after 9.4update, can't use TiVoHD with dvr expander

Discussion in 'TiVo Series3 HDTV DVRs' started by dubluv, Aug 4, 2008.

  1. Aug 7, 2008 #21 of 105
    Voix

    Voix New Member

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    Aug 1, 2008

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    To document - I received my replacement DVR Expander today and it is working fine.
     
  2. Aug 7, 2008 #22 of 105
    donnoh

    donnoh Member

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    Mar 7, 2008
    I have a TiVo HD box with a My DVR Expander both about 6 months old and had a hell of a time getting it to work when I got the 9.4 update.

    When the update first installed and the message appeared touting all of the great new features it had a purple background and wouldn't do anything, locked up tight. Powered down, rebooted, came up normally. When I went to watch live TV it worked until I changed channels and locked up.

    The saga continues, after the next boot all was well until I tried to record a program, got the please wait clock for about 10 minutes and then it rebooted on it's own. Came back up and then locked up again... I'm getting pissed at this point. Powered everything down, unplugged everything, replugged everything and it's worked fine since.

    I must note that when it booted the last time I didn't touch it for several hours so I can't say if it was doing something in the background that may have contributed to my problems or not.
     
  3. Aug 7, 2008 #23 of 105
    JStew

    JStew Member

    77
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    Oct 1, 2007
    Glad to hear you're back up and running. How long did it take to get the replacement from Amazon?
     
  4. Aug 8, 2008 #24 of 105
    Voix

    Voix New Member

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    Aug 1, 2008
    To speed things up I just paid for a new one and had it shipped next-day. A refund from Amazon will process in about a week's time.
     
  5. Aug 8, 2008 #25 of 105
    JStew

    JStew Member

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    Oct 1, 2007

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    Makes sense...Thanks.
     
  6. Aug 8, 2008 #26 of 105
    JWThiers

    JWThiers Smartypants

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    Apr 12, 2005
    Cocoa, Florida
    If you know how to add a Hard drive to a PC its stupid simple. Go to DVR Upgrade and download the instantCake for your model tivo (I linked to THD), Make a CD from the iso file, Buy the Hard drive of you choice, Connect it to your PC, reboot from the CD, and follow the instructions. That will put the Tivo OS on your new drive, Then swap out drives in your tivo and it will be just like a brand new Tivo with a Terra drive in it (or whatever size you bought).

    Or they also have numerous options to either buy a pre-configured drive for you to install or you can send them your tivo to do the work for you or you can buy new tivos already upgraded. Great company can't say enough good about them.
     
  7. Aug 11, 2008 #27 of 105
    charms

    charms New Member

    27
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    Jan 19, 2005
    I've been running the DVR Expander on my TiVo HD for 8+ months with no problems at all. Got the 9.4 update on 7/31. Went away this past weekend (8/8-8/10) and came home to a pink screen of death.

    Multiple reboot attempts failed (only power cycling the Tivo, not the DVR-E). As soon as I power-cycled the Expander and then the TiVo, the TiVo rebooted correctly. It runs for an hour or two, then the picture freezes, then the TiVo reboots and gets stuck on "powering up". Cycling the DVR-E is the only solution at this point (other than divorcing and/or replacing the DVR-E). I'd rather not divorce and lose everything.

    In addition, a lot of pixelation and generally choppiness since the update.

    I really don't care if this is WD or TiVo's problem...it needs to get fixed. Bricking a $200 drive and losing all my programs isn't exactly what I'd call an upgrade.
     
  8. Aug 12, 2008 #28 of 105
    charms

    charms New Member

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    Jan 19, 2005
    Progress? I did a major pruning of my HD recordings and now I haven't had a reboot in 12 hours. Two recordings overnight. I was maxed out on both drives (zero suggestion recordings) across both drives, so perhaps the new buffering features in 9.4 weren't working with an already "full" drive (?!?) We'll see how it holds up.

    I also reoriented the drive in my cabinet, putting it in a weird LED face down position (it was on its side before). It had plenty of empty space around it already, but that might have helped ventilate it marginally better. I still suspect the upgrade rather than a sudden, coincidental hardware failure.
     
  9. Aug 12, 2008 #29 of 105
    elsteve

    elsteve New Member

    18
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    Sep 14, 2005
    I'm seeing the same behavior. Just received my DVR Expander today and installed on my HD Tivo - running 9.4 flawlessly for a couple weeks now.

    Now - rebooting every 10 minutes or so....argh!

    Any consensus whether this is a 9.4 problem, a DVR Expander problem - or a combination?
     
  10. Aug 12, 2008 #30 of 105
    rocko

    rocko Cuckoo for TiVo

    1,551
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    Oct 29, 2002
    Northeast...
    Some folks have had problems with the stock eSATA cable that ships with the DVR Expander. I was getting all kinfds of weird crap until replacing the cable. I got the SIIG I beleive.
     
  11. Aug 12, 2008 #31 of 105
    bdj470

    bdj470 New Member

    54
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    Sep 19, 2004
    Got my Tivo HD Monday August 4. Then got the WD DVR Expander from Buy.com delivered on Friday August 8.

    Just installed the dvr expander with stock eSATA cable on Tivo HD with 9.4 and so far no problems.

    Just curious what is everyone's Recording Hours say? Installed the dvr expander and mine says 86 Hours of HD. Is that about right.
     
  12. Aug 12, 2008 #32 of 105
    elsteve

    elsteve New Member

    18
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    Sep 14, 2005
    Weird. After about 5 reboots it started functioning normally. I set up a wishlist to record all HD content - figured I'd fill up both drives 'n see if I could force anything to happen...nothing yet...

    BTW bdj470 - I'm showing 197 hours recording at best quality...can't find where it says how much HD time is available though...I'd guess 86 hours is about right - the expander is supposed to add 60(?) hours to the existing drive...

    **Update**
    Still rebooting, but not nearly as often...I'd say hourly. Still no good. For now I have disconnected the expander and will be looking into a replacement eSata cable and then returning the unit...
     
  13. Aug 12, 2008 #33 of 105
    deecee

    deecee New Member

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    Dec 20, 2007
    I've been wondering most about that last thing you mentioned... a combination of both. After I received my replacement refurb Tivo HD, I connected the expander and tried to playback an HD show recorded on the internal HD. After only a few seconds playback froze and then it rebooted. After restart I began the same show and it played fine but then none of the buttons on the remote control would work.

    I tested the refurb by playing back the same show I recorded on it before I connected the expander and it worked fine which would make you think it is the expander. However, I'm not so sure. I already had to replace the original Tivo HD which had similar issues with the expander. That box became a brick coincidentally after the 9.4 update and would no longer boot even with the expander properly detached.
     
  14. Aug 13, 2008 #34 of 105
    Voix

    Voix New Member

    9
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    Aug 1, 2008
    Well, I thought that the replacement DVR Expander solved my problems, but I've been having random reboots that get stuck at the "Powering Up" screen. I've divorced the drive for the time being and the Tivo seems OK without it...
     
  15. Aug 14, 2008 #35 of 105
    MJedi

    MJedi Member

    160
    3
    Jun 17, 2002
    WA
    So much for the Official DVR Expander they were trying to push on us FAP users. :rolleyes: It would seem the problem is with the 9.4 update, and NOT with the external drive.
     
  16. Aug 14, 2008 #36 of 105
    elsteve

    elsteve New Member

    18
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    Sep 14, 2005
    Yikes. That's not what I want to hear. I just RMA'd my Expander today with Western Digital hoping to alleviate the problem.

    What I don't understand is that, if it's a problem with 9.4 - then everyone on a HD with 9.4 and an Expander should be having the same problem....
     
  17. Aug 14, 2008 #37 of 105
    davemcs

    davemcs New Member

    125
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    Nov 18, 2003
    9.4 killed my THD as well. Constant reboots, "serious error" screens, general mayhem. Tried to divorce the DVR-E and now I'm stuck in an endless loop where the WD unit is not even attached any longer but the DVR is still trying to "remove it". Re pluggin the DVR-E does not make a difference either still loops to the DVR-E divorce screen
    Just decided to buy a new bigger internal drive and sell off the DVR-E's to maybe break even (I had an extra DVR-E ans SIIG cable which did not make any difference)
     
  18. Aug 14, 2008 #38 of 105
    charms

    charms New Member

    27
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    Jan 19, 2005
    Still getting pink/purple screen of death about once every 24 hours. Unplugging the DVR-E and then the TiVo solves it...until 24 hours later.

    Now what are the chances that all these people's Expander drives suddenly bricked at the same time. This is obviously a problem with the 9.4 update and it needs to be fixed.
     
  19. Aug 14, 2008 #39 of 105
    charms

    charms New Member

    27
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    Jan 19, 2005
    Exactly, if you require that I buy something that is "TiVo Verified" that damn well oughta mean something.
     
  20. Aug 14, 2008 #40 of 105
    dubluv

    dubluv tivo lover

    378
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    Mar 3, 2006
    long...
    precisely, and has tivo contacted anyone who complained of this issue? basically, in trying to support tivo and avoid problems, we buy the dvr expander and then we have to unplug it to continue using the tivo. this sux. i was about to start a new thread asking if anyone has been able to use their dvr E now that 9.4 has been out a few weeks. i'm going to call tivo and ask what i do with the dvr E now that its more than obvious it won't work reliably with 9.4:thumbsdown::mad:
     

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