ALL SDUI users: Collecting info on temporary lockout bug

Discussion in 'TiVo Premiere DVRs' started by crxssi, Jun 9, 2011.

Optional poll

  1. I primarily use the SDUI and have never seen the bug as described below

    27 vote(s)
    26.5%
  2. SDUI: I have seen the bug once or just a few times

    21 vote(s)
    20.6%
  3. SSDUI: I experience the bug regularly but less than once a week

    12 vote(s)
    11.8%
  4. SDUI: I experience the bug regularly, once or twice a week

    12 vote(s)
    11.8%
  5. SDUI: I experience the bug very often, more than 3 times/week or daily

    3 vote(s)
    2.9%
  6. I don't use or rarely use the SDUI

    27 vote(s)
    26.5%
  1. Jun 9, 2011 #1 of 34
    crxssi

    crxssi Veteran TiVo User

    2,795
    2
    Apr 5, 2010
    It is believed that if we can collect enough information about those having the SDUI temporary lockout problem (AKA "Stops Responding to Remote"), that we might be able to narrow down what is causing it. I will gather the info and then repost a summary after a few weeks or so. It is important to gather info from people who DO have the problem, as well as those who DO NOT!

    "The bug" is defined as: In the SDUI, there are times when the TiVo apparently freezes or locks up responding to the remote. It usually happens when the TiVo has been idle for a long time. When you press the buttons on your remote control, you can see the yellow light on the front of the TiVo blink, but it does not respond. It will often continue playing video and/or recording during the lockout, but sometimes it will go to a blank screen. If you stop pressing keys, it will usually recover and continue as normal after around 15 seconds to 15 minutes of being left alone. It might seem like the more keys you press, the longer it takes to recover.

    If you would like to participate, then please respond by quoting the NEXT message (#2) and responding after each "-->". If you have more than one TiVo, post separately for each one. Do not post more than once per TiVo you own. DO NOT post if you are not using the SDUI regularly or mostly- if you don't know what the "SDUI" is, you are probably not using it and should not respond!

    Please- no discussion in this thread, just info gathering. Thanks!
     
  2. Jun 9, 2011 #2 of 34
    crxssi

    crxssi Veteran TiVo User

    2,795
    2
    Apr 5, 2010
    Do you experience "the bug" (see above) on this TiVo? (y/n)-->
    -If yes, how often? (approx times per month)-->
    -Bug has happened whole time I have owned this unit (y/n)-->
    -Average time to recover from bug when left alone (min or sec)-->
    -Max recovery time you have seen (min)-->
    -Have you ever needed to power cycle to recover (y/n)-->
    -Have seen bug with blank/black screen during lockout (y/n)-->
    -Have seen bug with video playing back (y/n)-->
    -Have seen bug with frozen video/TV show on screen (y/n)-->
    -Have seen bug with full or partial menu showing (y/n)-->
    -Able to use http access to TiVo during lockout (y/n/don't know)-->
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->
    Serial number of your TiVo (very important info, replace/mask last two digits with "X"'s)-->
    Model (Reg or XL)-->
    How long have you used this exact TiVo (months)-->
    Antenna connected/used? (y/n)-->
    Cable TV connected? (y/n)-->
    -Cable TV provider name-->
    -Which state-->
    -Cable card? (y/n)-->
    -Tuning adapter? (y/n)-->
    --Brand of tuning adapter (if present)-->
    Internet type (DSL/Cable/Cell/Other)-->
    Slide/bluetooth remote? (y/n)-->
    Type of primary TV connection (HDMI/Component/Composite)-->
    Type of primary audio connection (HDMI/Optical/RCA)-->
    Use network/computer software with your TiVo (not ipad)(y/n)-->
    -Use TiVo Desktop? (y/n)-->
    -Use PyTiVo? (y/n)-->
    -Use StreamBaby (y/n)-->
    -Use other computer software with TiVo? (y/n)-->
    Which key is typically the first you press on remote after turning on TV?-->
     
  3. Jun 9, 2011 #3 of 34
    crxssi

    crxssi Veteran TiVo User

    2,795
    2
    Apr 5, 2010
    I will start it off with the two Premieres I have used. This is my current (second) Premiere:

    Do you experience "the bug" (see above) on this TiVo? (y/n)-->y
    -If yes, how often? (approx times per month)-->4
    -Bug has happened whole time I have owned this unit (y/n)-->y
    -Average time to recover from bug when left alone (min or sec)-->5
    -Max recovery time you have seen (min)-->12
    -Have you ever needed to power cycle to recover (y/n)-->n
    -Have seen bug with blank/black screen during lockout (y/n)-->y
    -Have seen bug with video playing back (y/n)-->y
    -Have seen bug with frozen video/TV show on screen (y/n)-->n
    -Have seen bug with full or partial menu showing (y/n)-->y
    -Able to use http access to TiVo during lockout (y/n/don't know)-->n
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->don't know
    Serial number of your TiVo (very important info, replace/mask last two digits with "X"'s)-->746-001-9022-44XX
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->6
    Antenna connected/used? (y/n)-->y
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->Cox
    -Which state-->VA
    -Cable card? (y/n)-->y
    -Tuning adapter? (y/n)-->y (but happened before TA also)
    --Brand of tuning adapter (if present)-->motorola
    Internet type (DSL/Cable/Cell/Other)-->cable
    Slide/bluetooth remote? (y/n)-->y
    Type of primary TV connection (HDMI/Component/Composite)-->hdmi
    Type of primary audio connection (HDMI/Optical/RCA)-->optical
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->n
    -Use PyTiVo? (y/n)-->y
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?-->TiVo
     
  4. Jun 9, 2011 #4 of 34
    crxssi

    crxssi Veteran TiVo User

    2,795
    2
    Apr 5, 2010
    This was my first Premiere:

    Do you experience "the bug" (see above) on this TiVo? (y/n)-->n
    -If yes, how often? (approx times per month)-->
    -Bug has happened whole time I have owned this unit (y/n)-->
    -Average time to recover from bug when left alone (min or sec)-->
    -Max recovery time you have seen (min)-->
    -Have you ever needed to power cycle to recover (y/n)-->
    -Have seen bug with blank/black screen during lockout (y/n)-->
    -Have seen bug with video playing back (y/n)-->
    -Have seen bug with frozen video/TV show on screen (y/n)-->
    -Have seen bug with full or partial menu showing (y/n)-->
    -Able to use http access to TiVo during lockout (y/n/don't know)-->
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->
    Serial number of your TiVo (very important info, replace/mask last two digits with "X"'s)-->746-001-9038-B2XX
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->3
    Antenna connected/used? (y/n)-->y
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->Cox
    -Which state-->VA
    -Cable card? (y/n)-->y
    -Tuning adapter? (y/n)-->n
    --Brand of tuning adapter (if present)-->
    Internet type (DSL/Cable/Cell/Other)-->cable
    Slide/bluetooth remote? (y/n)-->y
    Type of primary TV connection (HDMI/Component/Composite)-->hdmi
    Type of primary audio connection (HDMI/Optical/RCA)-->optical
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->n
    -Use PyTiVo? (y/n)-->y
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?-->TiVo
     
  5. Jun 9, 2011 #5 of 34
    rahnbo

    rahnbo Well-Known Member

    1,263
    37
    Sep 12, 2010
    Greenville, SC
    Premiere 1
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> y
    -If yes, how often? (approx times per month)--> 15
    -Bug has happened whole time I have owned this unit (y/n)--> y
    -Average time to recover from bug when left alone (min or sec)--> 10min minimum, reboot after about 15
    -Max recovery time you have seen (min)--> 20 minutes
    -Have you ever needed to power cycle to recover (y/n)--> y
    -Have seen bug with blank/black screen during lockout (y/n)--> n
    -Have seen bug with video playing back (y/n)--> y
    -Have seen bug with frozen video/TV show on screen (y/n)--> n
    -Have seen bug with full or partial menu showing (y/n)--> y
    -Able to use http access to TiVo during lockout (y/n/don't know)--> y
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->n/a
    Serial number of your TiVo (very important)--> 7480001903766XX
    Model (Reg or XL)--> XL
    How long have you used this exact TiVo (months)--> 12
    Antenna connected/used? (y/n)--> n
    Cable TV connected? (y/n)--> y
    -Cable TV provider name--> Brighthouse Central Florida
    -Which state--> FL
    -Cable card? (y/n)--> Y (SA)
    -Tuning adapter? (y/n)--> Y
    --Brand of tuning adapter (if present)--> Cisco STA 1520
    Internet type (DSL/Cable/Cell/Other)--> Started with 10mbit RR, Upgraded to RR 40mbit (didn't seem to change anything to do with Tivo)
    Slide/bluetooth remote? (y/n)--> N
    Type of primary TV connection (HDMI/Component/Composite)--> HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->Optical
    Use network/computer software with your TiVo (not ipad)(y/n)-->y just to browse the internal web server very rarely
    -Use TiVo Desktop? (y/n)-->y
    -Use PyTiVo? (y/n)-->n
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?--> Turn on power with Tivo remote and notice its already locked up. Aside from that I'll usually try the Tivo button then just wait it out or reboot. Sometimes the Tivo locks up in the middle of normal useage after hitting the Tivo button.
     
  6. Jun 9, 2011 #6 of 34
    rahnbo

    rahnbo Well-Known Member

    1,263
    37
    Sep 12, 2010
    Greenville, SC
    Premiere 2

    Do you experience "the bug" (see above) on this TiVo? (y/n)--> y
    -If yes, how often? (approx times per month)--> 15
    -Bug has happened whole time I have owned this unit (y/n)--> y
    -Average time to recover from bug when left alone (min or sec)--> 10min, reboot after 15
    -Max recovery time you have seen (min)--> 20 minutes
    -Have you ever needed to power cycle to recover (y/n)--> y
    -Have seen bug with blank/black screen during lockout (y/n)--> n
    -Have seen bug with video playing back (y/n)--> y
    -Have seen bug with frozen video/TV show on screen (y/n)--> n
    -Have seen bug with full or partial menu showing (y/n)--> y
    -Able to use http access to TiVo during lockout (y/n/don't know)--> y
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->n/a
    Serial number of your TiVo (very important)--> 7480001903767XX
    Model (Reg or XL)--> XL
    How long have you used this exact TiVo (months)--> 12
    Antenna connected/used? (y/n)--> n
    Cable TV connected? (y/n)--> y
    -Cable TV provider name--> Brighthouse Central Florida
    -Which state--> FL
    -Cable card? (y/n)--> Y (SA)
    -Tuning adapter? (y/n)--> Y
    --Brand of tuning adapter (if present)--> Cisco STA 1520
    Internet type (DSL/Cable/Cell/Other)--> Started with 10mbit RR, Upgraded to RR 40mbit (didn't seem to change anything to do with Tivo)
    Slide/bluetooth remote? (y/n)--> N
    Type of primary TV connection (HDMI/Component/Composite)--> HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->Optical
    Use network/computer software with your TiVo (not ipad)(y/n)-->y just to browse the internal web server, very rare
    -Use TiVo Desktop? (y/n)-->y
    -Use PyTiVo? (y/n)-->n
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?--> Turn on power with Tivo remote and notice its already locked up. Aside from that I'll usually try the Tivo button then just wait it out or reboot. Although the lockup occurs at TV power up sometimes Usually it occurs during normal use after pressing the Tivo button (Goes to blank animated green screen)
     
  7. xekester

    xekester New Member

    40
    0
    Nov 10, 2005

    The most serious lockups seem to occur when attempting to use the Tivo after a long period of non-use e.g. overnight, but has happened at other random intervals as well. In the case of the overnight lockups, it stops responding to the remote immediately on first use of the Tivo button (with yellow light blinking in response to commands). I have trained myself to stop pressing additional buttons while I wait. After waiting up to 20 minutes (though 3-5 minutes is the average), it starts responding but then sometimes locks up a second time after which there is no recovery, neccessitating a reboot.

    Xekester
     
  8. JACKASTOR

    JACKASTOR Active Member

    777
    135
    May 26, 2011
    ONTARIO,...
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> n
    -If yes, how often? (approx times per month)--> 0
    -Bug has happened whole time I have owned this unit (y/n)-->na
    -Average time to recover from bug when left alone (min or sec)--> na
    -Max recovery time you have seen (min)-->na
    -Have you ever needed to power cycle to recover (y/n)--> n
    -Have seen bug with blank/black screen during lockout (y/n)-->n
    -Have seen bug with video playing back (y/n)--> n
    -Have seen bug with frozen video/TV show on screen (y/n)-->n
    -Have seen bug with full or partial menu showing (y/n)-->n
    -Able to use http access to TiVo during lockout (y/n/don't know)-->na
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->na
    Serial number of your TiVo (very important)-->this is the same number as my service number so ill only provide the last 4 digits. 746-00019045-xxxx
    Model (Reg or XL)-->reg premiere
    How long have you used this exact TiVo (months)-->2 months
    Antenna connected/used? (y/n)-->y
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->cogeco
    -Which state-->ontario canada
    -Cable card? (y/n)-->y motorola m-card
    -Tuning adapter? (y/n)-->n
    --Brand of tuning adapter (if present)-->n
    Internet type (DSL/Cable/Cell/Other)-->cable and cell on occasion via iphone tether
    Slide/bluetooth remote? (y/n)-->n
    Type of primary TV connection (HDMI/Component/Composite)-->HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->HDMI
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->y
    -Use PyTiVo? (y/n)-->n
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?-->use a logictech harmony it is programed to turn tivo on by tivo button and initiates standby when turned off.

    __________________
    Series 1-> Series 2-> DirecTiVo HD-> TiVo HD-> TiVo Premiere
     
  9. moyekj

    moyekj Well-Known Member

    12,131
    796
    Jan 23, 2006
    Mission...
    "LR Premiere"
    Do you experience "the bug" (see above) on this TiVo? (y/n)-->y
    -If yes, how often? (approx times per month)-->4
    -Bug has happened whole time I have owned this unit (y/n)-->y
    -Average time to recover from bug when left alone (min or sec)-->10+ minutes
    -Max recovery time you have seen (min)-->18
    -Have you ever needed to power cycle to recover (y/n)-->y
    -Have seen bug with blank/black screen during lockout (y/n)-->y
    -Have seen bug with video playing back (y/n)-->y
    -Have seen bug with frozen video/TV show on screen (y/n)-->n
    -Have seen bug with full or partial menu showing (y/n)-->y
    -Able to use http access to TiVo during lockout (y/n/don't know)-->y
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->don't know
    Serial number of your TiVo (very important)-->746-001-904C-xxxx
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->9
    Antenna connected/used? (y/n)-->n
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->Cox
    -Which state-->CA
    -Cable card? (y/n)-->y
    -Tuning adapter? (y/n)-->y
    --Brand of tuning adapter (if present)-->motorola
    Internet type (DSL/Cable/Cell/Other)-->cable
    Slide/bluetooth remote? (y/n)-->n
    Type of primary TV connection (HDMI/Component/Composite)-->component
    Type of primary audio connection (HDMI/Optical/RCA)-->stereo
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->n
    -Use PyTiVo? (y/n)-->n
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->y (kmttg)
    Which key is typically the first you press on remote after turning on TV?-->TiVo
     
  10. moyekj

    moyekj Well-Known Member

    12,131
    796
    Jan 23, 2006
    Mission...
    "Premiere"
    Do you experience "the bug" (see above) on this TiVo? (y/n)-->y
    -If yes, how often? (approx times per month)-->4
    -Bug has happened whole time I have owned this unit (y/n)-->y
    -Average time to recover from bug when left alone (min or sec)-->10+ minutes
    -Max recovery time you have seen (min)-->16
    -Have you ever needed to power cycle to recover (y/n)-->y
    -Have seen bug with blank/black screen during lockout (y/n)-->y
    -Have seen bug with video playing back (y/n)-->y
    -Have seen bug with frozen video/TV show on screen (y/n)-->n
    -Have seen bug with full or partial menu showing (y/n)-->y
    -Able to use http access to TiVo during lockout (y/n/don't know)-->y
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->don't know
    Serial number of your TiVo (very important)-->746-001-9035-xxxx
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->6
    Antenna connected/used? (y/n)-->n
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->Cox
    -Which state-->CA
    -Cable card? (y/n)-->y
    -Tuning adapter? (y/n)-->y
    --Brand of tuning adapter (if present)-->motorola
    Internet type (DSL/Cable/Cell/Other)-->cable
    Slide/bluetooth remote? (y/n)-->n
    Type of primary TV connection (HDMI/Component/Composite)-->component
    Type of primary audio connection (HDMI/Optical/RCA)-->stereo
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->n
    -Use PyTiVo? (y/n)-->n
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->y (kmttg)
    Which key is typically the first you press on remote after turning on TV?-->TiVo
     
  11. PedjaR

    PedjaR Member

    201
    2
    Jan 4, 2010
    Cary, NC
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> y
    -If yes, how often? (approx times per month)--> 3
    -Bug has happened whole time I have owned this unit (y/n)--> y
    -Average time to recover from bug when left alone (min or sec)--> 5
    -Max recovery time you have seen (min)--> 15
    -Have you ever needed to power cycle to recover (y/n)--> y
    -Have seen bug with blank/black screen during lockout (y/n)--> y
    -Have seen bug with video playing back (y/n)--> y
    -Have seen bug with frozen video/TV show on screen (y/n)--> n
    -Have seen bug with full or partial menu showing (y/n)--> y
    -Able to use http access to TiVo during lockout (y/n/don't know)--> d
    -Able to use use ipad app to access during lockoput (y/n/don't know)--> d
    Serial number of your TiVo (very important)--> 748-0001-9025-xxxx
    Model (Reg or XL)--> XL
    How long have you used this exact TiVo (months)--> 9
    Antenna connected/used? (y/n)--> n
    Cable TV connected? (y/n)--> y
    -Cable TV provider name--> Time Warner
    -Which state--> NC
    -Cable card? (y/n)--> y
    -Tuning adapter? (y/n)--> y
    --Brand of tuning adapter (if present)--> Cisco
    Internet type (DSL/Cable/Cell/Other)--> Cable
    Slide/bluetooth remote? (y/n)--> n
    Type of primary TV connection (HDMI/Component/Composite)--> HDMI
    Type of primary audio connection (HDMI/Optical/RCA)--> Optical
    Use network/computer software with your TiVo (not ipad)(y/n)--> n
    -Use TiVo Desktop? (y/n)--> n
    -Use PyTiVo? (y/n)--> n
    -Use StreamBaby (y/n)--> n
    -Use other computer software with TiVo? (y/n)--> n
    Which key is typically the first you press on remote after turning on TV?--> left arrow
    ==========
    Frequency depended on whether or not I used Tivo button (lower when I did not use it).
    Gave up on SDUI a couple of months ago because of this bug (so used SDUI about 7 months with the bug); temporarily switched back due to 14.8 fiasco, got the bug same day; switched back after 14.8U.
     
  12. L David Matheny

    L David Matheny Active Member

    1,632
    6
    Jan 29, 2011
    SE Ohio
    OTA only. Have had mostly 14.7, then 14.8, now 14.8.U2. I had a glitch once in the HDUI with 14.8.U2, but the SDUI has been good for me.
     
  13. jonja

    jonja New Member

    80
    0
    Feb 22, 2007
    Do you experience "the bug" (see above) on this TiVo? (y/n)-->y
    -If yes, how often? (approx times per month)-->6
    -Bug has happened whole time I have owned this unit (y/n)-->y
    -Average time to recover from bug when left alone (min or sec)-->10
    -Max recovery time you have seen (min)-->20
    -Have you ever needed to power cycle to recover (y/n)-->y
    -Have seen bug with blank/black screen during lockout (y/n)-->n
    -Have seen bug with video playing back (y/n)-->y
    -Have seen bug with frozen video/TV show on screen (y/n)-->n
    -Have seen bug with full or partial menu showing (y/n)-->n
    -Able to use http access to TiVo during lockout (y/n/don't know)-->n
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->n
    Serial number of your TiVo (very important)-->746-0011-9046-XXXX
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->3.5
    Antenna connected/used? (y/n)-->n
    Cable TV connected? (y/n)-->y
    -Cable TV provider name-->charter
    -Which state-->CT
    -Cable card? (y/n)-->y
    -Tuning adapter? (y/n)-->y
    --Brand of tuning adapter (if present)-->Cisco
    Internet type (DSL/Cable/Cell/Other)-->cable
    Slide/bluetooth remote? (y/n)-->n
    Type of primary TV connection (HDMI/Component/Composite)-->hdmi
    Type of primary audio connection (HDMI/Optical/RCA)-->hdmi
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->y
    -Use PyTiVo? (y/n)-->y
    -Use StreamBaby (y/n)-->y
    -Use other computer software with TiVo? (y/n)-->y
    Which key is typically the first you press on remote after turning on TV?-->TiVo icon


    Frequency is extrapolated because I have just given up on the sdui and am using the sluggish hdui, which while my family dislikes it, has only exhibited this bug once with the original 14.8 rollout (gone again with 14.8u2). What saved my bacon with 14.8 was my iPad app, which I didn't have a couple of months ago when I was still using the sdui...I have no idea whether my iPad could have saved me similar heartache with the sdui bug--- I only had a wifi remote then that didn't respond but then again the wifi remote on my iPad app didn't respond either with 14.8, it was the My Shows list that continued to work on the iPad.
     
  14. atmuscarella

    atmuscarella Well-Known Member

    6,939
    606
    Oct 11, 2005
    Rochester NY
    On my Premiere:

    Do you experience "the bug" (see above) on this TiVo? (y/n)-->n
    -If yes, how often? (approx times per month)-->
    -Bug has happened whole time I have owned this unit (y/n)-->
    -Average time to recover from bug when left alone (min or sec)-->
    -Max recovery time you have seen (min)-->
    -Have you ever needed to power cycle to recover (y/n)-->
    -Have seen bug with blank/black screen during lockout (y/n)-->
    -Have seen bug with video playing back (y/n)-->
    -Have seen bug with frozen video/TV show on screen (y/n)-->
    -Have seen bug with full or partial menu showing (y/n)-->
    -Able to use http access to TiVo during lockout (y/n/don't know)-->
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->
    Serial number of your TiVo (very important)-->746-0001-XXXX-XXXX
    Model (Reg or XL)-->reg
    How long have you used this exact TiVo (months)-->6
    Antenna connected/used? (y/n)-->y
    Cable TV connected? (y/n)-->N
    -Cable TV provider name-->
    -Which state-->NY
    -Cable card? (y/n)-->n
    -Tuning adapter? (y/n)-->n
    --Brand of tuning adapter (if present)-->
    Internet type (DSL/Cable/Cell/Other)-->DSL
    Slide/bluetooth remote? (y/n)-->N
    Type of primary TV connection (HDMI/Component/Composite)-->HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->HDMI
    Use network/computer software with your TiVo (not ipad)(y/n)-->y
    -Use TiVo Desktop? (y/n)-->n
    -Use PyTiVo? (y/n)-->y - very rarely
    -Use StreamBaby (y/n)-->n
    -Use other computer software with TiVo? (y/n)-->n
    Which key is typically the first you press on remote after turning on TV?-->TiVo

    One other things of note are:
    1. I routinely restart my TiVos
    2. Software version is: 14.8.U2-01-3-746
    3. Internal Drive has been upgrade to 2TB and I do not have an external drive

      Thanks,
     
  15. Noodles168

    Noodles168 New Member

    10
    0
    May 25, 2011
    NE PA
    Do you experience "the bug" (see above) on this TiVo? (y/n)-->Y
    -If yes, how often? (approx times per month)-->4 (IN 3 WEEKS)
    -Bug has happened whole time I have owned this unit (y/n)-->Y 3 WKS)
    -Average time to recover from bug when left alone (min or sec)-->10 MIN
    -Max recovery time you have seen (min)-->REBOOT
    -Have you ever needed to power cycle to recover (y/n)--> Y
    -Have seen bug with blank/black screen during lockout (y/n)--> N
    -Have seen bug with video playing back (y/n)--> Y
    -Have seen bug with frozen video/TV show on screen (y/n)--> Y
    -Have seen bug with full or partial menu showing (y/n)-->Y
    -Able to use http access to TiVo during lockout (y/n/don't know)-->DN
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->DN
    Serial number of your TiVo (very important)-->7480001905XXX
    Model (Reg or XL)-->XL
    How long have you used this exact TiVo (months)-->3 WKS
    Antenna connected/used? (y/n)-->N
    Cable TV connected? (y/n)-->Y
    -Cable TV provider name-->BLUE RIDGE
    -Which state-->PA
    -Cable card? (y/n)-->Y
    -Tuning adapter? (y/n)-->Y
    --Brand of tuning adapter (if present)-->CISCO
    Internet type (DSL/Cable/Cell/Other)-->CABLE
    Slide/bluetooth remote? (y/n)-->N
    Type of primary TV connection (HDMI/Component/Composite)-->HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->HDMI
    Use network/computer software with your TiVo (not ipad)(y/n)-->N
    -Use TiVo Desktop? (y/n)-->Y
    -Use PyTiVo? (y/n)-->N
    -Use StreamBaby (y/n)-->N
    -Use other computer software with TiVo? (y/n)-->N
    Which key is typically the first you press on remote after turning on TV?-->CHANNEL #
     
  16. ascuser

    ascuser Member

    53
    0
    Oct 16, 2007
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> Y
    -If yes, how often? (approx times per month)--> 4 times in 3 months
    -Bug has happened whole time I have owned this unit (y/n)--> N
    -Average time to recover from bug when left alone (min or sec)--> 3-4 minutes
    -Max recovery time you have seen (min)-->4
    -Have you ever needed to power cycle to recover (y/n)--> N
    -Have seen bug with blank/black screen during lockout (y/n)--> N
    -Have seen bug with video playing back (y/n)--> N
    -Have seen bug with frozen video/TV show on screen (y/n)-->N
    -Have seen bug with full or partial menu showing (y/n)-->N
    -Able to use http access to TiVo during lockout (y/n/don't know)-->DK
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->DK
    Serial number of your TiVo (very important info, replace/mask last two digits with "X")-->N/A
    Model (Reg or XL)-->REG
    How long have you used this exact TiVo (months)-->13
    Antenna connected/used? (y/n)--> N
    Cable TV connected? (y/n)-->Y
    -Cable TV provider name-->COMCAST
    -Which state-->MA
    -Cable card? (y/n)-->Y
    -Tuning adapter? (y/n)-->N
    --Brand of tuning adapter (if present)-->
    Internet type (DSL/Cable/Cell/Other)-->CABLE
    Slide/bluetooth remote? (y/n)-->N
    Type of primary TV connection (HDMI/Component/Composite)-->HDMI
    Type of primary audio connection (HDMI/Optical/RCA)-->NONE
    Use network/computer software with your TiVo (not ipad)(y/n)-->Y
    -Use TiVo Desktop? (y/n)-->N
    -Use PyTiVo? (y/n)-->Y
    -Use StreamBaby (y/n)-->N
    -Use other computer software with TiVo? (y/n)-->N
    Which key is typically the first you press on remote after turning on TV?-->
    TIVO

    Always happened at the first key press in the morning after being idle for a long period. Hasn't happened in about 3 weeks now.
     
  17. BigJimOutlaw

    BigJimOutlaw Well-Known Member

    3,299
    644
    Mar 21, 2004
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> Y
    -If yes, how often? (approx times per month)--> about 1x a month
    -Bug has happened whole time I have owned this unit (y/n)--> Y
    -Average time to recover from bug when left alone (min or sec)--> 5 minutes
    -Max recovery time you have seen (min)--> 5+ minutes
    -Have you ever needed to power cycle to recover (y/n)--> N
    -Have seen bug with blank/black screen during lockout (y/n)--> N
    -Have seen bug with video playing back (y/n)--> Y
    -Have seen bug with frozen video/TV show on screen (y/n)--> N
    -Have seen bug with full or partial menu showing (y/n)--> N
    -Able to use http access to TiVo (y/n/don't know)--> don't know
    -Able to use use ipad app to access (y/n/don't know)--> don't know
    Serial number of your TiVo --> 74600019023F5xx
    Model (Reg or XL)--> Reg
    How long have you used this exact TiVo (months)--> 15
    Antenna connected/used? (y/n)--> N
    Cable TV connected? (y/n)--> Y
    -Cable TV provider name--> Verizon Fios
    -Which state--> PA
    -Cable card? (y/n)--> Y
    -Tuning adapter? (y/n)--> N
    --Brand of tuning adapter (if present)--> n/a
    Internet type --> Cable/Fiber. Using Tivo 'G' wireless adapter.
    Slide/bluetooth remote? (y/n)--> N
    Type of primary TV connection --> HDMI
    Type of primary audio connection (HDMI/Optical/RCA)--> HDMI
    Use network/computer software with your TiVo (not ipad)(y/n)--> Y
    -Use TiVo Desktop? (y/n)--> N
    -Use PyTiVo? (y/n)--> Y
    -Use StreamBaby (y/n)--> N
    -Use other computer software with TiVo? (y/n)--> N
    Which key is typically the first you press on remote after turning on TV?--> Tivo

    Wasn't asked, but I'm using the Tivo G wireless adapter. As others have pointed out, it appears to happen on the initial button press after a duration of non-use (overnight, home from work, etc).
     
  18. AZrob

    AZrob Member

    306
    12
    Mar 31, 2002
    Phoenix, AZ
    I have one XL:
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> y
    -If yes, how often? (approx times per month)--> 4
    -Bug has happened whole time I have owned this unit (y/n)--> y
    -Average time to recover from bug when left alone (min or sec)--> 8 min
    -Max recovery time you have seen (min)--> 8 min
    -Have you ever needed to power cycle to recover (y/n)--> n
    -Have seen bug with blank/black screen during lockout (y/n)--> n
    -Have seen bug with video playing back (y/n)--> y
    -Have seen bug with frozen video/TV show on screen (y/n)--> n
    -Have seen bug with full or partial menu showing (y/n)--> y
    -Able to use http access to TiVo during lockout (y/n/don't know)--> don't know
    -Able to use use ipad app to access during lockoput (y/n/don't know)--> don't know
    Serial number of your TiVo (very important info, replace/mask last two digits with "X"'s)--> 748-0001-9050-27XX
    Model (Reg or XL)--> XL
    How long have you used this exact TiVo (months)--> 2
    Antenna connected/used? (y/n)--> n
    Cable TV connected? (y/n)--> y
    -Cable TV provider name--> Cox
    -Which state--> AZ
    -Cable card? (y/n)--> y
    -Tuning adapter? (y/n)--> y
    --Brand of tuning adapter (if present)--> Cisco
    Internet type (DSL/Cable/Cell/Other)--> Cable
    Slide/bluetooth remote? (y/n)--> y
    Type of primary TV connection (HDMI/Component/Composite)--> Component
    Type of primary audio connection (HDMI/Optical/RCA)--> Optical
    Use network/computer software with your TiVo (not ipad)(y/n)--> yes
    -Use TiVo Desktop? (y/n)--> y
    -Use PyTiVo? (y/n)-->y
    -Use StreamBaby (y/n)--> y
    -Use other computer software with TiVo? (y/n)--> n
    Which key is typically the first you press on remote after turning on TV?--> Tivo button
     
  19. kturcotte

    kturcotte Active Member

    1,160
    0
    Dec 8, 2002
    Portland, ME
    Do you experience "the bug" (see above) on this TiVo? (y/n)--> Y
    -If yes, how often? (approx times per month)--> 15 or so
    -Bug has happened whole time I have owned this unit (y/n)--> Since 14.7
    -Average time to recover from bug when left alone (min or sec)-->10 mins
    -Max recovery time you have seen (min)-->25 Mins
    -Have you ever needed to power cycle to recover (y/n)-->N
    -Have seen bug with blank/black screen during lockout (y/n)-->N
    -Have seen bug with video playing back (y/n)-->N
    -Have seen bug with frozen video/TV show on screen (y/n)-->N
    -Have seen bug with full or partial menu showing (y/n)-->N
    -Able to use http access to TiVo during lockout (y/n/don't know)-->Don't Know
    -Able to use use ipad app to access during lockoput (y/n/don't know)-->Don't Know
    Serial number of your TiVo (very important info, replace/mask last two digits with "X"'s)--> 746-0001-904A-FBXX
    Model (Reg or XL)-->Reg
    How long have you used this exact TiVo (months)-->11
    Antenna connected/used? (y/n)-->Y
    Cable TV connected? (y/n)-->Y
    -Cable TV provider name-->Time Warner
    -Which state-->ME
    -Cable card? (y/n)-->Y
    -Tuning adapter? (y/n)-->Y
    --Brand of tuning adapter (if present)-->Cisco STA1520
    Internet type (DSL/Cable/Cell/Other)--> Cable Direct Cat6 Connection
    Slide/bluetooth remote? (y/n)--> Y with USB Extension Cable
    Type of primary TV connection (HDMI/Component/Composite)-->
    Type of primary audio connection (HDMI/Optical/RCA)-->HDMI and RCA
    Use network/computer software with your TiVo (not ipad)(y/n)-->Y
    -Use TiVo Desktop? (y/n)-->Y
    -Use PyTiVo? (y/n)-->N
    -Use StreamBaby (y/n)-->N
    -Use other computer software with TiVo? (y/n)-->N
    Which key is typically the first you press on remote after turning on TV?-->Tivo
     
  20. jleonar1

    jleonar1 New Member

    11
    0
    Jan 19, 2003
    Tivo
     

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