Actiontec wcb6200Q wifi extender no moca light

Discussion in 'TiVo Coffee House - TiVo Discussion' started by ektimmer, Aug 7, 2016.

  1. ektimmer

    ektimmer New Member

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    Mar 5, 2016

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    Yeah i know that now, a few weeks ago i asked the question about the Ethernet port on the bolt and was misled at the time (this was a TiVo online support chat), that's why i went down this rabbit hole to begin with. guess we could just plug the Ethernet port into the tv,
     
  2. ektimmer

    ektimmer New Member

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    Mar 5, 2016
    I know 6200q is a picky device and the Actiontec tech support needs to get up to speed a little bit on this one. I just need to replicate the exact cause now, privacy issue or duplicate moca
     
  3. ektimmer

    ektimmer New Member

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    Mar 5, 2016
    thanks for your help with this one. looks like it peaked some interest based on the amount of people viewing this thread.
     
  4. krkaufman

    krkaufman TDL shepherd

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    Oof.
     
  5. krkaufman

    krkaufman TDL shepherd

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    Likely both. The Privacy setting on SBG6782 should prevent the Actiontec from connecting, unless you accessed the WCB6200Q's configuration UI to setup the matching privacy/security settings.

    And I'm expecting that even with your BOLT configured to create the MoCA network, without an Ethernet cable connected there was nothing to bridge and it simply resorted to networking via MoCA, with the gateway acting as the MoCA network controller -- so long as the gateway and TiVo devices were all set to communicate on the same MoCA channel.

    I'm still a bit confused as to how the BOLT and Minis were EVER able to communicate via MoCA with MoCA Privacy enabled on the gateway. Had you configured the BOLT or Minis with a matching password?
     
  6. ektimmer

    ektimmer New Member

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    yes it did work, they all prompt you for the encryption passcode which is the modems privacy password
     
  7. krkaufman

    krkaufman TDL shepherd

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    Ah, ok, good. That makes my brain hurt less.

    And the Actiontec support people never bothered asking you if you were using MoCA privacy, or instructed you in how to access the WCB6200Q configuration UI to customize its MoCA settings?
     
  8. krkaufman

    krkaufman TDL shepherd

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    Given Actiontec support's performance, you'll want to save copies of these documents...


    edit: p.s. Were you to want to go the privacy route in the future, you should be able to configure the WCB6200Q via its MoCA Setup tab, enabling MoCA privacy and entering the MoCA network password where shown:
    [​IMG]
     

    Attached Files:

    Last edited: Aug 8, 2016
  9. UCLABB

    UCLABB Well-Known Member

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    A few weeks ago, with the help of some fellows here, I bought a relatively cheap used router and set it to bridge mode, connected it to the Ethernet port on my Roamio, and voila, great wifi in the living room for me and frequent visitors with their tablets and phones.
     
  10. fcfc2

    fcfc2 Well-Known Member

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    Very glad you finally figured this out.
    I am curious about the encryption issue. Does the Motorola 6782 default to having MoCA and encryption enabled or is it something you did for some reason?
    On a home network using MoCA with a properly installed MoCA filter, who would you be trying to secure the MoCA signals from?
    When you had first tried to connect the Actiontec 6200 to your network, had you enabled encryption on that and it still failed to connect or did you just forget to give it the encryption settings. In other words did it fail to connect with the proper encryption settings enabled?
    EDIT: I have received bad information from Actiontec support on more than one occasion. Apparently their first level support is on par with most other companies, script monkeys with little if any actual 1st hand knowledge of their products. Forums seem to be better places to get good information.
     
  11. ektimmer

    ektimmer New Member

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    Mar 5, 2016
    Summary:

    I have to admit when I started this I was completely moca stupid, this network was created as an alternative to renting equipment from the "Cable One" cable company in Kirksville Missouri for my daughter and her boyfriend whom are stating college there. The cable companies equipment is very inadequate plus they just started offering the Tivo Premiere Q as an alternative, which led me to investigating the Tivo Bolt. So to save them money I bought the Tivo bolt w/2 minis and the 6782 (I just wanted everything with moca built in for a cleaner install). I have been trouble shooting most of this remotely through my daughter which made this a bit more difficult.


    I was physically there for the initial install. The 6782 was privacy enabled from the start (i didn't understand why at the time but i do now...you don't need moca privacy). So when we fired up each tivo device we just entered the encryption code. Everything worked just fine (even though we set the bolt to "use this DVR to create a moca network and had the moca enabled on the 6782). They were talking fine on channel one at 1150 Mhz (no Ethernet on the bolt).

    It was then discovered they had a huge hole in their wifi network since the 6782 radios do not transmit very far, thus the reason I purchased the 6200Q (I did ask about the Ethernet port on the bolt in a chat session with tivo's tech support, I was told I could not use it).

    Of course this is when all the fun began. Since the privacy was turned on on the 6782 the 6700q could never get in. We were using the GUI on the 6782 but not the 6700q, which is my fault, just never got to that point yet, and since I was handling this remotely I was relying on Actiontec's tech support to access the 6700q. They repeatedly told us everything was set properly and that it was the network and or cabling...this was three weeks ago. I kept insisting it had to be something simple, they just wouldn't listen, I am not sure how many techs we went through, I even bought a second 6700q just to make sure (sent the first one back of course). They actually wanted me to purchase a bridge from them to resolve the issue, they were not going to help anymore until I did. I was perplexed as to why, everything is already moca.

    So the root cause as I see it was the privacy setting on the 6782 (this kinda makes it completely my fault from the start, I just didn't understand enough), We did straighten up the bolt side of the moca network by just "joining" and not "creating" the moca network, I'm sure this would have caused a problem at some point but thanks for pointing that out. We set the 6782 to scan all channels, disabled the privacy, and set the bolt channel selector to "auto". That simple. After that the 6700Q walked right in.

    See even a dummy like me knew it was a simple fix, just had to go through the rabbit hole to find it.

    One last note, Cable One the cable company in Kirksville MO, and where ever else they are, are installing their rental tivo systems (premiere Q) using only broadband splitters, 1000 Mhz on their moca netwok. When I had them double check things for me they said they had the latest and greatest installed for this network. So its obvious they are not up to date on the latest moca technology. Premiere being 1.1 allows them to get by with it but as people began to understand they have a moca network and want to add on, they are possibly going to run into some real problems down the line.

    Everyone, thanks for your help! Definitely be back here if more problems arrive.

    I am now just a little bit "un-moca-stupid" thanks to you guys.
     
    Last edited: Aug 15, 2016
    krkaufman likes this.
  12. soondog

    soondog New Member

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    I hope someone is still following this thread:

    I have the same issue (sort of). My COAX light never came on to begin with. I have two MoCA adapters (ECB2500C) in two other rooms around the house that have been working just fine for 2 years. I purchased the WCB6200Q to fix some dead areas. When I follow all the setup instructions, the COAX light never comes on. I can get the WPS to sync just fine with my ARRIS SBG6782-ACH modem/router and the 2.4/5.0 GHz lights light up just fine but not the COAX (yes, the COAX is connected). I tested the device at the other locations that have a working MoCA adapter and the light still never turned on. I returned the product for a replacement and the replacement does the same thing. They are brand new items, not refurbished.

    I know the ECB2500C (which is what is at each working node) is working and getting a good signal through the MoCA because the COAX light is on and the signal is coming through to the TV. When I connect the Extender to those working COAX outlets, the COAX light does not light up. I even tested it on the direct connection that went to my modem. I unplugged the COAX from my Modem/Router (ARRIS SBG6782-ACH) and plugged that cable directly into the Extender and the COAX still did not light up.

    I now have the cable that used to go directly into my Modem/Router split so one leg goes to my Modem/Router and the other goes to the Extender, still no light. I also have an Ethernet cable connection going from my Modem/Router to the Extender. So the Power light, 2.4/5.0 GHz lights, and the Ethernet lights are all lit up and showing a good connection on the Extender but not the COAX.

    I can't even access the GUI of the Extender because apparently you need to have a good COAX connection for you to access the GUI through.

    I also did the feedback loop test and the COAX light still did not light up. I connected the input port on the ECB2500C to the Extender and still no light.
     
  13. krkaufman

    krkaufman TDL shepherd

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    You seem to have done all possible troubleshooting permutations w/ the WCB6200Q, including the simple direct-connect test between the ECB2500C "IN" and the WCB6200Q ... and still no MoCA connection.

    Does the WCB6200Q have a factory reset button? (see here)
     
  14. soondog

    soondog New Member

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    May 2, 2018
    Yes it does and I have done that too with no luck. :-/
     
  15. krkaufman

    krkaufman TDL shepherd

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    Nothing says you can’t have received two duds.

    If the direct-connect test (“IN” port to “IN” port) doesn’t indicate a coax/MoCA link, and you’ve tried a few known-good coax cables, then I don’t see an option other than another return.
     
  16. krkaufman

    krkaufman TDL shepherd

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    And you’re sure you’re not using a password with your existing MoCA setup?
     
  17. krkaufman

    krkaufman TDL shepherd

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    I would think that you should be able to connect the WCB6200Q via Ethernet to your router’s LAN to make a connection to it, or direct-connect a laptop via Ethernet. Not the case?
     
  18. soondog

    soondog New Member

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    May 2, 2018
    Yep. So I have a third one on the way. Should get it tomorrow.
     
  19. soondog

    soondog New Member

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    May 2, 2018
    No password for the MoCA. Only for the home network itself. Even so, shouldn't the extender still show the COAX connection light whether it has the password access or not? Curious.
     
  20. soondog

    soondog New Member

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    I tried the Ethernet connection directly to the Modem/Router. The LAN light was illuminated, but still could not find access to the GUI through that connection. Any idea where I might find that? I could not find the MAC address of the extender that was connected to my Modem/Router when it was connected via LAN. Amplifying information to note: When the Extender is powered on and the 2.4/5.0 GHz lights are on, my other devices can see the Extender's wifi signal but nothing is able to connect to/through them.
    I did not try a laptop connection. If I run into the same problems with this 3rd Extender, I will try that troubleshooting technique next.
     

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