after 9.4update, can't use TiVoHD with dvr expander

Discussion in 'TiVo Series3 HDTV DVRs' started by dubluv, Aug 4, 2008.

  1. Aug 22, 2008 #61 of 105
    Allez

    Allez Padawan Learner

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    Dec 8, 2007
    Baltimore, MD

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    My Tivo HD had been working fine with my expander for 7 months. It started then freezing with a dark screen, and was unresponsive to the remote. I had to unplug the THD and expander and reboot. I replaced the eSATA cable to no avail. The only thing that worked was divorcing the expander - otherwise every 2 days the THD would freeze. I've contacted WD for a replacement expander, so we'll see. . .
     
  2. Aug 23, 2008 #62 of 105
    JStew

    JStew Member

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    Oct 1, 2007
    Just out of curiosity, has anyone contacted Tivo? I know it was easier for me to box up the WD drive and send it back for replacement which will be here on Monday. But, I never even gave Tivo a second thought when in all actuality, they're the problem! I'm sure the new drive will arrive on Monday and it'll be DOA, but we'll see.
     
  3. Aug 23, 2008 #63 of 105
    Allez

    Allez Padawan Learner

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    Dec 8, 2007
    Baltimore, MD
    I did call Tivo - the person I spoke with wasn't sure what was causing my problem but basically felt it was either the expander or the eSATA port on the THD. As such he offered either to replace the THD, or for me to got through WD for the expander. I chose the latter since I figured the expander was more likely to be the problem. Incidentally, I think things started to act up for me - several days before the 9.4 update.
     
  4. Aug 23, 2008 #64 of 105
    lattanzi

    lattanzi New Member

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    Dec 19, 2007
    Update - I divorced my DVR-E this morning and now my Tivo HD is working again. Tivo already shipped me a replacement Tivo, but I'm going to call them back this morning. My DVR-E is still under warranty, so I'm planning to get WD to replace it as well. Sure sounds like some kind of problem with 9.4 and the DVR-E.
     
  5. Aug 23, 2008 #65 of 105
    No Static At Al

    No Static At Al New Member

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    May 22, 2002
    Durand, MI

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    Similar problem in Michigan..

    Stock THD with WD Expander, worked perfectly for 8 months. Then 9.4 rolls. Multiple spontaneous reboots, same story that has been told here dozens of times. IN ADDITION, audio would mute after FF, REW, 8 sec back etc. during live or recorded shows.

    Divorced DVE (Ug!) No more reboots, but still the audio problem.

    TiVo CSR suggested Kickstart 54, drive passed. Also suggested a new cable card. Reluctantly, I had Charter out and that was replaced. Problem persists.

    TiVo will replaced the THD (for $50 shipping) That should be here next week, but now after reading through this entire thread, I've very reluctant to marry the DVE to the new THD.....
     
  6. Aug 23, 2008 #66 of 105
    janry

    janry New Member

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    Jan 2, 2003
    Nashville, TN
    For those of you that were able to get WD to replace the DVR-E under warranty, did you have to ship the old one back in the orginal packaging with all the cables, manual etc? I have everything excecpt the box and original packaging. I never hang onto those things.
     
  7. Aug 23, 2008 #67 of 105
    HDRyder9

    HDRyder9 Member

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    Aug 2, 2007
    WD just replaced mine under warranty. All they wanted returned was the drive and the power supply. Packaging, eSATA cable and documents were not required. My replacement has been shipped but not arrived, yet.
     
  8. Aug 23, 2008 #68 of 105
    BarryD99

    BarryD99 New Member

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    Mar 30, 2002
    Jacksonville,Fl
    For what's worth, I installed my Tivo HD 6 days ago and the exteranal drive two days later.
    It is running 9.4 and have not any any problems. Having said that, I'm probably using less than 25% of the combined disk capacity.
     
  9. Aug 23, 2008 #69 of 105
    JStew

    JStew Member

    77
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    Oct 1, 2007
    I shipped my expander and power cord according to their website. I just put everything in a plain brown box and shipped it UPS (I got a deal on the shipping charges on the WD website). A week later I got an e-mail telling me my replacement was sent via UPS (two-day air) and I will recieve it on Monday.

    They want nothhing but the expander and power cord.....Everything else is yours.
     
  10. Aug 24, 2008 #70 of 105
    fmdeadrick

    fmdeadrick New Member

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    Aug 24, 2008
    Same problem post 9.4... 1.5 year old Series 3, 6 month old expander, both pretty much full.

    I permanently deleted my deleted folder items. I tried something else last night. I was having 5 - 10 min restart cycles while both tuners were on HD channels. I tried one HD and one SD, restarted within 45 min. I then switched to two SD channels and went to bed. I was able to record the F1 race at 2.5 hours without an issue, so the TiVo has been on at least 3 hours now without a restart. Has anyone else had similar results?

    Mark
    San Diego
     
  11. Aug 24, 2008 #71 of 105
    janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    Mark,
    Yes, I was able to delete everything and increase the time between reboots for a while, and yes, changing to SD will help as each minute of SD takes less disk space then HD. But eventually I got to the point of nothing would help. Disconnecting the cable or antenna might help but I saw no purpose in doing it. I have arranged for an advanced replacement with WD and as soon as I receive the replacement, I will drop the old Expander in the new one's box and return it. Since your Expander is still in warranty, I suggest you quit agrravating yourself and go ahead and return your Expander.
     
  12. Aug 24, 2008 #72 of 105
    fmdeadrick

    fmdeadrick New Member

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    Aug 24, 2008
    I honestly can't see any logic in why the expander itself is a problem. If this were a trickling in problem over the past 6 months, or however long the expander has been out (I got mine the first week), it would be a good candidate for a hardware issue. WD won't succumb to TiVo's failure to properly release the latest update. I think it is pretty clear to me that this is a system software issue. I would be more inclined to wait for them to fix this in software before giving up a whole drive's worth of data.

    TiVo could be looking at a class action suit if this is not resolved promptly. They are on think ice as it is, and this could send them into the deep sea in short order.

    TiVo, we know you read these. Give me a DVR that does DVRing, and DVPing. I don't need streaming music, podcasts, movie downloads, the ability to order flowers for Mother's Day 2009. I have a good collection of computer that can do this. I want something that can record TV programs, and allows me to play them back, when I want, without having to do the 2008 equivalent of adjusting the rabbit ears every 10 minutes.

    Mark
     
  13. Aug 24, 2008 #73 of 105
    JStew

    JStew Member

    77
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    Oct 1, 2007
    Wow, what a concept, eh? Having a Tivo that does what a Tivo is supposed to do! I couldn't agree more.

    People are getting fed up and a class action lawsuit could very well be the next step.
     
  14. Aug 25, 2008 #74 of 105
    janry

    janry New Member

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    Jan 2, 2003
    Nashville, TN
    There are 2 things I find interesting that make me suspect the Expander is the problem, though neither enough to conclusively say so. First, WD seems to be exchanging the drives pretty readily, though that could just be good customer service. When I called support I just basically said my Expander was causing my TiVo to reboot and lock-up and the support person said "Let me get you a RMA number". He didn't even ask me to run diagnotics or anything.

    Second, the model number of the Expander WD is sending me is different than the one I'm returning. It isn't uncommon for companies to change the model number of their products but they generally don't do it unless there has been a significant change to the product.

    While I agree TiVo should seemingly be doing more to assure us their product isn't the problem, they also don't need to trash their business partners if they want to continue a relationship.

    I totally agree with you on this. I have never used any of those features. My guess is TiVo feels the need to add this stuff to appeal to more consumers.
     
  15. Aug 25, 2008 #75 of 105
    HDRyder9

    HDRyder9 Member

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    Aug 2, 2007
    I received my Western Digital replacement drive today. They sent me a My Book drive not a My DVR Expander drive. I emailed WD ansd asked them to send the proper product. I have yet to get a response. My understanding is the only drive recognized by Tivo is the My DVR Expander.
     
  16. Aug 25, 2008 #76 of 105
    fmdeadrick

    fmdeadrick New Member

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    Aug 24, 2008
    I guess I'll hold final judgement until someone has the same problem with the new drive. Its pretty amazing to me that these drives are doing 24/7 duty cycles and not failing more often. If WD is readily replacing them, they are either assuming responsibility, or they have a deal with TiVo to take responsibility. I think overall WD is probably a more stable company and can afford it.

    I'm still having much better results with both tuners set to SD channels, no restarts since yesterday when I tried to do a transfer to the computer. That seems to really cause problems.

    Mark
     
  17. Aug 25, 2008 #77 of 105
    fmdeadrick

    fmdeadrick New Member

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    Aug 24, 2008
    Do you think there is any difference between them? Larger buffer, access or RPM?

    Mark
     
  18. Aug 25, 2008 #78 of 105
    Beachbum55

    Beachbum55 New Member

    65
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    Jan 1, 2004
    I pretty certain that the My Book will not work with your S3 and they'll need to ship you a My DVR Expander instead. A call vs. email may get a faster response. Frustrating when stuff like that happens.
     
  19. Aug 25, 2008 #79 of 105
    Allez

    Allez Padawan Learner

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    Dec 8, 2007
    Baltimore, MD
    FWIW, I requested my exchange via their website. It was very easy, and I get the impression the same process is used for their other hard drives.

    I received my replacement today, so I'll see how things go . . .
     
  20. Aug 25, 2008 #80 of 105
    JStew

    JStew Member

    77
    1
    Oct 1, 2007
    I did the same thing via the website and got my replacement today. The total time from sending the expander in to getting a replacement was 7 days. So far, so good. At least it connected and operating correctly for the moment.
     

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