after 9.4update, can't use TiVoHD with dvr expander

Discussion in 'TiVo Series3 HDTV DVRs' started by dubluv, Aug 4, 2008.

  1. Aug 15, 2008 #41 of 105
    janry

    janry New Member

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    Jan 2, 2003
    Nashville, TN

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    I was hoping you were onto something. I permanently deleted many programs from my Deleted folder about 24 hours ago to try your intial suggestion and so far, so good.
     
  2. Aug 18, 2008 #42 of 105
    Voix

    Voix New Member

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    Aug 1, 2008
    Can anyone with a DVR Expander confirm that theirs is working OK with 9.4?
     
  3. Aug 18, 2008 #43 of 105
    cdp1276

    cdp1276 Member

    75
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    Mar 24, 2003
    Portland, OR
    After the update my original one was acting up but see my other posts as my issues were different than everyone else. I decided since it was under warranty to replace it. So far so good with a new WD DVR Expander working under v9.4.
     
  4. Aug 18, 2008 #44 of 105
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004
    Just to answer that specific question - I have a DVR expander on a TiVo HD originally at 9.3 (was given to me just as the expanders came on the market) and it has worked the same, that is to say perfectly with the 9.4 upgrade I have had since 9.4 first came out - I was in one of the initial waves.

    I did not have it full at any time but it was around 80% or so.
     
  5. Aug 18, 2008 #45 of 105
    V7Goose

    V7Goose OTA ONLY and Loving It!

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    May 28, 2005
    New Mexico...

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    My box-stock THD with approved WD My DVR Expander is working like a dream - not even a single problem after connecting the external drive. There is no doubt that some people are having problems, but the majority of us are not. In fact, for most TiVo users with no problems at all (and not looking for info to hack or upgrade the unit), there is absolutely no reason to spend time on a forum like this. That means that the majority of users HERE might be reporting problems (but they are NOT) and that still would not indicate an issue affecting the majority of TiVo owners.

    I am going to start sounding like a broken record, but I strongly recommend that everyone with these types of problems pull the drives and put them in a computer (if using WinDoze, it MUST be XP SP1 or higher) and run extended diagnostics with the utility of your choice. I'd bet that most of you find a problem with a drive. Good luck.
     
  6. Aug 18, 2008 #46 of 105
    mchief

    mchief Morey

    339
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    Sep 10, 2005
    Alexandria, VA
    I have had no problems with 9.4. My expander is working like a charm. However, I do keep the DELETED folder empty and try to keep available space over 40%. If I get too many HD programs (40 or more), I transfer some series to the PC and burn DVDs. I read in a thread a year or so ago that filling up the Tivo seemed to cause problems.
     
  7. Aug 18, 2008 #47 of 105
    janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    When the problem first started, I had about 130 programs in my deleted folder. I deleted about 40 of them and the problem went away for about 3 days. Yesterday, I had to delete 30 more even though I'd only recorded 4 half hour programs in that time. I am running OK for the time. I believe something funny is going on and the DVR Expander is not freeing up hard space appropriately from the buffer's use because it is running into this problem even though the appearance is the drives are not full
     
  8. Aug 19, 2008 #48 of 105
    Voix

    Voix New Member

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    Aug 1, 2008
    I ran the SMART tests on my internal drive; all tests passed. I was unable to run the tests on the DVR-E because, with the DRV-E connected, the TiVO would hang after selecting the SMART Tests item from the Kickstart 54 list.
     
  9. Aug 19, 2008 #49 of 105
    elsteve

    elsteve New Member

    18
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    Sep 14, 2005
    Received my new drive from WD yesterday. DOA. Nice. I'm fed up & the drive is going back for a refund - less whatever restocking fee I get stuck with, plus shipping. Two weeks of nothing but frustration & it's costing me money.

    For a "Tivo approved/verified/whatever" device, I am hugely disappointed.
     
  10. Aug 19, 2008 #50 of 105
    Beachbum55

    Beachbum55 Member

    72
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    Jan 1, 2004
    Just curious. Why would you need an expander if you keep the available space over 40%?
     
  11. Aug 21, 2008 #51 of 105
    jfink22

    jfink22 New Member

    8
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    Jun 11, 2004
    I didn't change the cable to My DVR Expander, I didn't move my box, I didn't touch my box, I didn't look at it funny but now I get constant crashes with the 9.4 software...

    I really think Tivo just doesn't have a QA department any more... This is a systemic problem and Tivo needs to Fess Up and Fix....

    I posted the following on Tivo's Forum as well http://forums.tivo.com/pe/action/forums/displaysinglethread?rootPostID=10391771&returnExpertiseCode=

    Will be calling support tonight to get the run around... :(
     
  12. Aug 21, 2008 #52 of 105
    JStew

    JStew Member

    77
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    Oct 1, 2007
    I'm waiting for my new drive now. I just got an email letting me know it was on it's way. After trying a new eSATA cable and kickstart, I sent the drive back to WD for replacement. If this doesn't work, I'll send the drive back for a refund. Maybe, just maybe WD will get the hint and ask Tivo what kinds of updates they're sending to their Tivo owners. You'd think they'd get together and check out the software update before sending software that bricks their "official" external drives.
     
  13. Aug 21, 2008 #53 of 105
    mchief

    mchief Morey

    339
    1
    Sep 10, 2005
    Alexandria, VA
    Try basic math. TivoHD = 20 hrs HD + WDE + 66 hrs = 86 hrs. I try to keep no more than 50 hours of hd on the drives. And have had zero problems.
     
  14. Aug 21, 2008 #54 of 105
    flatcurve

    flatcurve New Member

    1,153
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    Sep 27, 2007
    Chicago
    Because the internal 160GB drive is only 24% of the total 660GB. That basically means that he's only keeping the external drive half full.

    ETA: I think that's my first smeek...
     
  15. Aug 21, 2008 #55 of 105
    jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    I don't know how extensive their internal beta testing is but what I wonder about is why these problems weren't caught by TiVo during the preliminary release a few weeks before the final. Either nobody reported problems or TiVo did not do any analysis of the opened cases.
     
  16. Aug 22, 2008 #56 of 105
    steelbot

    steelbot New Member

    3
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    Aug 14, 2008
    I'm having the same exact problem. After experiencing a couple lock-ups on my new TiVo HD and My DVR Expander (only a week old), I decided to try running the S.M.A.R.T. tests. Froze up as soon as I selected the item from the kickstart menu. I divorced the expander and then tried running the S.M.A.R.T. tests again: voila, tests started fine.
     
  17. Aug 22, 2008 #57 of 105
    Voix

    Voix New Member

    9
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    Aug 1, 2008
    I gave up on the DVR-E (my second) and returned it to Amazon for refund. I've installed an internal 1TB drive and, for less money, have more storage. It seems to be working fine.

    Amazing that I went the DVR-E route to keep it simple and ended up finding the internal solution to be easier (because it works).
     
  18. Aug 22, 2008 #58 of 105
    davemcs

    davemcs New Member

    125
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    Nov 18, 2003
    +1

    Both of my DVR-E's are now for sale..replaced by single larger internal drives
     
  19. Aug 22, 2008 #59 of 105
    Gerry

    Gerry New Member

    10
    0
    Dec 24, 2001
    Texas
    My Series 3 with a 1TB non-approved external HD was working perfectly for over one year until last week. The 9.4 software had been installed for several weeks. Then, the power went out and TiVo rebooted. At this point, reboots occurred about every five minutes following the identical pattern -- all works fine after the reboot for about 5 minutes, then picture freezes/starts (does not matter if watching a recording, making a recording, watching live TV, or just watching TiVos 'ears' moving) for a few minutes and then the restart occurs.

    There appears to be a connection to cablecards as I read on another thread. If I remove the cablecards, there are no reboots and functioning is normal (at least for the one day I left them out).

    This morning, I put the cards back in but did NOT do a reboot. Functioning seemed fine until I left for work.

    I've read that it might be a good idea to do a Kickstart 57 or 58. However, I cannot get TiVo to recognize a Kickstart (pressing and holding pause during the initial screen) anymore. (It used to do Kickstarts just fine -- I had to do it to marry the external drive originally.)

    Any thoughts will be greatly appreciated!
     
  20. Aug 22, 2008 #60 of 105
    lattanzi

    lattanzi New Member

    9
    0
    Dec 19, 2007
    I'm having a similar problem. I've had the DVR-E connected for 7 months or so on my Tivo HD without any problems. Got the 9.4 upgrade on 7/31 and everything ran just fine until yesterday, 8/21. I came home to a gray screen. Rebooted the Tivo and it got stuck on "Welcome. Powering up..." I can unplug the DVR-E and get to the spot to divorce the two, but have not taken that step. Called Tivo last night and they are sending a replacement Tivo HD.
     

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