amazon Instant yesterday. Today, the Amazon Instant app on my two month old Roamio does not work -- i start the app and I'm staring at a black screen. Don't get any buttons, movie titles, nothing.

    Other internet apps on Roamio work fine (e.g. Netflix, Youtube).

    Went through a reboot of Roamio and no change -- Amazon Instant still just gives me a black screen.

    Any idea how to diagnose and fix?

    I have looked through Amazon's help and did many Google searches... found nothing useful.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,184
    3,464
    Dec 7, 2012
    Ashland, PA...
    Same here. Something is broken. Still works on my Roku 3.

    Still works on my Premiere. Isn't that weird.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,184
    3,464
    Dec 7, 2012
    Ashland, PA...
    Working now.
     
  4. alleybj

    alleybj Member

    284
    10
    Dec 6, 2000
    atlanta, ga usa
    I had the same problem about 6pm eastern today. It worked on the third try, but black screen before that.
     
  5. KimHedrick

    KimHedrick Member

    76
    3
    Oct 12, 2014
    North...
    Not working for me now. All set to continue my binge of "The Wire" and all I get is a black screen. I've tried connecting at least three times. :mad:
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,184
    3,464
    Dec 7, 2012
    Ashland, PA...
    Still good.
     
  7. 59er

    59er TiVotee

    602
    28
    Mar 27, 2008
    New York, NY
    Black screen here -- multiple tries to launch app, and once using a watch now link for a specific show.
     
  8. caughey

    caughey Member

    323
    23
    May 26, 2007
    Orange County
    Amazon TiVo wasn't working here 10 minutes ago, but by the time I checked that it worked online and that YouTube worked on TiVo, it started working.
     
  9. Jwayfare

    Jwayfare New Member

    1
    0
    Aug 21, 2015
    All I get is a black screen when I try to start Amazon from my TiVo
     
  10. KimHedrick

    KimHedrick Member

    76
    3
    Oct 12, 2014
    North...
    It started working after I tried connecting at least 10 or 12 times.
     
  11. wjhendr

    wjhendr New Member

    2
    0
    Aug 21, 2015
    black screen and nothing else for Amazon Prime on Tivo

    rebooted and no change

    confirmed that network is working and that tivo service is connecting
     
  12. dcpmark

    dcpmark Member

    128
    5
    Feb 8, 2006
    Same here. I called Support....a known issue that started today. No ETA on fix.
     
  13. ghenry1111

    ghenry1111 New Member

    13
    2
    Nov 21, 2014
    It was TiVo support you called, yes? or was it amazon support?

    I was able to finish a movie this evening on Amazon Instant. But, I left the tv to my daughter, came back to try something else on Amazon Instant and NOTHING BUT BLACK again. Grrr. :mad:

    Hope these guys work into the weekend to get this fixed!
     
  14. kokishin

    kokishin Active Member

    445
    77
    Sep 9, 2014
    Silicon Valley
    Seems flaky.

    I tried it three times on my Roamio Pro. Went to black screen each time. Tried it on my Panasonic BD player. No problem accessing Amazon Instant Video. Then tried it for the fourth time on my Roamio Pro and I was able to access Amazon Instant Video.

    Tried it five more times without success.

    Very flaky.

    I was able to access Amazon on the 10th try. 11th try, no go.

    Flaky and a PITA.
     
    Last edited: Aug 22, 2015
  15. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    18
    May 14, 2007
    Paradise...
    Same here tonight but took about 6-7 times on and off a few times.
     
  16. skypros

    skypros Ex satellite dealer

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    57
    May 18, 2015
    Bend, Oregon
    Yesterday evening, I launched the Amazon app..... Black screen here also, I hit tivo, and relaunched it.... and it worked fine.

    Now it just goes to a black screen this morning.
     
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,184
    3,464
    Dec 7, 2012
    Ashland, PA...
    I wonder what is wrong. It fails on my Roamio and Premiere, but no problems with my Roku 3 or Sony TV.
     
  18. aegrumet

    aegrumet New Member

    1
    0
    Aug 22, 2015
    Had same problem until a few moments ago. Based on this thread, I tried launching Amazon, waiting for it to freeze, returning to Tivo central, and repeating. It worked on the 2nd try. Last night I probably did the same cycle 5 or 10 times without success -- it only worked this morning. HTH.
     
  19. caughey

    caughey Member

    323
    23
    May 26, 2007
    Orange County
    broken again here
     
  20. usc-fan

    usc-fan New Member

    42
    0
    Feb 4, 2015
    Charleston, SC
    Having this same problem. Who should contact. Seem to be a TiVo problem Amazon work on every thing else. Hate switching over to ps4 to watch stuff when everything set up with one pass. :mad:
     

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