after 9.4update, can't use TiVoHD with dvr expander

Discussion in 'TiVo Series3 HDTV DVRs' started by dubluv, Aug 4, 2008.

  1. Aug 26, 2008 #81 of 105
    JWThiers

    JWThiers Smartypants

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    Cocoa, Florida

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    Actually, I only think you are part right on this point. I don't need another widget to get flowers delivered or buy movie tickets, BUT, if it is video content delivery (i.e. Unbox, YouTube, Video Podcast, TivoCast, Viewing pictures, etc.) to your TV, I think it is a logical extention. I use Unbox a couple of times a month and watch a number of TivoCasts weekly.

    Personally, I haven't ever had a problem with my tivo (unless I caused it). What do I mean by that? I have only had an THD for about 6 months and had zero problems that was specifically tivo's fault. I had a few problems with my CC's and channel lineup issues but I blame them on BHN and those problems are not a problem anymore. But I did have a DirecTV w/tivo for a number of years and any problem I encountered were a result of having hacked to enable networking and generally that only happened if I futzed with something too much, but again , my fault and I fixed those problems. As long as tivo doesn't sacrifice its basic functionality adding a few features I probably won't use (streaming music, youtube, flowers) doesn't bother me. And like I said at the begining of this paragraph, I haven't had any problems, sooo.....
     
  2. Aug 27, 2008 #82 of 105
    elsteve

    elsteve New Member

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    Sep 14, 2005
    I'm giving up. Two My DVR Expanders and two different SATA cables (whatever was reccomended in the FAQ) and I still have continual reboots of my Tivo HD.

    Anybody want my DVR Expander? The limited warranty is good until 12/12(?). It's yours for $120, including shipping.
     
  3. Aug 27, 2008 #83 of 105
    rifleman69

    rifleman69 Member

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    Why would someone want a used DVR expander for $120 when you can get a brand new one for about $10-15 more?
     
  4. Aug 27, 2008 #84 of 105
    elsteve

    elsteve New Member

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    Sep 14, 2005
    It is brand new - well, almost new. Been plugged in once. Then unplugged. I've had it for...2 days now...
     
  5. Aug 28, 2008 #85 of 105
    davemcs

    davemcs New Member

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    Nov 18, 2003

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    I had the same issue..with both the existing DVR-E AND and brand new spare. THD kept rebooting after 9.4 loaded. Fixed it by replacing the internal drive...used a 500GB drive and all is right in my Tivo world now.
     
  6. Aug 28, 2008 #86 of 105
    janry

    janry New Member

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    Will an internally upgraded THD accept a DVR Expander? It would be nice if it did.
     
  7. Aug 28, 2008 #87 of 105
    ZigZagZiggin

    ZigZagZiggin New Member

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    Nov 27, 2007
    My Tivo HD and my "My DVR Expander" has been working flawlessly up until yesterday. I accidently unplugged the Expander while the Tivo was powered on, and then rebooted the Tivo without the expander connected. Everytime I tried to reboot with everything connected, it doesn't recognize my expander drive. Is this because of me disconnecting it at the wrong time? Now that it was disconnected, is there no way to recover my recorded programs? Will divorcing and "re-marrying" the drive most likely get it working again (obviously minus my recorded programs)?

    After a drive is divorced, can it be married again? Obviously I would be losing all my recordings (which I think are now lost anyway), but will it still be formatted so it can be used with the Tivo again?
     
  8. Aug 29, 2008 #88 of 105
    davemcs

    davemcs New Member

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    Nov 18, 2003

    You would need to have the new internal drive and the DVR-E "married". Weaknees said they could do it for me but I opted to sell off my DVR-E and keep the one internal drive
     
  9. Aug 29, 2008 #89 of 105
    mchief

    mchief Morey

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    Sep 10, 2005
    Alexandria, VA
    One of the cats disconnected the Expander, and Tivo rebooted. At the divorce screen, I plugged the plug and reconnected. Rebooted and everything works fine. If you did not divorce the Expander, it should work. Also after divorce, you should be able to reconnect and it should work as a new Expander would.
     
  10. Aug 29, 2008 #90 of 105
    Big Boy Laroux

    Big Boy Laroux Member

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    Oct 10, 2006
    Add another person to the list. My DVR Expander is now shot. Started with frequent freezes and reboots shortly after the 9.4 upgrade (really got more frequent when watching the olympics). It then rebooted and hung at the "Welcome, Powering Up" screen. I was actually out of town when it happened - my wife said it stayed on there all day. So I get back and try to reset the TiVo - it will only get somewhere if i disconnect the Expander. It then gets to the "Do you want to remove the external drive" screen.

    However, I select to remove the drive, and it keeps rebooting and going to to the same spot. Asking me again and again if i want to remove the drive. I am electing to do so each time! Any ideas there?
     
  11. Aug 30, 2008 #91 of 105
    Big Boy Laroux

    Big Boy Laroux Member

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    Oct 10, 2006
    Called TiVo support and there was nothing they knew how to do. So i have RMA'd the TiVo HD with TiVo AND the Expander with WD.

    I'm somewhat glad this happened when it did and not later. I was like 2 days away from my TiVo warranty expiring... but of course it sucks. Lost recordings, have to set up all season passes again, etc. etc.
     
  12. Aug 31, 2008 #92 of 105
    JStew

    JStew Member

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    Oct 1, 2007
    That's exactly right. Tivo's claim to fame is that it is so much better than anything else out there when it comes to recording. But once you divorce their "recommended" expander, everything you've recorded is gone. I lost over 40 hours of material.
     
  13. Sep 1, 2008 #93 of 105
    ReedSavory

    ReedSavory New Member

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    Nov 26, 2006
    Add another person to the list - had my Tivo HD since December last year, bought the WD Expander right around the time they became available, around February I think.

    TiVo HD has been working great all along, received the 9.4 update the other day, unit now constantly reboots.

    Went through and cleaned-up a ton of space, but it's still rebooting.

    Seriously, if someone wants to call a class-action lawyer, I'm ready at this point to join-up -I'm really reaching the pissed-off stage here. There have been way to may problems with Updates over the last few years.

    I'd be one thing if I was using an unauthorized expander - but to see so many folks having problems with the 9.4 update using the Expander that TiVo certified is totally, totally unacceptable.
     
  14. Sep 2, 2008 #94 of 105
    rbprescott

    rbprescott New Member

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    Feb 26, 2002
    Monroe, CT
    I have had 2 Series 3 TiVo's replaced, one cost me $150, because of the TiVo Expander which I purchased from TiVo. One of the replacemen units would not work and had to be exchanged again. Serveral weeks after I installed the TiVo Expander, two diffent TiVo units experienced he same problem on play back. They would lock up. Sometimes you could get the playback to continue and other times the TiVo would lock up. I went thru so many calls with support. I tried everything, all my attempts are one big blur. The kickstart 54 showed one of the systems was fine, primary and secondary. I now have two fuctioning Series 3 TiVo units. The Expander is in the process of being replaced by WD. I am very wary of installing the expander. Do you think I have a chance of getting my money back from TiVo?
     
  15. Sep 2, 2008 #95 of 105
    rbprescott

    rbprescott New Member

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    Feb 26, 2002
    Monroe, CT
    I am TOTALLY discusted with TiVo.
     
  16. Sep 2, 2008 #96 of 105
    Allez

    Allez Padawan Learner

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    Dec 8, 2007
    Baltimore, MD
    FWIW, my lockups have stopped (knocks on wood) since having my expander replaced. Before replacement, my TivoHD would lock up every couple of days only while I had the expander attached - it had worked fine when the expander was disconnected.
     
  17. Sep 10, 2008 #97 of 105
    windracer

    windracer joined the 10k club

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    Oh oh ... I think this has happened to me now.

    I found my THD with just a black screen, unresponsive to the remote last night. No big deal, I rebooted it and it came back up fine. Then I tried to play an HD recording and it spontaneously rebooted. This time it got stuck in a reboot loop. So I let it sit unplugged for a few minutes and tried again and it booted fine. I tried playing the recording again, bam, reboot.

    It got stuck in a loop again, so I tried leaving it uplugged for a while like before, but no luck, still the reboot loop. Sometimes it would get to the "almost there" screen, other times it would just keep repeating the "powering up" screen.

    Then I remembered I had the WD Expander connected. So I checked all the cable connections and they were tight. I tried booting without the Expander connected and my THD got all the way to the "external storage not detected" screen so things started pointing to the Expander as the issue. I wasn't ready to divorce the drive just yet, so I unplugged the THD and the Expander and let them sit for a while.

    When I power up the Expander, it makes a slight buzz (like a pager) then I can hear the drive spin up. Then I can hear a clicking noise, which doesn't sound good and then the drive sounds like it spins down.

    So I'm not sure this is the exact problem described in this thread, it could be an actual hardware failure. I can't get into the kickstart though (I've tried several times). I suspect the box is hanging when trying to read the Expander and thus not getting far enough to recognize the kickstart codes. I don't have an eSATA connector on my PC, so I'm not sure how I can check the drive without it being connected to the TiVo ... unless I rip open the enclosure.

    Tonight I'm going to try a few more things ... I guess worse case I divorce the drive and then see if I can re-associate it. :(

    edit: I just checked my drive's serial number on WD's warranty site and it's still covered, so maybe I'll just try the RMA route.

    edit #2: yeah, this is a hardware failure. The drive clunks a few times when it tries to spin up and then just shuts down. I'm going to send it back to WD. *sigh* Time to file for divorce. ;)
     
  18. Sep 10, 2008 #98 of 105
    Allez

    Allez Padawan Learner

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    Dec 8, 2007
    Baltimore, MD
    I would definitely RMA it - it fixed my problem, and even if it's not the exact same problem as mine it certainly sounds like an external hard drive problem. You can do it through the WD website - very easy to do.
     
  19. Sep 15, 2008 #99 of 105
    windracer

    windracer joined the 10k club

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    Argh! My replacement drive from WD arrived today ... and they sent me the bare 500gb SATA drive! :mad:

    The first tech I spoke with at WD told me I was the one who opened the RMA and I requested an internal drive. I said no, I put in the serial number on the back of external WD Expander and I was sent an internal drive. I was transferred to a supervisor who is going to have me scan the label on the back of the drive and e-mail it in so they can send me the proper model.

    Geez.
     
  20. jlb

    jlb Go Pats!

    9,332
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    Dec 13, 2001
    Burlington, VT
    I got a "External Storage Missing" message this afternoon (well my daughter did and she told me about it when I got home). Anyways, I have been fine on 9.4 before I got the drive. Hooked the drive up about 2+ weeks ago with a SIIG cable. Just did a reboot and all was fine. Hopefully it is the only and last time I see that.
     

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