@TiVo_Ted, I'm calling your attention to this explicitly, as one of the reasons I'm canceling my TiVo service (I pay monthly) on one of my DVR's is an issue I reported here, that you promised to look into, and hasn't been responded to at all since (thumb buttons not working in lists on hydra.) My cable provider is comcast and I get the choice between a "free" cablecard rental or a "free" X1 DVR. I've used the cablecard and also pay TiVo $12.99/month for their service. Up until very recently, that extra cost was worth it for the things that TiVo offered which made it better than a simple DVR. The most important of those "extra things" for me is suggestions. The luxury of not having to record every episode of my favorite shows, but being assured of having at least a few episodes floating in the Suggestions has always made TiVo wonderful. With Hydra, all that changed. Now, my "suggestions" list is filled with over 1500 things that aren't in any way related to shows I actually like. In fact, the more cartoons I give thumbs DOWN to, the more TiVo seems to be recording as suggestions. It also seems to really like recording news/talk shows and westerns (both of which I've given lots of thumbs down to.) Added to that, the current "hydra" software makes it VERY difficult to give any thumbs up or down to shows, because the thumb buttons no longer work most lists! Instead of scrolling through the suggestions list tapping the thumbs up/down buttons to mark shows I know I like or don't like, I have to actually start watching the show to give it a thumb! I think the final straw was TiVo's "award winning customer support" (which might actually rival Comcast for being bad.) Reporting the "thumbs" issue, I got an email response (after several days) with PDF attachments describing how to reboot my TiVo and how to use suggestions. I responded that TiVo should actually read my issue as this is a problem with the software that rebooting won't help, and that I'm actually quite fluent with suggestions. They responded several days later with the EXACT SAME CANNED RESPONSE I got the first time. Finally, the third response suggested that the software is working properly but that I could make a suggestion to change it. (If it helps, the case number is/was 07928263.) Really? I get that level of customer support for free with comcast.